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Blinds 2Go Reviews Summary
The company exhibits a mixed reputation, with some customers praising the quality and design of their blinds, as well as prompt resolutions from specific customer service representatives. However, a significant number of reviews highlight persistent issues, including delayed deliveries, poor quality control, and inadequate customer support, leading to frustration among customers. Many express dissatisfaction with the company's return policy and the perceived lack of accountability in addressing complaints. Overall, while there are positive experiences, the prevalent negative feedback suggests a need for improvements in customer service and product reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Arrived on time and blind matches the room perfectly - we used the swatch to check. We are very pleased with it - blackout blind for baby's nursery.
Ordered 2 blinds and they arrived within the stated time! Lovely blinds and great for keeping the light out! Very easy to fit too! Great service!
Very very happy with my recent order for the whole of my house. Was unsure about ordering online but the step by step guide for measuring & a recommendation from a friend reassured me.
I would definitely recommend to any if my friends.
Fast and efficient service - product excellent quality and exactly as shown and described on there website
If I could I would give them 0 stars.
Bad fit, we sent through our actual measurements as the site suggested as it said they would take off the correct amount for the width so that they would fit in the recess however on arrival the blinds were too short, obviously the reason for this is it asks for the shortest point which we gave and then the recess at the top is bigger so the mechanism doesn't fit in the gap - they should rethink the measuring guidelines and I suggest send out a better kit for attaching the blind including spacers that you can add if necessary.
Add on poor customer service when I have complained, no follow up, ridiculous requests to "prove" it doesn't fit, which I could only do if I videoed my blind and / or was a contortionist. I did take a photo including of the spacers we have added so we can put up our blind but had no response from the company.
I am also wondering how you leave a review on their website as I don't have an option of doing this and all the reviews are 5 star and I don't believe that I am the only person this has happened to - what happens to dissatisfied customer reviews?
I am very disappointed and in the grand scheme of things it is only a blind but it will certainly stop me from ordering from this company again as we redecorate our home.
Absolutely disgraceful service from Blinds2go. Ordered blinds which were supposed to be delivered Monday 26th March at the latest. No sign still today on Thursday. Called and was told the driver "couldn't find my house" today - utter nonsense. We live on a normal road in a house/road that has been there since at least the sixties! No one has EVER had a problem finding our address. Was then told that blind won't be delivered until Tuesday 3rd April due to Good Friday/Easter Monday. Appalled by such poor customer service and certainly won't be using again. Avoid and go elsewhere.
Quoted delivery times perfect. Roller blinds perfect. Measuring and ordering following their instructions very easy, all in all would not hesitate in recommending this company.
Very easy to use website (and I`m not good with technology!). Very quick delivery and products were as described. Very pleased with my velux blinds and conservatory blinds. Just one small issue, the edges of the conservatory roller blinds are not "finished off" therefore they look as though they will fray very quickly. Thank you.
Easy to order and the blinds are beautiful. Fitted very well in the recess. Received prompt and informative replies to my queries on previous occasions.
Reliable company, with a fantastic range of fabrics to choose from. The product delivered was exactly what i expected and really great quality. I will definitely use them again!
This is the second time I have used blinds to go. This time I ordered 8 blinds and am so pleased with their service. Prices are excellent. Quality excellent. Delivery very quick. Would recommend to anyone. Great service. Love my new blinds.
Easy to order, delivered on time, we found the blind better than described on website - well pleased.
Good measuring instruction on website High quality blinds Perfect fit. No fuss! Very pleased would definitely recommend
Great service and product... gorgeous! And I am a professional designer that has used this kind of product in many countries. This one tops the list.
Ordered window blinds fitted perfectly and easy to fit look fantastic will be ordering more
Hassle free ordering and good delivery
We have ordered from Blinds 2 go before and were very pleased with our blinds received, so we had no hesitation in using them again. And we were not disappointed they arrived on time and with full fitting instructions they went up with ease. We will be ordering again in the future.
Very good product, easy for fixing. Made exactly to the diamension of the window.
Fast shipping, the possibility of receiving a sample facilitates the choice of material.
I'm completely bowled over by the service you provided.
What can be simpler than choosing blinds (in my case) from a wide selection of products, giving dimensions on an easy to use order form, pressing the button and a few days later the finished articles arrived at home.
With easy installation, I had my five blinds up in about an hour.
Am seriously pleased and have recommended you to friends and colleagues.
Many thanks for excellent service.
Absolutely thrilled with our Roman blinds for our kitchen, they look perfect and are excellent quality also really reasonably priced compared to other quotes we recieved, we will definitely be purchasing more for the rest of our home from blinds2go, thanks so much
1 or 2 of the blind strands were poorly constructed but as each blind was supplied with 2 spares these were swapped on install. It does however leave me with limited spares should they get damaged.
From the business
Order quality window blinds online at Blinds 2go, the UK's largest and longest established Internet blinds retailer. Fantastic prices on Wooden, Roller, Velux, Roman, Venetian, Conservatory, Pleated, Vertical & Day & Night Blinds. Free UK mainland del...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members