BloomexReviews 1,372

Ordered an arrangement from Bloomex.ca when I found out my mother had an emergency surgery and was unable to have a single visitor due to covid. Called the hospital to get the delivery details and restrictions, ordered online and was given two delivery options; same day for a premium price, or next day standard. I chose same day because of the urgency. After paying, they downgraded my order to next day with no refund. I contacted by email to request the refund and accepted that it would take another day. It never showed up. I finally was able to Facetime with my mom for the first time the next morning and was disturbed by how frail she was. This is how I learned that the flowers never showed up. I tried again, to no avail, to get ANY kind of customer service from them. They only answer the phone if you say you're wanting to place an order. The chat 'support' is just a basic automated bot, not a human as it tries to deceive you, but a bot unable to answer any basic question other than trying to take an order. Called a legitimate local florist after that who understood the covid restriction of the specific hospital and delivered the next day (ordered on a Sunday or they could have done same day). Tried again to get a human to answer the phone. If you select option 2 as a customer with an existing order, they hang up on you. If you press option 1 to place an order, all of a sudden there's someone available. I explained my situation and frustration. The order status on the website just said "In Packaging" with no note or alert or any additional information. Upon doing a quick review search I was reminded that this was the flower company featured on Marketplace on CBC as being a consisted scam. The comparison pictures of what they are selling you online and what actually shows up is just pathetic. Look for yourselves. I finally got an answer by finding a local Vancouver number where they explained that the earliest delivery they could manage was FOUR DAYS AFTER ORDERING, NOT SAME DAY OR NEXT DAY AS THEY SOLD ME ONLINE. At the very least, I got a refund. Worst flower ordering experience ever under the worst circumstances and most importance and urgency. Do yourself a favour and avoid this company like the plague.

Since I live in Canada I can only go by comments from the recipient and these were very favourable. The flowers were fresh and looked beautiful in the Christmas basket.

A fabulous relay company fantastic website with so much choice so many florists members all over the world to choose from why try any other Bloomex is the one for me 😊

Ordered flowers to be delivered for a funeral in the UK, I live in the USA, process was easy on-line ordering and were delivered on time and the flowers were as described.

Very easy to order to your local florist. Delivered on time, my neighbors daughter knocked to say how beautiful the flowers were. They were very pleased. Would recommend.

Absolute first class service flowers were delivered promptly by a pleasant delivery person. Exceptional bunch of flowers received highly recommend using this service again.

5 star. The original florist could not deliver so they overcame the problem without any fuss and let me know in case I wanted to cancel. Super on a next day service. Graham

Brilliant service as always. A lovely helpful lady made my choices very easy & explained it all very well. Very professional service and so easy to organise from a distance

The flowers were for my mum who absolutely loved them. They were exactly as seen in the picture on the website. Deluvery was fast and efficient. Very happy with the service.

Had to order flowers for a funeral at short notice, got them the following day, was extremely impressed and they were absolutely beautiful, would definitely use them again.

Ordered the flowers from the website at 10am on Christmas Eve, and the were delivered on time as described the same day around 3pm. The flowers lasted well and looked great.

Excellent service... despite the initial Florist being unable to deliver... a back up florist was found at no extra charge. My mum loved her flowers! Thanks again

Bloomex is one of the best online companies for flowers. I have been cooperating with them for years as a florist and I have to mention that they have an excellent performance.

My daughter loved the flowers... so fresh and colourful. I had the florist's choice minus lilies and they were beautiful. Thank you to the florist... will definitely use again.

Perfect. Phone ordering to receipt of the flowers it was an easy and affordable process with no hassle and the flowers were ordered the same day. They were absolutely beautiful.

Fantastic service; very swift, easy to order & a beautiful bouquet delivered. I am 100% delighted with the service I received & I would unreservedly recommend Bloomex to others.