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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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I was very pleased with the floral arrangement it was exactly like the photo online and a generous array of flowers. It arrived at the appropriate time I wouldn't hesitate to recommend Bloomex for your floral needs
I oredered online from Australia on New Years Eve. I was so impressed when my Uk family member phoned to tell me they had received the flowers I ordered that very day. Thank you for such quick and efficient service.
Very easy to select and send from New Zealand to Lincoln UK. Flowers were beautiful and in keeping with a bereavement. Very well received, and arrived within 24 hours of order. I would highly recommend this florist.
Ordering flowers from overseas can be of concern however using Bloomex was an excellent choice. The selection of flowers which were delivered on the date requested were beautiful. I will use this site again. Thank you.
Have to say how amazing my wife's flowers was, I did the florist recommendation flowers were i just selected a price of ВЈ60 and asked for red and pink for my wife and i am over the moon with how they came out. Thank you
So helpful and prompt I made a mistake with the address they noticed and they called me straight away so I could clarify the correct address and made sure my friend got her flowers... which she was totally thrilled with
Sending a gift to a child studying overseas can be difficult but it was made easy with this service. The flowers were beautiful, just as pictured and the follow-up service was terrific. A reliable and trustworthy service.
Excellent transaction. Bloomex made it easy to order from the US for delivery to my friends in Western Wales. Many thanks also to the Greenhouse for a lovely arrangement and timely delivery. I could not be more pleased.
I ordered a floral arrangement for my sister's 50th Birthday and I picked the arrangement that I did because it included flowers, a teddy bear, a card and a glass vase. I even double
Checked about the vase because I thought that it was too good to be true but indeed, the description said that it included a glass vase, the flowers were delivered in a box no vase and when I complained to Bloomex they changed the description on the website and then responded that it did not include a vase. That's how this company is able to offer low prices because they misrepresent what you are actually paying for. I WILL NEVER ORDER FRIM THEM AGAIN
Exceptional service. I can't thank you enough for informing me that my Dad would get his flowers on the Monday. I use this service all the time, it's easy and I know that the flowers I order will get to my family. Thankyou guys
Very easy steps to arrange delivery. The company stated that theywould de everything to provide the flowers we requested, subject toseasonal changes. The flowers arrived on time without any hassles, thank you from Australia..
A lot of confusion with the order, whether it had been delivered early or not. Tried phoning but didn't answer and I'm in New Zealand so a bit stressful as to whether these flowers were going to be there for a funeral or not
I live in Melbourne, I ordered a bouquet to be delivered to my sister for her birthday in the UK. Delivered on her birthday and they are beautiful and a lovely surprise for her. Most impressed with the service! Thank you
The recipient sent me pictures of the flowers and they looked absolutely beautiful. I would be happy to use this florist again. Great job! My cousin was very happy with the wonderful Christmas arrangement. Thanks so much.
Recipient said flowers were lovely. They arrived same day as ordered. The Florist phoned me immediately after online order to discuss availability of specific flowers, which I was very pleased with. Will definately use again.
Once again an excellent delivery service from this florist to the Orthodox Church in Brookwood. I have been told this delivery for Christmas was absolutely brilliant. The Fathers phoned and told me. Highly recommend this florist
It was easy to order. I was worried about what I was going to get and how dependable using Direct was going to be, but service was very fast, the florist did a wonderful job and the flowers were delivered on time. Thanks so much
After receiving a bouquet from my daughter, which was absolutely superb, there was no hesitation in using Octagon Flowers when I needed to send a funeral wreath. First class service, can't recommend highly enough. Thank you so much
Any flowers I have ordered through this website have been gorgeous. Very easy to find a florist in the UK or Australia (my experience) and to navigate your site. Love your service. One happy customer plus happy recipients too. Thank you
From ordering to delivery a first class service which delivered a great bunch of flowers. Competitive pricing and use of a local florist meant the flowers were fresh and well presented. Giving the delivery a personal touch - no box by post!
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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