Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't see the bouquets ordered as I was not at home. However the two couples were very pleased with the flowers and the prompt delivery. Thank you.
Only criticism would be good to see a photo of the actual bouquet that is delivered. Delivery was arranged from an alternative florist without any fuss.
The florist was great and delivered a beautiful bouquet of Christmas flowers to my in-laws. I am very happy with their services and will use them again!
Was shown photos of the flowers, they are beautiful. Thank you so much. Really helps when something you sent comes up Trumps (excuse the really bad pun) x
There should be a O to rate this horrible business. Did not get my delivery and the response is too bad as our delivery company is too busy to record what was delivered. Stated no refund or offer to replace. I placed 6 other orders the same day and none made it on the delivery date. The Better Business Bureau has 661 complaints against this fraud of a business. Mine is 662. Wish I had done some research prior to booking with them. My advise STAY AWAY FROM THEM. READ THE BBB COMPLAINTS. AWFUL CHEATERS AND NO REMORSE
I ordered flowers 10 days ahead of time to be delivered on my aunt's 91st birthday. They were not delivered and when I tried to find out what happened, I was given a run around. STAY AWAY FROM THIS COMPANY!
The service I received was brilliant complimented, of course, by the beautiful bouquetsI certainly would not hesitate to recommend Dolce Vita in Inverurie
Excellent service, post Christmas and flower choice was diminished but great communication with the florist ensured complete satisfaction. Would use again.
I believe that the Christmas basket I ordered is beautiful. It was delivered on the day I requested. Very happy with the service and I will use them again.
It was a great easy experience, and the flowers that actually were delivered from my family photo look exactly as on line picture and or better! Thank you.
I called on Sunday to have a bouquet of flowers delivered to my friend who is a frontline worker to show my appreciation and they said it would be delivered on Monday. No flowers were ever delivered to her and I paid for an upgrade $70 and no one from customer service with call me back to answer where the flowers are?
Wanted flowers to be fresh from local florist and they were. I haven't seen them myself but person who flowers were for was very happy. Thank you very much.
Delivery was quick and sent on day I wanted them too. Have used your service before and will use again. Makes me feel closer to family and friends. Thankyou.
Wanted to send my friend some flowers as her grandpa had passed away that day. Flowers were ordered and then delivered a couple of hours later. Very efficient
Sent to a family member 100 miles away from where I live. Service was fantastic and the flowers were outstanding in quality and arrangement. Thank you so much.
This is the second time I have used Bloomex and I am very happy with the service. Very easy to use and pay and both times flowers were delivered as requested.
Great communication, lovely flowers, no problems what so ever from NZ to Crewe, UK. Everything went very smooth. Will definitely use Bloomex again in the future
Used direct to florists. The flowers arrived looked even better than advertised no hassle at all and very simple and straight forward. Definitely be using again
This is the 5th time I've used your services. Including once to daughter in Switzerland. All have arrived in time and the recipients were delighted. Many thanks
My Aunt who lives in Ottawa had just passed her 96th birthday when she found out from her youngest son that her oldest son had passed away in Edmonton. I live in Hamilton and was just about to send flowers to her for Christmas. Bloomed looked reasonable and the arrangements looked great so I picked Joyous Noel to be sent to her. When I was told about the service charge tax and delivery fee my 39.99 (On sale from 69.99) went upwards of $60.00. I told the person on the other end that maybe I would wait on the order and check with other local florists. He then offered a further 10% off and fool me took it. Needless to say instead of the lovely basket arrangement I ordered there was a basket with poinsettias in it. No pinecones no tropical plants. Buyer beware. Anyways I have pictures that I have since sent to customer service and not received a response. The arrangement was embarrassing and I still want the correct arrangement sent to her.
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca

