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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Such excellent service! Mum received her flowers in the UK immediately after we ordered them online in New Zealand. Thanks Bloomex team! Much appreciated! Have a great New Year!
Have been placing a yearly order (from the US) for small remembrance wreaths and have always appreciated the good and friendly service each time. Merry Christmas and thank you!
Sarah's Rose Garden Florist. An absolute Gem of a florist, Beautiful flowers and a superb service. So happy with what was received for the amount paid. Can't rate highly enough.
When ordering I made a slight mistake in that I ordered funeral flowers for my mums birthday. I called and they were soooo helpful, the flowers that were sent were beautiful too.
Flowers were delivered on the day requested. I had an email from Bloomex to say they had been delivered and a message frommy friend to say the flowers had been received. Thank you.
They did a same day delivery with no fuss and at a far more reasonable price than some of their well known competitors. My Grandmother really enjoyed the bouquet she received too.
The flowers that were delivered look beautiful and very close to the pictures on line. No issues with delivery at all. The online order was very simple and delivery was on schedule.
Excellent service. Very pleased and will definately use service again. Found flowers for my order at another florist as one I chose originally couldn't take my order... thank you.
The flower box delivered was better and far more than expected. The whole process of ordering through to delivery was faultless. Will most definitely be my first choice going forward
First time I have used BloomexExcellent service flowers arrived dayI ordered them even though it was half an hour Later Than cut off time, flowers beautiful Just as shown in picture
Great service and the flowers that were delivered were beautiful. Brilliant if sending flowers to someone who isn't in your local area as it supports their local community as well!
Amazing service even on Saturday during Christmas holidays! The florist went above and beyond anything possible and delivered the impossible. Highly recommended and appreciated!
I am sorry if anyone saw my review which mistakenly had BloomexAU as the site I was reviewing. It was Bloomex.CA that I had my problem with. I ordered a flower arrangement for my sister's birthday to be delivered on Jan 25/21. I ordered on-line and the order was confirmed for delivery on the 25th of January. The bouquet was delivered on Friday, Jan. 22/21 instead of Monday, January 25th as requested and confirmed. My sister also mentioned that the arrangement looked limp. I was so very disappointed as this was a bouquet for a 65th birthday, a very special day. I contacted Bloomex but they said that they did not delivered to that area on a Monday. They had no answer as to why their site confirmed delivery for the 25th. I explained that if I had known that they could not deliver on that day that I would have gone to a different florist. I asked for a refund because of the wrong delivery date and because my sister said the flowers looked limp and actually by her birthday, they were worn out. ( I did send them a picture of the flowers, in their drooping state, but they said they were "lovely".) I was told they did not do refunds, but they could give me a discount on the purchase. That was not good enough as it was their error. But they would not give me a refund. Beware of their on- line site if you order that way. Follow it up with a phone call. It would be better to phone in the order. I have used them before, but this has left a very unpleasant sensation with me. I will never use them again. On the 25th of January my sister received many bouquets, ordered in and around her town, they were lovely. One was even delivered at the correct time requested so her friends could surprise her being outside at the same time. Again, poor customer service and confirmation on-line does not actually mean that you have flowers delivered on the requested date..
It was really easy to place an order and the flowers were beautiful when they were delivered to my mother in law for her birthday she loved them and it was all at a reasonable amount
Really easy to order and nice that you can choose which florist you want. Flowers were beautiful and really nice to receive an email with a picture of the flowers that had been sent!
I like to order flowers from my local florist and have been doing for years. It was great to recieve confirmation of delivery and a photo of the bouquet on email too. Highly recommended
Sending flowers from Aust to the UK is made easy using the D2F Website. I have used the service several times and have always been impressed with the quality of flowers and service :)
A great selection of beautiful flowers with winter highlights. My wife and all her friends loved them. Super fast delivery first thing in the morning. Will use again. Many thanks рџЉрџЉ
Bought a beautiful bouquet of Florist's Choice flowers for my sister's birthday, from Catkin and $#*!willow. Ordered with ease and delivered without a hitch - could not have been better.
Bloomex website and ordering system is very easy to use, and we have always had a positive response with regards to the flowers delivered to the precipitant. Very pleased with the service.
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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