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Bloomex

2.0

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Bloomex Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
538
value
519
shipping
516
returns
442
quality
494
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1 review
0 helpful votes
Follow Tamico H.
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I will use Bloomex again
January 31, 2021

Mum loved her fabulous Christmas flower arrangement, delivered same day as ordered in Sydney. Such a lovely surprise to receive a photo of the delivery from the florist. Thank you so much.

Date of experience: January 30, 2021
Uzbekistan
1 review
0 helpful votes
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I have already submitted a review. I have only used the florist once. I thought it was absolutely brilliant. I haven't changed my mind since sending in the review. And will use them again.

Date of experience: January 30, 2021
NL
1 review
0 helpful votes
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Excellent... again!
January 31, 2021

This was my second time using this site. Yet again, excellent communication, flowers were delivered on time, and according to recipient were beautiful. Highly recommend this website. Thanks!

Date of experience: January 29, 2021
California
1 review
0 helpful votes
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We have used this service on several occasions to send flowers to family in Scotland. What we had ordered has always met our expectations. We will continue using this service in the future

Date of experience: January 29, 2021
Sweden
1 review
0 helpful votes
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Great service and beautiful flowers! Perfect communications to keep me informed when there were a couple of supply issues and they went out of their way to resolve them. A faultless service.

Date of experience: January 28, 2021
Canada
1 review
0 helpful votes
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Broken at the stem and old/opened/dry roses as well as incorrect delivery dates and cheap gift baskets that looks nothing like what's advertised on the website. Don't waste your money nor time!

Date of experience: January 28, 2021
California
1 review
0 helpful votes
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Great Service!
January 29, 2021

I ordered last minute I needed the delivery that day it was really easy to order. Great that you receive pictures of the finished order. Lady was friendly and helpful would highly recommend.

Date of experience: January 28, 2021
Ireland
1 review
0 helpful votes
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My wife and I have used this site a few times and have always been pleased with our purchase. We usually send the flowers to my Mother in law and she is thrilled with the product she receives.

Date of experience: January 27, 2021
Texas
2 reviews
3 helpful votes
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Never Again
January 28, 2021

I have given Bloomex 3 chances to get it right. I live in the U.S. and I thought Bloomex would be the perfect solution for my husband and I to send his Mother flowers for birthdays, Mother's Day etc. Well on 2 previous occasions, the orders were late, but I still gave them another chance this year for my Mother in law's birthday. I ordered a week in advance, ordered them to arrive a day early, (based on previous experience.) I started to get nervous the day before the expected delivery and I called to verify they would indeed be delivered the next day. They assured me that there would be no problem. The day they were supposed to be delivered, I had not received an e-mail by 2:00 so I started to panic and attempted to speak with customer service. I kept getting a message that no one could speak with me, so leave a message and someone would return my call. I did so, and also went on "live chat" to speak with someone who said there was an investigation into why they were not delivered. By that time, the phone line was closed for the day (at 4:00 pm) and I had to wait until the next day to call. After 3 attempts to reach a live person, I finally reached someone who said there was a "technical glitch" which caused the flowers not to be delivered on the day they were supposed to. I said well this is the next day, will they be delivered today? She said no, it is too late today. It will be tomorrow. I will put in a new order and upgrade your flowers to a larger bouquet. I was not happy since this would be AFTER her birthday, so another occasion was ruined by them, so never again will I order from them. The customer service is non existent, the live chat is a joke and they simply could care less if you get what you pay for. For a company that charges $14.99 for delivery to deliver 2 days late is totally unacceptable. Save your money. Buyer beware!

Date of experience: January 27, 2021
Uzbekistan
1 review
0 helpful votes
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Winner!
January 29, 2021

I ordered some flowers for a friend early in the morning - it took just a few minutes to do, and they were delivered a couple of hours later (and were exactly what I had ordered too)! Winner!

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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Excellent quick service
January 29, 2021

Excellent quick service, beautiful flower's, exactly as ordered even when the original florist couldn't fulfil the order. Placed order at 9am for same day delivery, arrived by midday! Fantastic!

Date of experience: January 27, 2021
Canada
1 review
0 helpful votes
Follow Mary M.
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Have used Bloomex on a number of occasions and found them to offer a great service. The local florist who delivered the final product must have done a good job as great feedback from recipient.

Date of experience: January 27, 2021
Turkiye
1 review
0 helpful votes
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Placing the order was nice and easy. Also knowing it was a local florist I have used before was nice to know. My friend loved her flowers she said they were so beautiful so we were both pleased.

Date of experience: January 26, 2021
Malaysia
1 review
0 helpful votes
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The florist went out of her way to be helpful and ensure the flowers were delivered to the time I needed. I received a phone call from the recipient to say the flowers were absolutely beautiful.

Date of experience: January 26, 2021
California
1 review
0 helpful votes
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As far as I can tell it was easy to use the web site, choose the item I wanted and write out a card to the recipient but I await to hear that everything went well by the recipient as I had hoped.

Date of experience: January 26, 2021
GB
1 review
0 helpful votes
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I ordered some flowers online before the weekend for delivery on Monday. An excellent floral display turned up precisely when it was supposed to. I would thoroughly recommend this service to anyone

Date of experience: January 25, 2021
California
1 review
0 helpful votes
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Simple to order
January 26, 2021

Simple to order. I was quickly informed that the flowers I had ordered were not available from the florist I had chosen and an alternative florist was recommended. Flowers were delivered on time.

Date of experience: January 25, 2021
Georgia
1 review
0 helpful votes
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Funeral flowers
January 26, 2021

I ordered a wreath for my mum's funeral, the flowers were bright and fresh, and the colours were perfect. It was delivered on time and looked beautiful. She would have been very pleased with it!

Date of experience: January 25, 2021
PS
1 review
0 helpful votes
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Delivered when they said they would (an order placed near Christmas), and the arrangement (an elegant loose one) contained the flowers in the online picture, arranged similarly (actually better!).

Date of experience: January 24, 2021
Lithuania
1 review
0 helpful votes
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Everything was perfect from ordering to delivery. Flowers were a Thank you gift for my wonderful cousin. She was thrilled to bits with them. They were beautiful flowers. Would definitely recommend.

Date of experience: January 24, 2021

From the business

Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca


bloomex.ca
Dartmouth, NS, Canada
+564
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