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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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So basically I got this knife that was on the budget end and it end up being a lot worst then my other knives maybe just since I'm used to the quality of these higher end knives anyway Cloey E was very helpful I wanna give this brother a shoutout he helped me a lot with my rerun awesome attitude and very quick as well
BladeHQ is my go-to place to browse and shop for blades. I bought a bunch of multitools yesterday for gifts but forgot to give myself the free Trapper knife. Jen was so kind to take care of that. It's a big deal nowadays to have friendly service and I am most appreciative that she took the extra effort to help me. I am most grateful.
Thank you so much for your kind words! We’re so glad Jen was able to help get you that Trapper knife and make your experience a smooth one. Friendly, personal service is something we truly care about, and it means a lot to hear that it made a difference. Enjoy those multitools (and your well-earned Trapper, too) ~ Tiffany
Purchased 4-5 knives from Blade HQ and even when I had to return one they went out of their way to make the experience more enjoyable and as easy as possible. Will always shop here exclusively for knives!
Thank you so much for your kind words! We’re happy to hear you’ve had such great experiences with us, even when a return was needed. Our goal is to make every part of the process easy and enjoyable. We truly appreciate your loyalty and can’t wait to help you pick out your next blade! ~Tiffany
11/10 experience, was very fast at responding and went above and beyond to answer my questions. They gave me step by step instructions on how to add my mil email as well as help me find the information I needed on shipping to APOs.
I will definitely be a returning customer thanks to their out going support and professionalism!
That’s amazing to hear! We’re so happy Jen N. Was able to provide you with such a stellar experience and help with your APO shipping and military email setup. She’ll love hearing your kind words! Thank you for your service and for being part of the Blade HQ community we can’t wait to have you back for your next order!~Tiffany
Was very happy that Alyssa T was able to make the return process quick and easy. Had return label in no time. Great experience! A+++
Hey Orlando!
Alyssa strikes again! 😎 We’re thrilled she could make your return smooth and fast. Thanks for the kind words! We’ll keep doing our best to make every experience quick, easy, and sharp! 🔪
~Lisa
Starting off with the review 10/10
You guys have a fantastic group of people working at your C/S department.
Thank you BladeHQ and everyone that works hard to keep it that way!
Thank you so much for the kind words! We’re thrilled to hear that Jen N. Provided such professional and reassuring service; she’s a rockstar on our team! We’re glad she made your first return process smooth and stress-free. We can’t wait to serve you again soon! ~Tiffany
I had an issue with not receiving my tracking number, but when I called, I had new issues and got the email with it we have no issues and it was very quick
Thank you so much for your review! We’re happy to hear our team was able to get that tracking info over to you quickly and make everything smooth. We appreciate you taking the time to share your experience, and we’re thrilled everything worked out without a hitch!
~Lisa
I ordered the Pirhana Predator from Blade HQ, and ended up making a couple of mistakes on my order form. Thus the two phone calls. Both times I spoke with Melissa. I can't overemphasize how helpful and polite she was. And Blade HQ also had my order out the door in less than 24 hour. Great shopping experience. Can't recommend enough! 🌞
That’s such a great story~ Thank you for sharing it! We’re so glad Melissa could help smooth things out and make both calls a pleasure. We’ll make sure she sees your kind words. Enjoy your new Piranha Predator, and thanks for making Blade HQ your go-to! ~Tiffany
There was an error in my recent order with BladeHQ. I emailed in and originally dealt with Melissa G. In Customer Service. The knife I originally ordered was no longer in stock and she gave me several options to help correct the error. Unfortunately, I had to return both knives. Cloey E. Received the knives, was able to issue a quick refund and made the whole process feel seamless. Both of them went above and beyond. It seems almost impossible to find great or even average customer service these days, but not at BladeHQ!
Hey Mason!
We really appreciate you sharing this! Melissa and Cloey are absolute pros at turning hiccups into smooth sailing, and we’re glad they made things right quickly. We’ll make sure they see your shout-out! Thank you for giving us the chance to fix the issue and keep that Blade HQ experience top-tier!
~Lisa
Never had an order take so long and no tracking info provided pics on website are not accurate with items purchased. Now i remember why i dont like to shop on line every knife ive purchased from blade hq has had some sort of minor flaw as if were factory seconds and makes me second guess sale prices
Hi there! We’re sorry for the frustration! Nobody likes a surprise hiccup in their knife delivery. Your most recent order was delivered yesterday, and a return has been set up for your previous order, which has been delivered. Tracking emails were sent successfully, so you should have those notifications. While we do our best to ensure every knife meets our high standards, if anything isn’t perfect, our team is happy to make it right. Thanks for giving us the chance to turn this around. We’ll keep working to keep every order smooth, sharp, and ready for action! 🔪
~Lisa
I ordered a knife I was really excited about but after receiving it, it wasn't what I expected. BladeHQ was quick to respond to my return request and issued my refund, no questions asked. I will definitely be shopping with them from now on!
Hey Will!
Hey, it happens! Sometimes the knife looks great online, but doesn’t quite click in person. We get it! 😉 Glad our team could keep things smooth and get that refund squared away fast. We’ll be here when the next blade catches your eye (and we’re betting it’ll be the one). 🔪
~Lisa
Jen helped me figure out my problem quick. She's also quick at replying! Thanks bladeHQ for being quality, keep being you, and I'll keep buying!
Hey there!
“Premium knifey shoppey” — we might have to put that on a T-shirt. 😎 Huge shoutout to Jen for keeping things quick and sharp! Thanks for the awesome review and for sticking with us, and we’ll keep being us, and we love that you’ll keep being part of the HQ fam. 🔪❤️
~Lisa
I ordered my boyfriend's birthday gift from here as he is a knife enthusiast with a long wish list. I got a high quality knife and sharpening stone. The Blade HQ team included a happy birthday note to him and even some extra stickers as a bonus gift, which really made his day. This is a company that will provide you with a great reliable product, which is a crucial feature for anyone who likes knives, and their team truly cares about their customers. I highly recommend purchasing from Blade HQ.
Hey there!
That’s the kind of birthday story that makes our day! 🎉 We love helping folks find the perfect gift for the knife enthusiasts in their lives, and we’re thrilled those extra touches hit the mark. Thanks for letting us be part of the celebration and for trusting us to deliver the sharpest gifts around. 🔪
~Lisa
I have bought from blade HQ for years, and have never had a bad experience. This was my first experience with their money back guarantee, and it was predictably excellent. Every step of the process was quick and stress free. To wrap up the experience I received a very nice email from Chloe E letting me know my return had been processed. Price, selection, customer service, you can't go wrong with Blade HQ!
Hey Charles!
We really appreciate your continued trust over the years, and we’re thrilled your return experience lived up to the Blade HQ standard! Cloey and the rest of the team take pride in keeping every step of the process quick, clear, and hassle-free. Thanks for your kind words and for being such a loyal part of the HQ family!
~Lisa
Ordered a Kershaw 7500, with engraving. Upon receipt, the blade wasn't deploying right (to no fault of BHQ). I thought, let me contact Kershaw direct to take care of the issue, since it was engraved, I knew I couldn't return it. I signed up for that. What a rigamarole that was. Kershaw Direct made it basically impossible for me to get my new knife back. After reaching out to Jen N in customer service, she got back to me and expressed empathy in my situation. The customer service experience was impeccable. Truly, no better customer service. She got a replacement knife out to me. ENGRAVED. And took care of me. No silly back and fourth, Just straight up handled it. Was beyond my expectation. They truly gained a forever customer with me. Bad experience turned good. These people know how to take care of people. Which is super important in a world where good customer service no longer exists.
Hey Andy!
Thank you so much for sharing this story. We’re sorry your experience started out rocky, but we’re beyond glad that Jen was able to step in and make things right. Our team truly believes that great customer service should never be a lost art, and we’re grateful you gave us the opportunity to prove it. It means a lot to know we’ve earned your trust and a forever spot in your knife collection!
~Lisa
Great overall customer experience - have been a client for years. Within that time, I've had to return only one knife - process was extremely smooth and speedy.
Hey Sebastian!
We love hearing from our long-time knife family! 🫶 Glad your one return went as smoothly as a perfectly tuned pivot. Thanks for sticking with us all these years! We’ll keep things sharp, speedy, and ready for action!
~Lisa
I had just looked at USPS tracking and knew my return had been received. It was not long after that when I received an email from Cloye at Blade HQ saying my return had been processed.
Hey Bradley!
Thanks for the awesome feedback! 😄 Cloey’s pretty quick on the draw! She’s got that return process down to an art form. We’re glad everything moved smoothly and appreciate you taking the time to share your experience!
~Lisa
Received a couple items that didn't work out called BladeHQ. They were super helpful and sent me a return label due to my printer being down. Love BladeHQ.
Hey Scott!
We’ve got your back, and your returns, even when the printer’s out of ink! 🖨️😉 Glad we could make things easy and keep you rolling. Thanks for sticking with Blade HQ! We love having customers like you! 🔪💙
~Lisa
I've been using Blade HQ for awhile but only recently signed up for an account. I was looking for a new OTF and ordered a Kershaw Livewire with the tiger stripe blade. I liked it but I didn't love it. The pocket clip is way too small and the handle is way too hard to get a hold of when it's in a pocket. I sent it back after filling out the RA Info and they issued my refund on receipt of the returned product. The entire team at B HQ starting with the initial order, to my inquiry about whether they sold an alternative pocket clip for the Livewire, and then into the return process... it was all professionally handled. Chad even sent me a website to search out alternative pocket clips at knifekits.com. Cloey gave me an update on the return and was really friendly. B HQ makes the order and return process easy peasy. It's like Zappos for knives!
Hey Joe!
Now that’s a comparison we’ll proudly wear on our pocket clip! 🫶 We’re thrilled to hear that both Chad and Cloey kept things running smoothly from start to finish, from pocket clip curiosity to return resolution. Making your knife-shopping experience “easy peasy” is exactly what we aim for. Thanks for giving us a slice of your trust (and your sense of humor)! ⚡🔪
~Lisa
BladeHQ is simply the best. I have ordered several knives, and every single time the experience has been perfect. The products are always top quality, beautifully packed, and arrive fast. Prices are the best you can find anywhere, and customer service is great—friendly and quick to help. Everything about BladeHQ shows that they care about their customers. Always a great experience, every time.
Hey Igor!
Thanks for the glowing words! 🌟 We like to think of ourselves as the sharpshooters of customer service, keeping knives sharp and experiences smoother than butter on a hot skillet. Can’t wait to send more top-notch blades your way! 🔪💙
~Lisa
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Thanks so much for sharing your experience! We’re glad Cloey was able to help make things right and turn your return into a smooth process. We’ll be sure to pass along your shoutout. Cloey will love hearing this! We appreciate you giving us the chance to help, and hope your next knife hits the mark perfectly. ~Tiffany