BILLReviews 140

Bill.com has improved since I wrote my previous review in March. They have moved the account input back to the side. Now you can see the invoice while you enter account codes. Changing the approvers around actually was easier than I thought, but why can't AI remember to keep the changes? The "more actions" is still not visible on every page. I am now used to typing the some of the same data over and over, but grabbing the invoice number and dragging it over, rather than typing, makes things easier. Except, that AI feature is not consistently available. I will go to grab and drag, and it is not there.
The main frustration remaining is when there are multiple invoices in multiple emails. AI will load a stack, landing on let's say, page 7, but it loads the data from page 1. If you don't notice it will associate page 7 with page 1 and it all becomes very messy. I now have faith that they might just fix that.

Several of my clients use bill.com so i have to; it is the worst platform I have ever had the misfortune to use. Completely non-intuitive. I have to spend a lot of time entering invoice details; the interface seems to change regularly. Today was the last straw: I need to c. C. a few people and the system rejected them; there are no instructions for adding a c. C. I found instructions by googling ("add contact") but there is no button to add contact. This product deserves to be deep-sixed.

Account canceled without notice AFTER they charged me $69/month for the service. I provided all the KYC (Know Your Customer) documentation they requested during the free trial, which they approved. We are a small business and have been in business for four years. I have references, contracts, perfect credit score. We recently got two big contracts and immediately started invoicing about $20k per month. After 30 days of using the system, boarding my clients on the platform, generate invoices, and having them start paying, they CLOSED the account. No explanation. This is AFTER we had submitted all documents 30 days ago and the approved out account. They returned my held funds BACK to my customers. This is the middle of the COVID-19 crisis, and we have our hands full. We are now scrambling to cover payroll, re-generate invoices, and find a new billing platform. Horrible experience. Stay away. We are moving to Quickbooks billing ASAP.

Don't even bother. If a client suggests they pay you via this platform siting expedience and ease, instead, just request they send your check by pony express via Istanbul at some future date. You will def get your money faster. Worst payment platform I've ever used. Impossible to get to customer support. Very vague once you've set up your account. Platform shows you've been paid even though no money shows up in your bank account. Just awful. Seriously, payments take longer to clear on bill.com than if you got a third party check, written in crayon, drawn on an Afghanistan pawn shop and deposited it in your local bank.

Just got off of another frustrating chat with bill.com support. We've been with them for about 3 years now and I've never been impressed but they were cheap when we were getting started. We have held our nose and stuck with them so we don't have the disruption of changed over all our accounts to another service. When bringing on new clients we've had about a 40% success rate of getting the client set up cleanly for invoicing. This means that most of the time something goes wrong the customer gets something 'off' just a little bit and the account won't work. When you talk with support they absolutely refuse to help you figure out anything from the client side... i. e. 'Has the customer set up a properly linked account so we can invoice them'... 'I'm sorry I'm not permitted to disclose that information'. We currently have a handful of our customers just sending us live checks because of the frustration of getting their accounts set up with bill.com. The last think I would do at this point is jeopardize the client relationship by sending them to bill.com support to try and fix something that's not working... Easier to just have them mail us a check... it's 2019... and that's pretty lame.

They also seem to make internal software changes on a regular basis that will change/remove features in the user interface... like adding an attachment to an invoice. Then when you talk with support they don't know what you are talking about.

They also make you jump through a bunch of hoops just to get to the chat support... it's something like 11 clicks before you can 'talk' with a person on the matter.

Even though it's a pain we are going to have to migrate to another platform since we just cannot deal with this disfunction any more.

I have been in public accounting for 32 years, I tried to install this service for a client in Quickbooks, it was a total disaster. 80 hours of works, destroyed by 11 year relationship with my client because they treat you like a crook and a criminal. Provide false information, offer no instructions, misrepresent instructions, omit key instruction requirements, and then fail your integration. Then demand the client turn over their DL and all of their private confidential information, which is a total invasion of privacy, all because their service is so bad. I WOULD NOT USE THIS PRODUCT, THEY ARE SO AFRAID OF SECURITY THEY TREAT EVERYONE LIKE A CRIMINAL.

One of the very worst experiences I have encountered in my 32 years of public accounting. I would advise any accountant who wants to preserve their professional relationship with their client to avoid bill.com, or you will risk losing your client. This
Company is very poorly managed and customer support is terrible. They put my client
Through total hell. We dropped them, and to add insult, they kept billing us for their
Services, even after we cancelled it. How bad can it get. Very bad, it was a total hell
Experience.

Don't use this company at all. They approved us on an account we charged our first client 4800 dollars for a 2 day rental in a Lamborghini Huracan Bill dot com notified us that payment was cleared and would be made available shortly after. 4 Days after services were rendered they voided the payment and refunded the client leaving us to hold the bag. Client rented car and we don't have our money. Poor customer service they don't have a phone number so your forced to chat with them and none of them are ever able to provide you with any details