BloomexReviews 1,372

I ordered some flowers for my mother-in-law. They were delivered on the same day and the bouquet was beautiful!

Fab easy to use online service, flowers ordered and delivered as promised same day. Would highly recommend *****

Order was never delivered, been pushing them for a week and they were never able to deliver, no reason given, no apologies
Refund not received after 1 month from order date and countless conversations with them
Worst customer service ever, not able to talk to a live person, only able to get to them through their chat, you are talking to one of their bots half the time, i opened a dispute with my credit card company and just hope to get my money back
When i talked to them about the refund they always says it is in process and it will be done in 48 hours... IT HAS BEEN 3 WEEKS NOW!

NOT AN ACTUAL FLORIST... JUST AN ONLINE SHOP... then subcontract with the cheepest they can find nearby the location you order
Worst experience ever
Will never order from bloomex ever again
Will make sure to post as many bad reviews as possible to let know everybody how much they sucks!
In the end i called another florist, a real florist, not some sort of an online shop, talked to a real person, paid with credit card over the phone like in the good old days... do yourself a favor, call an actual florist, talk to a live person and make sure to support a local company... not some sort of online business making money on the back of a 3rd party florist

This company is 100% fraud and a scam. I ordered a 24 piece deluxe fruit basket for my children and they received 6 apples, six oranges, a bruised mango and a rotten moldy pineapple for a total of 14 pieces. It arrived on the 29th of December. I was promised a return label via email on December 30, I asked them to send return label twice on Dec. 30, once on Dec 31, once on January first, once on January 2, twice on January 3rd which is now 6 days after my children received rotten fruit from this company and five days after I was promised a return label. My children begged me to let them throw this in the garbage. I told them to put it into a plastic garbage bag and put it out on their front porch. Later that night, this fruit basket was swarming with mice on their front porch. That was their last straw and their Christmas present went into the garbage.On January 4th they finally sent the label I was supposed to receive on December 30th, 6 days after my children received rotten fruit from their company for Christmas. There will be no refund now. This company has 1200+ complaints at the BBB and over 450 complaints this year alone on Facebook. Warn your friends and family not to waste their money on this company. Don't let them spend their hard earned money to become a victim of this company's fraud. My order number in case Bloomex cares to know is #*******

Unfortunately, my experience using Bloomex was the worse that I have experienced with any at home delivery. It took them 4 attempts to delivery (over 3 weeks), delivery man was extremely rude and the order was the wrong one, and they are reusing to replace to original order or provide a refund. If you are considering using this service, highly recommend find someone else to place order with.

Absolutely dreadful! This is the first time I ever used Bloomex and it will certainly be the last.

I ordered a Christmas Bouquet (Holiday Splendor) which, from their website is made of white roses, white chrysanthemums, red carnations, white baby's breath, holly, and evergreen foliage. Instead what arrived was a dead frozen bouquet of yellow daisies, purple mums and red roses with cheap leatherleaf foliage - NOTHING like the original.

The bouquet ordered was NOT the bouquet delivered. The flowers delivered were of poor quality and were not the flowers in the advertised bouquet. They arrived dead and frozen as the Bloomex delivery driver left them outside on the front porch in sub zero weather in Alberta on December 23rd! Bloomex is now very deliberately avoiding providing a refund.

In repeated dialogues with Bloomex Customer Service, they have acknowledged the flowers were faulty and offered an in-store credit or re-delivery. I want a full refund of the flowers and delivery costs which is falling big time on deaf ears. Bloomex customer service agents will offer a bunch of platitudes but NO REFUNDS.

I immediately notified my bank there is a dispute coming and they were quite familiar with a lot of complaints about Bloomex pulling this type of nonsense. I have also escalated to the CEO, posted reviews on social media, raised a complaint through BBB and have notified watchdogs like W5 who posted an entire expose on Bloomex a couple of years ago which is available on YouTube.

BOTTOM LINE - STEER CLEAR OF THIS COMPANY! You stand a very good chance of getting sub par flowers that are not what was ordered and even worse customer service when you complain!