BirchboxReviews 260

I've had 4 past boxes shipped without issue, except that I've always been a bit disappointed with the contents compared to my other two subscriptions. It's January 26th, payment was deducted from my account on the 3rd. I still haven't received the shipment tracking email I've received in the past. It took me two days to find contact information to make a complaint to the company. No one's replied. It's obvious to me that the company intentionality makes it difficult to contact them. I am going to file a complaint to the BBB and report fraud to my bank. On the other hand IPSY is a great subscription to have that is comparable, the company is reliable and I enjoy the products that they send me.

I was initially quite excited to order a Birchbox (January 2017) after seeing an ad for two boxes for the price of one on Facebook. I'm a student, so the £10 + £2.95 pricetag did throw me off a little at first, but I ordered another one anyway, figuring it couldn't hurt to just try it out. NEVER HAVE I BEEN SO WRONG.

It's been 11 days since I ordered my box. The initial confirmation of my order that I received told me to expect my box within 5-8 days. 7 days after this confirmation email, I got an email saying that my box had only just been dispatched from the warehouse (that takes a week to do?) and that I should expect it in another 8 days. This is ridiculous. It's a bloody box. Other brands, even stuff from overseas, manage to get their stuff to me within 3 days!

I have already unsubscribed and do not intend to renew my subscription, no matter how "amazing" the contents of my box may be (I have not received it yet so I cannot judge this). I don't even think I'm going to get my two boxes for the price of one, and from other reviews, I don't even think it's worth messaging customer service to ask for it.

DO NOT ORDER FROM BIRCHBOX, try other monthly box brands such as Glossybox and others.

Here is an email I sent to the company yesterday. Still waiting for a response!

~First off, I want to start out by saying that I chose to pay for a subscription with Birchbox because of the convenience and quality of products, which I have enjoyed for approximately 18 months. However, after the lack in customer service I recently experienced, I am very disappointed with your company and the absence of value for your customers.

My Decemeber 2016 box was missing two samples. Since this was an honest mistake, I reached out to customer service to resolve the issue. I received a response within 24 hours and was notified that I would be receiving a replacement box. To my surprise, my replacement box had only one sample, instead of two.

I reached out to customer service yet again, and requested that my January 2017 box be shipped for free because of the inconvenience. To my disdain, my January box was sent to my past address, however when I contacted the apartment complex they informed me that they do not have the package.

How is it possible that my November Box, December Box and Replacement Box were sent to my current address, but my Free January Box was conveniently sent to my past address?

After being a customer of Birchbox for a year and a half, I thought my time and money would be valued, but your actions have proven otherwise. I already canceled my account and I no longer care to put any more time and effort in receiving my January box, or any further boxes for that matter.

I hope you take my case into consideration when evaluating your customer service or the lack there of.

Hubby ordered my 1st box and subscription. Birchbox enclosed a list of goodies they put in the box. Except, not all the goodies on the list were in the box.

Web site makes is impossible to chat or contact anyone on missing products from their list. No way to say, Hey, thank you, can I get them all, we are after all paying for this experience.

If you try any research for questions of how to get missing products, they give you (paying customer) no ability to question missing products, unless it's under the "special extra order" with which their reply on a rote answer line is, the assumption of you not having the money available.

So, if you're missing a product listed on their cute little card that accompanies they box, know you've paid for what they WANT to send you.

HMCK

I updated my delivery address with Ipsy and Birchbox. Ipsy delivered to the right address while birchbox did not. I emailed birchbox letting them know that they charged me for a box that I didnt receive. They emailed me back stating that they were sending a new box and that I would receive an email when it was being shipped. A week later I email them again inquiring about the box because I never received an email about one being shipped and customer service had no idea what I was talking about and now no one is replying back.

RIP oFF

Last Christmas, I received a subscription to Birchbox as a gift. Ever since then, I almost dreaded seeing my box arrive in the mail. On more than 3 occasions, I have had boxes fail to be delivered to me at all. Not only that, but I also have had multiple samples be delivered completely ruined! Broken perfume vials, shattered eyeshadow singles and I had a box delivered with some kind of nasty goop covering the inside. Many of the samples are laughably small to boot, and their shipping tracker doesn't work like it should. However, all of the customer associates I have spoken to have been polite and punctual when replying to my complaint letters. I'm just so tired of sending them. I honestly can't wait until my subscription ends.

I was lured into signing up for birchbox monthly treat only to be left disappoinited annoyed and frustrsted. The offer for September 2016 was sign up and get 2 boxes. II did. They took my money and NEVER SENT my boxes. I have emailed and called consistantly. Their phone number is never answered no matter what time of day you try. That leaves your only method of dealing with issues via email. Once again a nightmare as takes at least 2 days to get a reaponse. Eventually i did get a reply asking me to confirm my address... which was obviously correct as by now they had taken payment for October and aent this box. I confirmed immediately. But with their poor customer service and communication skills they reply back a week later saying its too late to resolve. There are much better companies to use... i wouldnt put yourself into their box!
Wendy of Windsor

I ordered an add-on product to be shipped with my monthly box. My credit card was charged for the product and it never showed up. After multiple customer service requests, plus messaging the company on every social media platform I could find, I finally gave up on them and disputed the charge with my bank. My wonderful bank immediately reversed the charge for me and I have yet to receive any kind of resolution from Birchbox. Needless to say I cancelled my subscription. DO NOT trust this company with your credit card information.