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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Ordered 2 weeks in advance for sister in law's birthday. Came on time. Sister in law very happy with them
My friend was thrilled by the beautiful flowers. Great service. Advises when flowers have been delivered.
Easy to use, quick and efficient. Flowers delivered on time. Beautiful bouquet, very happy with the service.
A company who empowers a group of great local florists, who ensure beautiful flowers are always delivered.
I can only answer to what I was told about my order. As I didn't see itThe remark I got, it was beautiful.
We were able to connect with our favourite florist to deliver flowers to a close friend who reported that not only were they delivered promptly but were stunning.
I appreciated the contact when the originally requested florist declined the order. The arrangement was beautiful and exactly as pictured. Many thanks from Canada
Really easy and was a great surprise. Ordered and they were delivered on the day I asked for. Great also that even tho I ordered online. I am using local florists.
Arranged a same day delivery to my daughter, The flowers were absolutely beautiful and still are a week later. Very pleased, will definitely use again. Many thanks
Beautiful display of flowers that are much admired by the recipient. Great price and choice and expert info related to me the customer, thank you and will use again
I have ordered from you several times to send to my friends into U. K and also to my daughter in Australia. Your service is faultless and I have never had to compain.
My friends sent me a photo of the flowers and they were simply amazed by the quality of the bouquet and the door to door serviceThank you so much for making their day
Had two orders in and confirmed - neither delivered and best I can get is a chat person telling me a manager will call me in 48 hours - and their phone line says leave a message and we will call you within 48 hours. Thats great, party was today, they are going to call me in two days from now. Was told to refer to their refund policy? JUst wrote off 185 - wished I had given it to charity instead of an incompetent hustler.
Absolutely first class. Ordered 1pm 23rd December delivered 24th am! Photo of arrangement sent too, thrilled with arrangement. Very very good service and communication
I order flowers and cards from Bloomex for our anniversary. Delivered flowers are fresh and tulip colors are as requested. I have a wonderful experience with bloomex in shopping and delivery is swift and on time.
Ordered at 9.25 am on Monday 23rd Dec and the flowers arrived at my uncles address 12.15pm the same day! Amazing service, definitely recommend and will be using again!
Soooo easy to organise flowers for my mum for Christmas from Hertfordshire to Jersey CIGreat choice and great prices Thank you Carol's Florists at Holm Grown Jersey xx
Couldn't ask for a nicer basket of flowers that were delivered on the day to my wonderful mother. Beautiful and she loved them. Would recommend and definitely use again
Lovely bunch of flowers for my Grans 90th and very good price for the size of them. They arrived within 3-4 hours of the order being placed. Will definitely use again.
These were amazing for the second time. Thank you so much! I asked for a florists pick, rather than choose my own. Asked for the colours etc and it was totally perfect!
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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