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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I called Blade HQ's service department to check on an order confirming it would be delivered 2nd day air for a gift. I was pleasantly surprised that the delivery was coming a day earlier then expected and I will be able to keep my status as, 'Worlds coolest uncle" with another awesome birthday gift for my nephew. The Blade HQ staff has ALWAYS been extremely friendly and helpful. That's why I ALWAYS enjoy purchasing my knifes from Blade HQ!
Keep up the good work!
Kevin
I returned a knife because I didn't like the texture on the handle. Their return process is extremely easy and THEY pay for shipping!
Hey Mike!
Glad to hear the return process was as smooth as a freshly stropped blade! 🔪 Sometimes a handle just doesn’t vibe, and that’s okay! We’re happy to make it painless (and postage-free 😎). Thanks for giving us a shot! Here’s to finding the knife that fits like it was made for you! 💙
~Lisa
I bought the wrong type of sharpening stone (which was extra extra fine grit) and wanted to see if i can exchange it for a coarse stone. Even though they said they cant exchange items after purchase they fave me store credit to get what i needed. Very very appreciated and I'm shocked they did something like that for a customer. Thank you guys!
Hey there!
Turns out a straight swap wasn’t in the cards, but store credit to grab the perfect stone? Now that’s what we call a win-win! 🔪 Thanks for letting us help you get exactly what you needed.
~Lisa
I experienced a slight problem with an automatic knife that I purchased. They accepted my return and automatically sent out a replacement. I really appreciate great customer service. I plan on using you in future purchases once again thank you.
Hey Mike!
Looks like we got that knife issue sorted out for you quickly and smoothly! 😎 Thanks for letting us handle it! May your replacement slice, dice, and impress with zero fuss. Can’t wait to help with your next “sharp” adventure! 🔪✨
~Lisa
I recently had some issues placing an order and using a debit gift card, but the customer service representative (Jen) from BladeHQ was incredibly helpful and patient in sorting everything out. Honestly, I almost took my business elsewhere because it was a big purchase, but the level of genuine care and excellent support I received convinced me to stick with BladeHQ. Their outstanding customer service really made the difference and ensured I went through with the transaction.
Hey Ernie!
That’s fantastic to hear! 🙌 We’re so glad Jen could lend a hand and make sure everything went smoothly, especially for such a special dual Microtech moment! ⚔️ Your trust means a lot, and we’re thrilled you chose to stick with us. Here’s to many more matching OTFs in your collection! 💙
~Lisa
They handled my return. So easy. I will forever do business with Blade HQ!
Hey Justin!
That’s awesome! Welcome to the rewards journey! 🎉 We’re glad our team could help you snag those well-earned points. Titanium tier is just around the corner… keep those blades coming! 🔪💎
~Lisa
Ordered an Emerson auto blade. It took a few times to deploy. I wasn't crazy about it and started a return. Customer service is amazing and fast!
Hey Eric!
Thanks for the kind words! We know sometimes a knife just doesn’t click (literally 😄), but we’re glad our team made the return process smooth and easy. Here’s to finding the next one that fires on all cylinders! 🔪💨
~Lisa
Always a pleasure dealing with bladehq. This lady order was the first time i used their return service. Can't say I'm surprised, it was just as great as the products they sell.
Hey there!
We’re so glad to hear that, and we’ll be sure to share your kind words with Cloey! It’s great to know that your first return experience matched the quality you’ve come to expect from our gear. Thanks for sticking with us. We appreciate you! 💙
~Lisa
I am equating Bladehq to Amazon in my mind. I've been a customer for a few years, I've only had to return one thing, it was just as easy as an Amazon return. Cloey E. Processed it for me, reached out to me and prompted me to complete this survey.
Hey Arlen!
That’s some high praise! Thank you! We love hearing that your experience with us was as smooth as an Amazon return (that’s the gold standard right there). Cloey will be thrilled to know she made things easy from start to finish. We appreciate your continued trust and for taking the time to share your experience! 💙
~Lisa
Cloey E. Was extremely helpful with resolving my situation regarding a broken spring in a knife that I had just recently purchased. They offered several options and the process couldn't have been any easier than it was. Blade HQ has amazing customer service. First time having an issue with any of their products but moving forward it will be nice to have the piece of mind to know that they stand behind the products they sell.
Hey David!
We’re so glad Cloey could get things sorted quickly and make the process an easy one! It means a lot that you trust us to stand behind what we sell. That’s exactly the kind of peace of mind we want every customer to have. Thanks for giving us the chance to make it right and for being part of the Blade HQ family. 💙
~Lisa
Had an issue with a lost package. Chad has been very, very helpful and really is great at his job! Incredibly helpful, and prompt! I don't think there is anything he could've done better! Great experience!
Thanks so much for sharing your experience! We’re lucky to have Chad on the team he really knows how to turn a stressful situation around. We’re glad he was able to help get things sorted quickly for you. Appreciate you being part of the Blade HQ family! 🔥🔪 ~Tiffany
En was exceptionally professional and kind throughout the process. She acknowledged the mistake clearly, explained the situation, and offered fair options right away. The refund was processed quickly and communication was always polite and efficient. I'm very satisfied with the way my issue was handled.
Thank you so much for the wonderful feedback! We’re so glad Jen was able to take great care of you and make things right so quickly. Your kind words mean a lot. We’ll be sure to share them with her and the rest of the team. We appreciate you being part of the Blade HQ family! 💙🔪
~Lisa
I've been purchasing from bladehq for years now. They have added a rewards program, improved their returns process, and continue to be a pleasure to work with. Both through email and phone call, they have positive, competent people who are eager to help and knowledgeable. I use them as a veteran of the hobby and happily recommend them to newcomers. Thankful for companies like them, especially in 2025. Good people who I happily purchase from and recommend to others.
Hey Matthew!
We really appreciate the kind words and your continued support over the years! Hearing that our updates and team efforts are making a difference means a lot. Thank you for being part of the BHQ family and for spreading the word to others in the hobby! That kind of loyalty is what keeps us going. Here’s to more sharp finds and smooth experiences ahead! 💙🔪
~Lisa
I was weirded out this morning. Insomnia from business stuff, and no clue where my recent purchase was floating around in the aether. Took a quick break from work and called Blade's custy service because I never received a tracking number. Melissa picked up and in perfect Southern Belle fashion nailed the issue. I have to explain as a Southerner myself, I truly appreciate the sound of the South in the vouces of others, and Melissa was music to my ears. When I ended the call, I was grinning from a little bit of Dixie.
Well, bless your heart for such a wonderful review! 🌟 We’re grinning ear to ear knowing Melissa brought a bit of Southern sunshine to your day. She’s every bit as delightful as you described, and we’re lucky to have her on our team. Thanks for taking the time to share your experience. You just made our day brighter, too! ~Tiffany
Accidentally typed in the wrong shipping address which I promptly corrected through email. BladeHQ emailed back and assured me the address was corrected and I'd be receiving my order. Thanks a ton!
Hey there!
We’re glad we could get that shipping snafu sorted out quickly! Our team’s always happy to make sure your order ends up where it belongs, right in your hands. Thanks a ton for five stars and for choosing Blade HQ! 💙🔪
~Lisa
I messed up my address, delivery failed. Jen N helped me fix that issue and now my knife will return to me. Very professional and helpful and to the point.
Hey David!
We’re glad Jen was able to get your knife back on track! Everyone makes a typo now and then! Good thing our team’s always ready to help get things squared away. Thanks for rolling with it and for taking the time to share your experience. We’re happy it’s headed your way again soon! 💙🔪
~Lisa
I'd never ordered a knife online before, so buying from BHQ was a bit of a stab in the dark. I ended up getting the Microtech model I wanted at a better price than anywhere else. The order process was quick, smooth, and right on time. Unfortunately, I'm pushing 80, and while I loved the OTF knife, my arthritis made it hard to consistently activate the blade. I reluctantly returned it to BHQ, and they handled the refund quickly and without any hassle. In the meantime, they sent me an email with a half-off deal on a Gerber I'd been eyeing. I ordered it, received it promptly, and it's perfect - easy to operate and exactly what I needed. I highly recommend BHQ for your knife needs and will definitely be buying from them again.
Hey there!
Thank you for sharing your story. We absolutely loved your “stab in the dark” line! We’re so glad your experience with Blade HQ turned out to be a match made in knife heaven. 😊 It’s great to hear the Gerber hit the sweet spot, and we’re happy we could make the return process simple along the way. We truly appreciate your trust. Here’s to many more sharp choices ahead! 💙🔪
~Lisa
Thank you for making sure my order was sent USPS, with USPS I usually get my package in 3 to 4 days. Fed Ex takes anywhere from 2 to 3 weeks to arrive..
Thank you for your feedback! We’re glad we could get your order shipped with USPS and that this option works better for you. We appreciate you taking the time to share your experience and are happy we could help make things a bit smoother! ~Tiffany
In my dealings with Blade HQ I have found them to be friendly, knowledgeable, and very helpful.
No long hold times, customer support all speak English as their FIRST language, which is always nice, and they do what they say without having to be chased with follow up emails or phone calls.
In all a very pleasant experience, I had forgotten what customer service really meant, thanks BHQ for reminding me
Hey Paul!
We love hearing this! 😄 Friendly, knowledgeable, and hassle-free! That’s exactly how we like to roll. No long hold times, no chasing down emails, just straight-up helpful service, that’s our jam. Thank you for letting us remind you what customer service should feel like! We can’t wait to keep sending sharp, shiny goodness your way. 🔪💙
~Lisa
Thank you Chloe so much for reaching out and helping me with my left handedness will use you again in the future thanks again
Hey Cole!
We’re glad Cloey could help keep things “left-handed but right-minded”! 😄 Thanks for the shout-out! We’ll be here whenever you need more sharp solutions. 🔪💙
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hey Kevin!
Kevin, we’re honored to help keep your “World’s Coolest Uncle” status intact! 😎🎁 Nothing makes us happier than knowing your gifts arrive on time, and early? Bonus points! Thanks for trusting Blade HQ for all your knife adventures (and birthday missions). Here’s to many more sharp surprises! 🔪💙
~Lisa