BikeinnReviews 276

Waiting on a part for my bike for over two weeks now. Need to get back on my bike. Tracking for this package is horrible. Will be on the list of companies not to order from again.

I ordered $111.75 worth of Shimano brake pads that never arrived at my Denver area home. The US Postal service says the pads were delivered. They simply were not. It may be the fault of the USPS, but as I had not purchased any insurance for the overseas product (who does?), USPS was not going to provide a refund. But BikeInn does not offer any sympathy, as one can never talk to a human. An automated email response is all you'll ever get. And it is never sufficient in answering your questions. BikeInn's customer service is as bad as it gets.

I purchased the Elite Arion Digital Smart B+ roller for $380 which should have been the first red flag since they go for $650+ new. When I received the rollers I could already tell something was off since the box looked extremely worn and old.The item was missing the two additional plug adapters that should be included to use it in the US and Australia so I had to purchase an adapter from amazon and had to a wait a week for that to arrive.

Once plugged in the rollers made a loud buzzing noise twice and then stopped and then could not be connected to via ant+ or Bluetooth. At this point I could see they sent me a defective unit and a clearly used unit. As you can see from the pictures there was gunk around all the stickers and the unit just looked worn.

HERE IS THE BEST PART!
I selected the option to do a full refund. They sent me a link for a return label with prepaid shipping which all worked fine. I sent the item back to Spain from the US. As if today this is what they are telling me, "Dear customer, we have already checked your returned item and it has been sent to the manufacturer in order to verify if the defect is covered by their warranty policy. Please bear in mind that if the manufacturer rejects warranty, you will be charged for the costs incurred (transport, service and / or repair charges)."
This was by no means ever discussed and I never asked for the item to be sent back to me. I already know they are going to try to charge me more money regardless if they send the item back or not. DO NOT PURCHASE FROM BIKEINN OR ANY OF THE INN SITES AT ALL. COMPLETE SCAM.

UPDATE 1-9-20: Bikeinn has not responded to me for 18 days of me following up almost daily for a refund. Luckily I was able to do a charge back through my bank and got all my money back today. Again DO NOT BUY FROM BIKEINN!

I placed order 07.12.2019. I asked them when will you ship my order.

Answer;

Unfortunately your order ******* has not been shipped yet because the following item is currently not available any more:
Shimano RC5 Blue EU 43

We are extremely sorry for any inconveniences caused.

Due to the particular situation, we can propose you two options:
- Remove and refund the product/s not available and send the rest of your order (in case you have more than one product in your order)
- Replace the unavailable product with an alternative one

Then i refused their offers and they send me message which added above,

Although we were expecting your ordered item to be delivered to us sooner, it is taking longer than expected for it to reach our warehouse.

Following their latest information, the Shimano RC5 Blue EU 43 will reach our warehouse around 12/12/2019.

If this is too late for you, please log into My Account in order to replace or delete the item of your order.

And today they send me this message;

Our most sincere apologies for the delay issues.

Unfortunately the following product has not reached our main warehouse yet, although we had the information that it should have arrived already:
Shimano RC5 Blue EU 43

If you do not tell us otherwise we will keep waiting for the product to arrive along the next few working days.

If you cannot wait, please log into My account in order to delete or replace the item from your order

İ dont know what i am going to do, they just know to say "cancel your order"...

WARNING: Placing products to be "in stock", but can't deliver them. No notice or any kind of information of delayed products and the worst costumer service ever! From order to delivery it took 3 weeks instead the promised 1 week.
Waiting in chats for ages until you get through and I didn't even get the money back for the not delivered products they didn't have in stock even they were "ready to ship"!

Pay the few bugs more and buy local!

I bought a GPS for use in Australia from a website that had an Australian flag on the top and the unit was advertised in Australian Dollars. I was thus surprised to find the unit came from Spain and had Western European maps and no Australian Maps. Thus the unit is not suitable for use in Australia unless you pay, almost the cost of the unit itself, to buy the Australian maps. When I complained the company advised it said in the fine print the unit would have European maps, and thus not suitable for use in Australia!

Be aware this company trades under numerous names, like TradeInn, RunnInn, BikeInn, DiveInn, DressInn etc.

DANGER DANGER DANGER DANGER DANGER ---THIS OUTFIT IS A TOTAL FRAUD AND SCAMTHEY DO NOT HAVE ANY PRODUCTS IN STOCK WHATSOEVERIF YOU PLACE AN ORDER AND PAY THEY FLOAT YOUR MONEY AND IT WILL TAKE MONTHS TO GET IT BACK IF EVER.IN THE MEANTIME THEY TRY AND BUY THE PRODUCT FROM LEGITIMATE SUPPLIERS AT A LOWER PRICE. IF THEY CANNOT GET IT AT A LOWER PRICE THEY WILL DELAY AND DELAY AND DELAY UNTIL YOU DEMAND YOUR MONEY BACK.DO NOT BUT FROM THESE CRIMINALS.

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Be very careful on choosing a bike transport bag from BikeInn.com
We chose a bag and watched the associated video very carefully, we ordered 2 such bags and received much lower scale bags from BikeInn.com. When we complained, they responded that the video is a generic video demonstrating another bag version 3.0 which is very hard to find on their web site and cost pc 5 ½ times the price of the bag listed which we purchased. We demanded a return authorization, they gave us an RMA as long as we paid the transportation charges going back to them. After we escalated the issue, BikeInn.com (TradeInn Retail Services) accepted we ship the return at their transportation costs. BikeInn.com then reimbursed the cost of the bags only. We were left with the cost of the original transportation charge of $75.46 CND and the additional Canadian duties of $27.25 CND paid which BikeInn.com refused to credit back. That represents 19% of the transaction's cost. Different countries might have different Customer Protection laws, but I can tell you that in Quebec, Canada, if you represent products in the same manner as you site does, the company would be contravening effective laws. To ensure that I was not the one misreading their web site for the product we viewed and purchased and their associated video, I showed their web site versus the products we received to 8 Quebec enthusiastic bikers. All 100% of them agreed that the video is misrepresenting the products BikeInn.com shipped. Peter