BILLReviews 140

Another customer they stole from and closed the account. I can't believe they were allowed to exist so long.

My Name is Jefferson Herrera. I am the owner of M&A deals advisory LLC. I started using Bill.com since I needed a payment procesing platform. At the begining I got paid the next business day after I charged my customers, which was great. However, I have more than one week waiting for paymets that had not arrived yet, they schedule the payments for a date, the problem is that they don't send the money in that date and the reschedule the payment 5 days ahead, over and over again, my business needs to pay payroll, regular expenses, now I am short on cash because of bill.com problem. I have opened 5 tickets so far and nobody has been able to explain me what's going on?

Awful experience, they locked me out of my account and kept my money without giving me any way to have my funds back. Scammers

This company is the worst company ever. Keep deleting my account and not telling me why.whenever i call customer care they tell me everything looks good but then they delete my account. Do not business with them. Their communication is wack af.

Beware of Bill.com if you have Invoice2go account beware they acquired invoice2go for 625 million if you use there merchant services and you have a charge back they will lock you out of your invoice 2 go account and hold you hostage from you customers on there platform fo more personal information so they can screw you they give you a deadline to give them the information there trying to force out of you and they will close your account before the dead line therefore they not acting on a honest bases there not a strait shooters so drop your invoice2go account and use your major banking invoice its safer dont say i didnt tell you so I been with invoice2go over 15 years and since bill.com acquired them the canceled my account in one month stay away

I am writing this review after a truly harrowing experience with Bill.com, a website that claims to provide reliable bill payment and payment processing services.

I used their service for a $20,000 payment from a client, who processed the payment using their credit card. Bill.com assured me that the money had been deposited into my account. However, upon checking, the funds were nowhere to be found. Yet, the amount was clearly debited from my client's account. This led to a painstaking two-week effort to trace the missing money, during which I made over 45 calls and interacted with nearly 50 different agents from various countries like the Philippines, India, and Canada. Despite the numerous interactions, the issue remained unresolved.

The ordeal took a toll on my business relationship with the client, causing unnecessary strain and mistrust. Moreover, the post-onboarding experience with Bill.com was nothing short of a nightmare. After the initial sign-up, I was inundated with emails from an "onboarding specialist" named Peighton. However, when I reached out about the deposit issue, she went radio silent, refusing to answer any of my follow-up emails.

As a last resort, I now find myself in the unfortunate position of having to seek legal counsel to retrieve the missing funds. This is an experience and expense that no business or individual should have to go through.

In my years of doing business, I've never encountered such a dire situation with any payment processing service. It's crucial to me that I warn other potential users of the risks associated with Bill.com. Their lack of accountability, poor customer service, and questionable handling of large sums of money are massive red flags. I strongly advise against using their services. Protect your business reputation and funds; look for a more reliable and transparent alternative.

Do not allow your customers to use this company. They ask for a lot of information about your company claiming that they need it for government purposes and they do not. They hang on to the money for several days unless you pay their ransom to get it right away.

They do not offer any customer service help whatsoever, and there is no phone number to call, you can e mail and request a phone call, but you will not receive one, you can fill out a form for a change and update your phone number, with a copy of your driver's license to prove its you, but the phone number will not be changed or corrected? I did all 3 of these steps multiple times, and nothing has been done? My phone number was not corrected, and I never received any phone calls.

I really don't encourage doing business with a company that sends out unsolicited email that does not have a highlighted "UNSUBSCRIBE" link and that makes you type in your email address to unsubscribe. A business that is so discourteous does not deserve further patronage.

I tried to change my phone number, and it refused asking me to get 4 documents from my boss, and 2 bank statements, just to change my number? Get the heck out of here

After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, Bill deposited $16,645.20 (97% of the invoice amount) into my account.

However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, Bill chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.

Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using Bill's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company. Loan Agreement: https://app02.us.bill.com/FinContractServlet?id=fcf02IVXSDLMLUPBSbg7

They allow anyone to create an account using someone else's and then do not care anything about it. The CEO is a scammer.

These guys are pathetic and I will NEVER use them again. I received an email on 7/28/23 saying I had a payment coming from a client. The email gave me a link to click to process the payment electronically, but I could never get that to work correctly. The email also said that if I didn't respond that I would receive a check in the mail within 7-10 days. On 8/11/23 I called them to check the status and they had no record of it, even though they had sent me the email! Their solution was for me to call my client and work it out with them, even though bill.com are the ones who accepted the money from my client and then never sent it to me. I wish I could give them zero stars! NEVER, EVER AGAIN!

Terrible, bill.com literally stole my money. It Has completely disappeared and now I just got screwed out of my almost $3000 that is completely unaccounted for. They were supposed to get back to me but its been days. They have no idea where it went, yah right their shady CEO has it or one of their shady business managers do. I just wanted to have a simple transfer of my funds into my bank account and now I am completely screwed and have no more for my rent this month. Just a disaster. Never us bill.com. Complete crooks.

No log in for new account. Bill.com stored a phone number from 1997 for verification. Live Agents refuse to update my information. Agents don't respond back. I've sent ID and current active phone number with zero updates or feedback. The company only has outdated information on the account in my name. This company is unresponsive. I would not recommend them. They are unreliable.

A vendor I accept payments from forced me to use this trash website. How they setup the invoices and payments isn't intuitive and very confusing. Because is hte confusion I do not want direct deposit of the funds as I will have no idea what it applies to. Therefore, I opt for checks, except this antiquated crap company will not allow you to input a PO BOX as your mailing address. INSANE.

I have logged into the app numerous times and clicked on support. I get the same failed message. I logged in via computer and sat on chat 6 different times and was unable to talk to a live person. I received an email saying sorry I missed you on chat, can I help here. I stated my concern and question and asked for a call back. I received an automated message with a case number and assured a call back as soon as possible. I have never gotten it. I did the same thing again and again received another case number and still no call. I have replied numerous times to the automated message asking for a live person to contact me. It has been over 3 weeks now and have not gotten a reply or email. Logged onto app today and clicked on support and still the same thing. My invoices to get paid are still sitting there snd the company I invoiced said it was bill.com. I will never do work for a company again that uses them. They have zero customer service and are piss poor! I wish I could give them a negative rating

You are only able to get support through a chat, and the person on the chat is overseas, and since English not being their native language, it is incredibly hard to get them to understand my questions.

So basically they have completely outsourced their support.

The usability of the site is very poor. Whoever designed it does not understand UI development. I have been using it for a couple of years now, but I am currently looking for alternatives. Bill is expensive, clunky, and has really no support.