BILLReviews 140

Bill.com is a scam of a payments company for contract employees who are forced to use the system for invoicing. The bottom line is YOU WILL NOT GET PAID IN A TIMELY FASHION. From the time your invoice is "paid" by the client it will take a good week for you to get paid. You read that correctly. You can sign up for what bill.com calls "instant transfer" for which they'll take 1% of the payment amount, but beware that to bill.com the word instant still means several days. I would advise anyone reading this to recommend to your client that they not use bill.com to pay you. If they insist, I would strongly reconsider taking the job. You will be left disappointed every time you are trying to get paid and there is absolutely nothing you can do about it. If I could give them zero stars I would.

Recently we had a fraud case involving an international wire. We called and filed a support case. Got a response three days later. That was after i googled their phone number and was able to chat with a live support person. Even after he put through the case, after I already wrote them everyday for three dsys. When they finally got their Director of Customer service involved I got some traction on the case. By the the time they actually got involved the funds were already received by the receiving bank. Then they wrote a message saying the funds were received by their bank. We got super excited but that excitement was short lived. After they sent this message we contacted them to provide the evidence of receving the funds. Alas! They came back and said they made a mistake and they did not receive the funds. Finally they called and said that the receiving bank sent them a message saying the funds clearfed and hsve been withdrawn by the scammers. I even tried contacting their CFO through linkedin and got no help. We lost a significant amount of money. Customer Service was awful and their lack of responsibility for a false report is astonishing. Do not trust this company with your business. Use your own wire system and ACH through your local bsnks. You will be better off. I am going to find every platform available to discredfit this organization.

I am not their customer but the recipient of their payments.
One customer set it up correctly & am paid ok. Rather annoying but works.
This is about one other customer who used it to pay me. They misspelled our company name.
I tried for 10 minutes to fix the error. I failed.
Then I call Customer Service. Service? That is an unfunny joke.
40 minutes later I finally had the spelling corrected.
Their website apparently spilts into two) so once I am logged in, it is impossible to get to the other half.
If that is not exactly true, it is my best guess at how the site works. It is not straight forward & clear.

I don't understand why people just don't mail a check or use their Bank Bill Pay?
So fast & easy. & free.
I don't know but I presume Bill.com charges for their "service"?

I'd like to charge my customers to receive payments from Bill.com I won't as that is not customer friendly.

Swap a bank account and the all nightmare began a loop of sending documents to them to prove that steel being me, so I can claim the money that I work for and they hold it with just an excuse of verifying it was me.You have to deal with their stupid chat to get any respond from them because they just simple hide behind a chat and freeze your money. If you lucky and got a hold of them then the game begins after sending the documents that they required, you have to keep being on top of the situation because they never reach you back let it you know that they have what they ask for and they never tells you how long it will take for you to get the money into your account it feels like you begin for what is yours. From 3 documents send with the same address and name on it they disagree with one of them because it was old is a playing game just to hold your funds. Is our money not them they just hold your money as much as they can to make profit from it this should be completely illegal and companies like this should never exist in a rational world.

This is the WORST company! We are forced to use it as some of our clients pay us via Bill.com. You can NEVER reach ANYONE for assistance. They have a lot of buttons that say "Customer Support" and "Contact Us" but they are all useless. All it does it send you into a loop that eventually, after much time and hassle, dumps you back to the beginning. The website also says that they pay you by emailing you virtual credit cards...they DO NOT. Instead, I get a phone call from someone in a different time zone who wants to give me a credit card number verbally (HUGE change for a screw up by one of us). Good luck if you don't answer. They do NOT leave a voicemail so you just have to wait and hope they will call you again. I have learned that when I see the phone number, I need to drop everything to take it so I can get paid. Currently they called twice last week and I was not available either time. Now they have almost $10,000 of my money that they have already collected from their client (MY customer) and no longer call to try to pay it. I have no way to get a hold of them...been trying everything for days! WORST COMPANY EVER!

Antiquated and painfully difficult to get any help via customer service. Vendor set up account, I was unable to pay. Vendors money was wasted and til this day, after many chats with customer service, and closing my account, they still email me once or twice a day about the bill I was unable to pay. Even with my account closed. Tried many times to stop this, but they refuse to help, and continue to send messages to an account they closed. So many hours lost. Shocking how bad this experience was.

I have spent three days calling, holding, chatting to NO Avail! Starting with QuickBooks to "3rd party" bill.com, it has been a disaster and still no resolution why a vendor payment shows sent, but the vendor hasn't received it! I keep getting a preposterous run around with not being able to login to bill.com because I use it through QuickBooks. They don't care about the devastation the vendor is experiencing; I pray that bill.com and all who represent this company are truly Blessed with all they deserve.

After having limited customer support, I was hung up on at least twice. I have been requested to use this to send an invoice to get paid. One month later, I still have the turnaround.

First I gave my bank information, which wasn't enough because I had to verify myself by sending over m information via a ticket request (which asked for my latest bank statement, passport, etc), but no one has gotten back to me with the ticket. I'm not a "Karen" but this website is not user-friendly.

When they do call me via customer support, they call you in the middle of the work day...

Bill.com feels like it was made by certified public accountants for certified public accountants and for a run of the mill person who just wants to recieve a payment, well... good luck. I'm just a teacher who proctored an SSAT and very foolishly chose to "Get paid up to 7 days earlier with Bill.com!"

Under no circumstances accept payment through this website! My first attempt I signed up and the website, mysteriously locked me out saying I have to share my "Personal Network ID" with my "vendor" and will not let me into my account until I figure out what that means. Spoiler alert, the website doesn't offer any explanation that makes sense.

Second attempt, I set up a second account and got it to work by claiming that I apparently am a business and am the owner of me LLC? It got me into their site, but now I can't even cash my check because the code has "already been used." Except no it hasn't and I haven't been paid at all, because it locked me out of my account before I got to that step.

Absolutely the most convoluted, horrible, unintuitive and consumer unfriendly website I have ever tried and failed to navigate. Should have just asked for a check.

No proper communication to fix your problem when you have a problem. Multi different answers from different people when getting help. Horrible experience and still no answers on what or why.

I found Bill.com impossible to set up, and with limited customer support, and ultimately abandoned my attempt to use it.

I was using Bill.com for a single transaction with a single client. The excessive paperwork and administration required to set up the account was hard to believe, and there was very limited customer support. The account would be repeatedly deactivated and closed, without assistance, despite our requests. They were reasonably responsive and apologetic, but could never actually offer any assistance, and apologies don't actually help get the job done. Ultimately, we had little choice but to abandon our attempts to set up a Bill.com account.

Given my experience, I find it hard to believe that anyone can use Bill.com, but they do have a lot of customers, so I have to assume that my case simply fell into a crack.

Got tricked by paying just £1 too show my age for facebook competition next i got no verification or anything telling me they take £56 a month which they have done and under similar names and i have asked on many occasions too unscribe nothing just now they taken £23

This app is awful! I made a mistake when I entered my bank account and noticed it right away. I was supposed to get the money on friday but because of this I did not get it. It made no sense because the money had not even been sent by the payor yet! It is now Monday and almost 2pm and I still don't have the funds!
Total scam! Cannot get in touch with anyone and I know very well that they are just holding my funds and costing me money in the meantime. This is absolutely ridiculous and I will never use this again!

Terrible app. I do all my business on my Android phone, and every other company I deal with is just fine. Bill.com hides their customer service behind a chat function where their people disconnect before solving anything, then they send multiple emails telling you to visit their secure message center to see their customer service representative's response. Secure is right. The message center is so secure it can't be found. I've spent a half-hour already, logging in and clicking Support like I'm told, but I never see that message center.

Good luck to you if you need help from Bill.com.

If anyone owes you money and insists on paying you through bill.com, tell them to give you hard money, because you ain't getting $%it from bill.com. BILL.COM is the worst service I ever witnessed and I would not wish a service such as this on my worst enemy. This company owes me money and they sent me one penny as a deposit rather than what was owed.

I've been told for months that my rent relief check is in payment processing. I keep getting told that I'm waiting for them to cut the check and mail it. What is the hold up and how difficult can that be? Is not brain surgery. If it wasn't an urgent issue, I wouldn't have asked for help. Honestly, the State needs to do something about this because Bill.com doesn't seem able to handle this. I'm about ready to start raising hell at the top. It's like when BOA was put in charge of all the EDD funds. It was too much for them. I'm not going to continue to wait much longer, and by that, I mean, a day or 2 tops. We lost family to covid. We worked, and struggled and lost jobs. We've done all we can to survive just to get to the point where others are doing less than mediocre? I can't do this.

Their sofware is really hard to use. Has completely ambiguous "sync errors" that no one can figure out how to resolve. The money "pulled" is way in excess of the bills paid, and it's taken me over an hour just to realize I don't seem to have any way of resolving it. Great concept. Horrible execution.