BirchboxReviews 260

Horrible. Twice in a week I've placed an order for an item listed on the birchbox shopping site as in stock. Twice my credit card has been charged. AFTER the fact I get the message that the item isn't in stock and shouldn't have been listed on the site?! Um my credit card was charged both times! Now I have a week long period to wait for a refund to be processed. When did it become legal to take people's money for out of stock items like this?!

I am furious. I have requested two times to cancel my subscription. They give you false directions on their web site... tell you to go to a certain category when that does not exist.
It is certainly very well priced. The products are average and nothing to get excited about.
I feel like I am in Birchbox prison! I have scheduled phone call... which they initially give you a choice of hours but when you fill it in... they email you and say they will call between 9-6 and calls are made in order of receiving. There is no way ot speak with a human being unless you do it this way. I would not recommend this because of their jpractices. Idea is great... producte are average... service is horrible.

I tried to love Birchbox; I gave them chance after chance after... wayyy too many chances. Shame on me, as someone with a Bachelor's Degree in advertising, I shouldn't have been so lenient on a subscription box that promises to tailor to each customer's "beauty profile". The beauty profile is there just to make customers think they're submitting the company information so that the boxes will be relevant to them. Too bad my "beauty profile" clearly stated I have medium skin and twice I received the same crappy 2-time use CC cream in light... Maybe. Just maybe this could be forgivable had my beauty profile said my skin was "light-medium", but it didn't... and my fiance with ivory skin (way way lighter than my medium-olive skin) was too dark for this CC cream I received [not one, but two!] too many times!
This isn't the only thing; I could go on and on about Birchbox but they're not worth my time after they would not let me submit a message (I guess it was too detailed) after cancelling my subscription.
Please take my (and the other subscribers') advice and do not get a Birchbox subscription!
For hair products, you're better off DIYing or ordering a good quality product off of Amazon (or if you have a place that supplies chemical-free products/foods near you) and for your skin products and makeup, find a Mark Kay consultant. Mary Kay has been around for over 50 years and my mom has been using the products for as long as I can remember. She's 67 now and barely looks like she's 50. FYI that's all I'm using now... I'm more than upset with Birchbox but I'm done with my rant... can't let Birchbox ruin my mood:-):-)

I signed up two months ago and was excited to join. Unfortunately my first box did not show up as promised. I spoke with customer service, whom by the way we're very nice, and they had the box rerouted and I did receive it. The second month was no better. I hadn't received my box and it was almost the end of the month. I tried the tracking info but it didn't work. Customer service said the last tracking they saw was the 5th of the month and didn't know where it was. They offered to refund my money and not charge me for the next month. I politely declined just because I didn't want to deal with another issue. Wish I had better luck with them.

I am so sad to see so many negative reviews, especially about customer service. I have nothing but excellent feedback about customer service. I reached out to them twice and have been helped immediately. They are so nice and quick to respond and both times have been issues/user error on my end. In one instance I forgot to put the promo code in for a free product and did not realize until I completed my order so I reached out to the discovery specialist and they sent me the free product right away. I also receive my BirchBox fairly consistently each month and have received great products. I believe part of their goal is to send you high end and new designer products that you may not have ever tried before. They introduce you to these products based off your personal profile. How could people be so upset about this?!

DO NOT GET BIRCH BOX! I got this for my wife. She has not received 2 of the 6 boxes owed to her. Cancellation is near impossible. If you wish to talk to anyone you must submit a request and hope they call you at a good moment. Boxes come at random times, no constancy. The "tayloring quiz" at the beginning meand nothing. My wife has received items that she specifically asked not to get. Get Ipsy or the Sephora monthly subscription... well worth it!

This is such a wonderful idea. I think $10/month is more than fair for 5 samples of products you will not find unless you were specifically looking for. I have given gifts to friends as well. My only issue - if you can even call it that - is that after you have rec'd several boxes, I wish you could be presented with several options and then get to choose what they ship. I bought several full size products of some of the samples I got. So I did not want to receive samples of the same variety - such as spray leave in conditioner.

I'm surprised to see the overall rating is less than 3 stars. I love this service and have gifted it several times. I cancelled it after a while just because I had purchased full size items of several of the samples I liked in my birchboxes. I still go to the site to re-purchase and for their videos. Some give tips on how to do your hair or the best eye creams, etc. I also love their point system. I actually got some things for free from using my points. I will probably jump on board again and will always keep in mind for gifts - for girls or guys.

So, I have had three encounters with bb discovery specialists. One time my sample arrived damaged, the second time I needed to return an ineffective product and the third time an item I ordered from the bb shop arrived damaged. Every single time the birchbox discovery specialists ( customer service reps) Responded quickly, professionally and resolved my issue. They replaced the damaged sample, refunded my money in exchange for the ineffective product and lastly, sent a replacement for the danaged full size product from the shop. They are such a great company and I am very grateful for the caliber of service they provide.

I get so excited every time I get my email that my box is coming. You get 4-5 samples of brand name products, one of which you can choose out of three or four choices, and you take a quiz to let them know the kind of stuff you're interested in sampling. These are great quality samples too! I always love at least 3-4 of the samples. The $10 comes out of your account on the 1st every month. I recommend this to so many people. I'm their free advertisment!

I honestly love birchbox! Sure, every once in awhile I will get a sample that I will not use but overall I have found many many products that I love. I would not have found these products otherwise. $10 is a reasonable amount for these sample sizes. I have been a customer for nearly a year now and have never had any problems. You can't expect them to read your mind on what products you want, so I do understand that occasionally I may get a product I didn't necessarily like. Also, they will send you some trendy things (i. E.) blue eyeliner, which is fine by me because I am always up for trying new make up trends at least once. I highly recommend Birchbox for anyone that wants to try new beauty brands. I get so excited when my box arrives!