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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Flowers and arrangements are always beautiful, of good quality and well appreciated. Easy to order and delivery always as promised.
I have used Bloomex a couple of times. Easy to order & beautiful flowers delivered by the local florists. Would highly recommend +++
This is the second time I have used this service and florist. I am very happy with everything and the flowers delivered were lovely.
The Recipient was very happy with her bouquet of flowers from Harry Murray's. I would recommend this florist, delivery was super fast.
This was a quick and easy for me living in New Zealand I am a little nervous on doing online purchases. I will use this service again.
An excellent floral arrangement and customer service to match. Thank you so much, got these for mum and she was nearly crying with joy
Used many time and always pleased both ukand New Zealand deliveries, quality of flowers and florists used Will be using again in 2020
Used this company a few times now and have always had great service and flowers arrive on time and are always exactly what was ordered.
Beautiful flowers. Quick and easy to order. Customer service is brilliant. Would highly recommend. Delivered when they said they would.
I sent an order to my mother (Tuscan themed with 9 items) and when it showed up it was nothing like what was described online (? Themed and only 5 items). In addition they were supposed to receive night items and only received five! When I contacted customer service the response I received was that during busy times a year and they reserve the right to substitute items if they don't have the stock. However they didn't explain why my mother only received about half of what she was supposed to! I received a pathetic generic message offering me a $20 voucher for my next purchase! Why would I want to buy again from a company that has already ripped me off once? This was my second order with the company. The first one was OK. The second was a horrible experience. Never again - I included 2 pictures of what was received and lastly what it should have looked like!
Flowers were lovely, delivered on time (even though I'd changed the delivery date after ordering) excellent customer service! Thank you
Easy to order. Recipient was delighted with the flowers and balloon. Would definitely recommend and use this florist and Bloomex again.
Always reliable! Consistently brilliant customer service. More businesses could learn from this florist! Would never use anyone else...
As always Buttercups and Daisies come up smelling of Roses. My mum who has been poorly received a beautiful basket of flowers. Thank you
Great company, delivered on time as promised and the recipient thrilled with flowers. Would highly recommend and will defiantly use again
We were told the flowers that were delivered were a beautiful arrangement and delivered on the day of our choosing. Thank you very much.
Amazing service and lovely flowers. Ordered flowers for delivery at 9:30am on Christmas Eve, they were delivered by midday - fantastic.
Order flowers for my daughter in law, same day delivery. She was delighted with how lovely the arrangement was. Excellent service Thanks.
Great service for sending flowers in the UK. Love the that you can choose a trusted florist. The recipients have never been disappointed
Was very pleased with the service and kindness those ladies showed. Would definitely use this place again. Thank you beeston flower shop
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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