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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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I approached Bloomex after another florist let me down for a Xmas delivery having promised they would deliver. With a 24 hour window the flowers were delivered with no hassle and it was confirmed via a text. Would recommend without hesitation.
I was nervous about ordering flowers on line - I am from South Africa. I definitely need not have worried. The flowers were exactly what we ordered, delivered on time and lasted really well. Thank you for making a family golden wedding special.
Excellent service, great value for money with less commissions than other relay companies so recipient receives more value for your money spent. If yiu want flowers sent anywhere in the world then you have to choose the team at Direct 2 Florist.
Very quick to reply and clarify when local florists open. Receipient delighted with the flowers thank you.
Flowers were beautiful and my Mum was delighted with them. Thanjs for the great flowers and great service.
1st time using Bloomex. Although they could not do same day delivery as promised, I was refunded the same day fee. I was called shortly after by Bloomex that my same day delivery was not possible and would deliver and provide a vase and a flower count upgrade. Flowers were received very fresh, with a vase on the date they said they were to arrive. Very happy customer and recipient!
Do not keep to Time! The celebrants birthday already over and the flowers still hasn't been delivered when I was told it would be between 9am- 6pm! False!
This basket was filthy dirty! The items in the basket dirty of dust and filth. The gift card purchased you can see who ever put it together finger prints like black ink all over it! Gift basket wrapping done horribly. Paid for a balloon that wasn't included, the number of items were short, I can't imagine they have any COVID19 protocol considering how dirty this basket and the items in it are, the flowers were wilted and damaged like someone stepped on them. Why would I give this to a loved one? What a complete waste of money and to top it off it was late... can't get a refund from this company. How is Bloomex even allowed to operate with such inconsiderate people in their office. What a cluster f*#%! Don't buy from Bloomex unless you want upset your loved ones. Disgusting
Ordered online from Canada and recipient in UK was happy and it was delivered on the date I had requested.
Lovely to know that flowers were delivered from a local florist. Good website easy to use would recommend
Excellent service. Easy to order and delivered as asked. One bouquet to New Zealand and one to South Wales.
Delighted with the quality of the flowers delivered (on the right day too), so will use this company again.
Flower delivered exactly as promised. I did not see the flowers but the recipient said they were beautiful.
Excellent service again! Delivered on time, in good condition. Easy way to order no problems with this site.
Highly recommend! I ordered from Australia, flowers were delivered within hours and looked amazing. So easy.
Staff really helpful in the shop. Delivered on time and looked beautiful. Recipient very happy! Many thanks.
The flowers were beautiful & the whole process of ordering, payment and delivery was made very easy, thankyou
Efficient service, lovely product and delivered in a timely fashion - all 5 stars. Thank you Direct 2 Florist.
Flowers were delivered as ordered and recipient was delighted with them. Excellent service and timely delivery.
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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