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Blindster

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.


blindster.com
Founded in 2010
Jersey Village, TX
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Blindster Reviews Summary

Blindster has a rating of 4.8 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.

service
169
value
162
shipping
159
returns
53
quality
159
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arkansas
2 reviews
0 helpful votes
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Very Satisfied at a good price
January 9, 2017

Overall we were very satisfied. It took a little longer to receive than anticipated. If we would have received some communications between ordering and receiving that would have sufficed.

Date of experience: January 9, 2017
Ohio
1 review
0 helpful votes
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Very happy with our new blinds
January 9, 2017

We order nine blinds for the front of our house. We are so happy with our new blinds that we'll likely order blinds for the rear of our house and replace the existing curtains.

Date of experience: January 9, 2017
New York
1 review
0 helpful votes
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Blinds
January 9, 2017

Great service, Great Product. Needed some help in ordering and the customer service rep was extremely helpful! I have placed 3 orders with Blindster and referred them to others.

Date of experience: January 9, 2017
Virginia
1 review
0 helpful votes
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Good, functional and was to install
January 9, 2017

Easy to install.
Color is not an accurate match to picture.

Date of experience: January 9, 2017
Florida
1 review
0 helpful votes
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Totally satisfied
January 9, 2017

From my first internet search for blinds to installing my last one my experience was totally convenient, professional and the product sold at incredibly low prices was a dream come true. I have and will continue to recommend this company to anyone that asks.

Date of experience: January 9, 2017
Ohio
1 review
0 helpful votes
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Great experience!
January 9, 2017

Smooth from start to finish. Great product. Easy to order. Kept us informed as to progress. Easy to install. Very satisfied customers.

Date of experience: January 9, 2017
Ohio
1 review
0 helpful votes
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Blinds do not function.
January 9, 2017

I like the blinds but they will not function. I have not had time to contact the company send them back and have them repaired.

Date of experience: January 9, 2017
Pennsylvania
1 review
0 helpful votes
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Piece of cake
January 9, 2017

Measure twice, follow the precise directions to install, beautiful results. Could not have been easier.

Date of experience: January 9, 2017
Ohio
1 review
0 helpful votes
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We love our custom blinds! They look amazing. Great company! I haven't had to call customer service but I can only imagine it would be a good experience as well.

Date of experience: January 9, 2017
Arizona
1 review
0 helpful votes
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It in one sentence :)
January 9, 2017

Good review good review good review is that 50 characters yet? :)

Date of experience: January 9, 2017
Louisiana
1 review
0 helpful votes
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Really cheaply made blinds.
January 9, 2017

I would never purchase blinds from blindster again. I dont like the guide holes. The blinds are flimsy. I haven't returned them because I dont want to wait for other blinds. I will order different brands in the future. Not a good buy.

Date of experience: January 8, 2017
Becky R. — Blindster Rep
over a year old

I'm sorry you weren't happy with your blinds. I will contact you to see if we can get this resolved.

Colorado
1 review
0 helpful votes
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Perfect blind perfect fit.
January 8, 2017

Very confident in their product and will use again.We now have ordered a second blind and will probably order more.

Date of experience: January 8, 2017
Georgia
1 review
0 helpful votes
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Good color, good service
January 8, 2017

My blinds have not yet been hung as my closet renovation is not yet complete. I chose a soft pink and I like that the outside look is white.

Date of experience: January 8, 2017
Colorado
1 review
0 helpful votes
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When the blinds arrived they were defective. Blindster agreed to replace them, and advised me on 12/16 that the manufacturer would be remaking them, and I should receive them in 10-15 days. Allowing for the holidays, as of January 8 I still haven't received the replacements.

It's been 2 months since they were ordered, and I still don't have a working set of blinds.

Date of experience: January 8, 2017
Becky R. — Blindster Rep
over a year old

I'm so sorry for the delay. I am checking with the factory and will contact you with the information right away.

California
1 review
0 helpful votes
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Poor Quality and Service Fee
January 8, 2017

Badly measured blind with poor paper-like material that scrunched up on one side. Customer service provided a refund, but kept some kind of $5.95 "service fee", despite my not doing anything wrong.

Date of experience: January 8, 2017
Becky R. — Blindster Rep
over a year old

I'm so sorry you weren't happy with your shades. I agree with you that you should get a full refund. I will process a refund of the $5.95 right away.

Tennessee
1 review
0 helpful votes
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Beyond Satisfied
January 8, 2017

Just purchased blinds so no comment on durability and longevity, with that said Blindster has been the definition of customer satisfaction. Upon ordering blinds I received an Emai from a rep not a robo and they had a few question regarding order. Minor things like size confirmation and the suggestion that I get samples prior to activating order. There where about 5 back and forth correspondents with the same rapid response. Price point was better than online competitors and sizes needed cost was outrageous at local vendors. Upon arrival the blinds where the correct size and color and fit great. Very easy to install, took about 15 min per blind. Total timeline from first contact to install about 3 weeks and this was over the Black Friday Cyber Monday sales. So far blinds work well, I had concerns since they are large single units 69x82. Purchased Premium Light Filtering double cell with side cord roll up. Definitely a 5 star rate.

Date of experience: January 8, 2017
Nevada
1 review
1 helpful vote
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Blind end cap
January 8, 2017

I ordered a single blind for a door that required hold downs. The blind that I received was exactly what I wanted other than the fact that the end caps didn't have a hole for the hold down. I emailed and requested end caps either the holes. The replacements were the same ones I had, no hole. Other than that the blind was exactly what I wanted.

Date of experience: January 8, 2017
New Jersey
1 review
0 helpful votes
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They're ok
January 8, 2017

The exotic roller shades are pretty but don't roll tight, so it takes away from them. The corded pleated shades are nice, but the cordless are disappointing. The plastic handles are ugly and totally detract from them.

Date of experience: January 8, 2017
Pennsylvania
1 review
0 helpful votes
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Great product... Have already recommended to family and friends...

Date of experience: January 8, 2017
Indiana
1 review
1 helpful vote
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Woven blinds
January 8, 2017

I WILL BE ABLE TO GIVE YOU BETTER INFORMATION WHEN I RECEIVE MY REPLACEMENT BLIND. I INADVERTANTLY DRILLED THROUGH 1 BLIND, CALLED TO GET REPAIRED, SENT PICTURE OF DAMAGED BLIND, WAITING FOR REPLACEMENT.

Date of experience: January 8, 2017