BILLReviews 140

I was paid by a company through Bill.com. I called the company to get a breakdown of the payment for allocation and they told me I had to get my invoice from Bill.com. Apparently in order to get an invoice I need to create a bill.com account. In order to create a bill.com account you have no choice but to provide your bank account information and agree to electronic payments. WE DO NOT WANT ELECTRONIC PAYMENTS, we just want our invoice. Turns out you can't even get any support or ask your own questions without creating an account first. Crazy. Everything about this company screams SCAM! If I could leave zero stars, I would.

I'm a contractor and someone who owes me money asked me to set up a bill.com account so they could pay me through it.

I set up most of my account, but when I put in my bank info and click Continue, I get taken to a page that says:
---------------------------------------
Uh oh, something went wrong
We couldn't verify the bank account you entered--give it another try, or contact Customer Support. Company Owner age is less than 18
---------------------------------------
It's interesting there are two messages there: one is they couldn't verify the bank info, the other is they think I"m too young.

Which is it?

I got on a chat with tech support, and the person told me to put a screenshot in the chat window, so I did. The support person said they couldn't see my screenshot, even though it showed up for me in the chat window, right where I put it.

Also, I tried to use the calendar on their page, and typed in my birthday again, with a four-digit year. When I tabbed out of the form, it reduced the year to a two-digit year. When I clicked the calendar icon to the right of the text form, it came up in 2059. And it only allows going back or forward a month at a time. I couldn't imagine clicking 100s and 100s of times, so I gave up.

Support didn't know what was going on. Several times I got asked to wait while research was being done, and nothing the support rep came back with helped. The rep had no idea why the calendar wasn't working as expected.

How can a company have a business that deals with people money and not have phone support, ya know a few companies started doing this and they all started jumping on like monkeys. Its $#*!ing ridiculous. I have a payment pending ive been working on through the state with for two months and about to be evicted my money better be in my account Friday, this is frustration just trying to get an answer from someone, you can't even type your own questions in their support box. I cant believe a company would set this up I really cant believe it.

I consistently have issues with getting my money from them. I was getting paid every Wed., then it was every Friday at midnight so I had to wait for my money on the following week, or get instant deposit and have $10.00 subtracted. Now I am still waiting on getting paid by them, and it is almost a week and a half late, I understand the lag time, but after reaching out to them, I still haven't heard back, and still don't have my money. I am asking my employer to look into other services because this is ridiculous. We are talking about large amounts of money they are holding onto.

Nothing works properly. Every session requires signing in repeatedly, each time waiting for a phone call with a code. I was hoping being forced to receive payment by bill.com would simplify things. Instead it has made getting paid even more difficult than before.

Also, the contract I signed with my client says I am to be paid within 14 days of receiving an invoice. TBH that often didn't work, but now I see bill.com has this client listed as "Net 30" and I apparently am not even allowed to change it. So now it automatically takes over a month to get paid.

DON'T USE THIS SITE. It has the worst customer service I've ever dealt with. They have been "reviewing" my account to confirm my bank account for THREE WEEKS, so now I have so many backed up bills that are considered late. They don't have a customer support phone number, and their email response is painfully slow. Save yourself and your customers, choose a different site.

I see so many bad reviews, but it looks like most of them are using Bill.com to invoice their customers. We only use it to pay our bills, and we have mostly loved the service. We've cut down the number of bills we receive on paper to just a couple each month, and the rest go directly into the Bill.com inbox. Attaching documentation is pretty straightforward, though I do wish they would make it easier to attach multiple documents from the same email - that should be seamless, but it's clunky. We love that we don't really have to think about whether our vendor is signed up with Bill.com or not. If they are, they get a direct deposit, if they're not they get a check. It's all the same on our end. It syncs well with QuickBooks Desktop, something which pretty much no other company has ever managed.

A few complaints: the import feature for long bills is persnickity - though most import features are, and this one is miles ahead of QuickBooks itself. It takes much longer than it should for people to actually get paid. Why does it take 5 days from "Pay" to "Epayment Received"? Paying faster is one of the reasons we switched and that hasn't really happened. And then there were a couple of mysterious duplicate bills that we can only track to their appearance on Bill.com. I'm not saying that Bill.com randomly duplicates old bills but... an extensive search provided no other explanation.

We have spent a week to setup bill.com to get paid from customer. We are international company and bill.com says that it's possible for their customer to pay to international vendors. However the process is completely crazy and has dozens of bugs on the way. If you created wrong account, you can't remove it. But it you have an accout, customer can't invite you. If you write to customer with request to remove account, they say that did this however after a couple of days you still is able to sign in and as a result customer still can't invite you. If he has invited you when you pass by invitation link you get to the blank page with 403 Permission denied error without zero explanations why. And so on. It's absolutely amazing that so $#*!ty service still exist in 2021.

The plus side for bill.com is the electronic invoice approvals and the ability to view them later. We sync with QB, and are finding random changes to previous months tied back to bill.com. We are using one Depart or GL in bill.com and it changes coming into QB. No reason - all valid Dept and GL codes.
Bill pay - UGH - they change vendors over to Virtual Direct (cc payments), but if a vendor gives you back a credit against the card, it is MIA. I have been trying for almost a month to get back $70. I have checks that never make it to vendors (don't blame COVID). We will be switching out of bill.com soon.

I was invited to receive a payment through bill.com worse decision I ever made this company has been holding my payment for over 25 days due to they want me to send in multiple documentation that I don't feel comfortable with sending them about I really believe the are a scam company I tried everything they stole my payment

I wanted/needed to reset my password. The site sends me in a loop of entering my email and sending me a reply to reset. The chat function is not a chat function populated by human beings - more like an automated FAQ recommending that I "log in" - can't do that bc my account is locked and I'm in the reset loop. No 800 #. No real person to even get back to me. It's a little frustrating. Maybe my browser settings are off or something, but if the solution to my issue is easy, then it should be more readily apparent or easy enough for a human being to answer. Thanks.

For a business that is dealing with your money and bank accounts you should be able to reach a live person. They have taken money from our account to pay vendors but the vendors haven't received the funds for months and I am getting the run around from bill.com. Getting someone on the phone is nearly impossible it has been a week dealing with customer service and they finally send me a link to request a phone call... will take days before they have an open time for a phone call. They take thousands from out bank account and have no accountability? Something seems really off here. I have recommended to my client to leave this company and will reccomend any business to leave them. There is so much better out there.

I have used this application for my business several years running. I put up with the lack of customer support because they were at least consistent... until now. Their processing time went from a couple of days to a couple of weeks without explanation despite my relentless attempts through their infuriating "custom support". If someone from bill.com is reading this it is your last opportunity to keep me as a customer. I NEED YOU TO CALL ME. Ticket ID *******. My phone number is in there. I know you have a phone...

I've had nothing but issues and their support is awful.

How are you a company which handles billing and has no phone support? Only messaging which takes days to reply?

Don't use if you're a sole proprietor. They froze my account until I could provide a business license and EIN which I don't need to have in my state

I wouldn't wish this miserable company on my worst competitor

I do billing for groups with multiple therapists and clients, and when we receive invites from bill.com for client payments, I refuse them. Send a check or give a credit card for payment, bill.com just adds one more layer of complication, and with their poor customer service, why bother? Also, one of my clients insists on paying me through this app. It delays payment, and tracking my invoices on the site is a real pain. I hate this app, from all perspectives.

I use the web version to send invoices to my US clients. As an international freelancer residing in Europe, I am unable to use my phone number for MFA. Every other platform I have used is fine with sending sms codes to a mobile number in Europe. This one isn't.
This problem exists for more than 4 years. Support at Zendesk is powerless and keeps sending me to the FAQ page. I feel for them, since they are not the ones in charge and can barely do anything apparently.
I've received much better support from smaller companies. Disappointed at the attitude and direction of ignorance the service seems to have adopted. Fix your technical issues or the competition will simply replace you.

We had several clients using bill.com and I loved that I could see their payment and what invoice they were paying. So I got the brilliant idea to add bill.com. What they do not tell you is that once you have an account the only way you will know who paid you and what they paid is the email they send when they pay. You have to go and manually put the payment into Quickbooks it will not integrate any payments.
They charged my $114 twice when it should have been $49. Then they replied their decision to my now defunct account. Then they wrote back they had not heard from me. There is no way to send an email unless you are in the bill.com site and last time I opened it to reply and insure my account was closed as of August they charged me for Sept for the days I used arguing with them about my bill.com invoice. They are impossible to deal with.

It is my second review regarding dealing with bill.com. Even though the service they provide facilitates a lot of procedures internally, the lack of support from their customer service makes me distrust this platform. I sometimes find myself lost in making transactions with Bill.com, which means, dollar mistakes in case I am wrong. On this cases, you need support but you won't get it. So I prefer to go back to pay with checks, and manage everything trough the bank and this defeat the purpose of Bill.com.