BigLots!Reviews 185

The customer service is horrible. I didn't receive my package since April 16 but the delivery confirmation says it was delivered but it wasn't. I called several times to complain but every time I call I get disconnected. When I finally spoke to someone she said she would send a replacement but I'm still waiting on my replacement item. Biglots has terrible customer service. I will never order from them online again. #unhappycustomer

Bought a bedframe And memory foam mattress, The bedframe is stylish and great Sturdy quality, The memory foam mattress was a bit pricey but cheaper than others, it is awesome Super comfy, I see a lot of bad reviews on the furniture but to be honest the wood furniture from big lots It's low-quality that's why it's so cheap and you can see it for yourself at the store you just Gotta be the judge of what you buy by examining it, do you want good quality furniture you would have to pay thousands of dollars at a furniture store that will solve your problem, Need furniture for a few years then big lots your store just don't expect it to last more than five years on every day use.

Hello, I have tried multiple times to do a pick up order today with no success. The first problem I encountered were many items were showing as in stock but not adding to my cart. I spoke in a chat with Gladdy who told me to send the sku #'s which I did. She told me those items were not in stock at my store and were not showing as in stock. I told her I had screen shots, she then told me to call my store for assistance. I called my store and spoke to the manager who told me that if items showed as in stock and you can't add them it means that someone in the store has the last available item of that product in their cart? I then found some items available and tried to complete my order. I had everything selected for pick up, and after giving my name and address it would not let me go to phase 2 and give my payment, it said in red no shipping selected. I then talked to Gladdy on chat again who told me to call a phone number, which I did and spoke to Norman who was able to get me to phase 2 and I was able to give my card number, but it would then not let me go to phase 3 and complete my order, so I was unable to order any items after 3 hours of trying.
Norman told me he was sorry he could not get my order to go through and suggested trying 2 hours later, which I did and the order went through! Now I am getting emails saying my ordered items are no longer in stock! OMG! I am adding pics of in stock said items it would not let me add. You will see the first screenshot of my canceled items (which I did not request, they just cancelled them). Next are shots of items that show as in stock but you cannot add to cart at my store in Eau Claire Wi, *******. I spent so much time trying to do this pick up order because they offer you a 15% discount for your first pick up order, which is an amazing deal if you can actually order anything. Whats sad is the items are still showing as in stock at my store, you can see the proof by going to biglots website and typing in the zipcode ******* and try adding the items pictured to your cart. What a hoax!

Ordered a daybed with trundle. They charged my credit card right away. After 3 weeks of not hearing anything, I called to check the status of the order. First phone call (on hold for over an hour while they transferred me to multiple people) they tell me the bed was already delivered. Ummm, no, I'm pretty sure I would've noticed if that had occurred. They assure me they will get to the bottom of it and will definitely and easily resolve the problem and get in touch with me. Almost a week later I still haven't heard anything. Call them again and they tell me the same thing they told me in first call. Yeah, right. Still nothing. Called them a third time and learn the bed was "lost in transit" and they have no available stock to replace it. WTF! How do you lose a bed in transit? They dropped the ball... I don't believe they ever even shipped it. Will NOT order from them again. If I could give less review stars I would.

I bought a couch 8 months ago and within that time the cheaply made middle wood support snapped when I sat down normally. I had kept the receipt so I called and explained it broke and asked what the options were. I was jumbled around to different people at different stores. First I was seeing if I could get a replacement but they no longer sell this couch. Then they said they had the replacement piece and it would cost $75 and I would have the rest of the purchase refunded. I asked how it would be refunded and got a mixture of answers. One person, Greg (assistant manager), who continuously interrupted me when I was trying to clarify things had at first said it would go back on the cards I had originally used. The next time I spoke with this gentleman was to see if I could simply get the refund without the replacement because I would rather just fix it myself. He then told me the store had taken 7 hits already with people having the same issue of bad furniture and that doing a refund would affect bonuses and paychecks so he said we would have to go back to the original store. I finally went back to the original store and found out that even though this couch support had knots all throughout it and broke within a year I could only return it and get store credit. This place is nowhere near ideal for furniture. It's all stapled together and the wood used looks like scrap wood where that tried gluing the knots in it. Please do not waste your money like I did.

02/26/2021 - Still getting the runaround from Big Lots and Ryder Last Mile. I cannot get anyone to call me and communicate. I emailed Ryder Last Mile and left them (2) voice mails.
As for Big Lots: I am getting the run around from them as well. I keep getting transferred to Customer Care, Claims, Escalations, Support Center, Omni, Tier 2, Supervisor Line and I can N O T get ANYONE ON the phone to HELP ME!

02/23/2021 - Purchased a sectional online through Big Lots. Ryder Last Mile tried to deliver. Could not get it upstairs and ended up causing extensive damage to our home (walls, ceiling, railings, doors, door trim and hardwood floor). Reported immediately. Big Lots asked for pics (sent 40). Big Lots pushed us off to Ryder. Called Ryder and they will NOT return phone calls. Called Big Lots Customer Care and they transferred me to their Claim Department. I left v/m and emailed the 40 pics to them. They will not call me or email me back. Emailed Big Lots again - no response. Called Big Lots Customer Care and they transferred me to the Support Center where I am on hold now of 25 minutes and counting. NOTHING is getting done. Spoke with Terry at Customer Care/Big Lots and he said "someone" will call me when they have information... so unprofessional and unacceptable.

Excellent items at amazing prices. Saving $ is priority at this season more that ever. Very pleased with shopping at Big lots. Very clean and organized at my location. Staff very friendly and helpful. With keeping aware of covid situation. Everyone wear mask and they have sanitary area. 100% recommended this location store. Savings is our priority for sure! And keeping healthy and safe. Sending always positive energy all around. Kisses and hugs king size muuuah

8570 BLUE DIAMOND RD LAS VEGAS NV. THIS GUY AT THIS LOCATION NAME MIKE SUPPOSED TO BE THE MANAGER. MESSED UP MY ENTIRE ORDER. HE SENT MY ORDER TO CALIFORNIA. I HAD TO CALL CORPORATE OFFICE OVER 10 TIMES, I TALKED TO A COUPLE WHICH WAS REALLY NICE BUT NOT THAT HELPFUL. WHICH I HAD TO ORDER THE SAME FURNITURE FROM A DIFFERENT LOCATION PAY MORE LIKE $300 MORE. WHICH THE OTHER FURNITURE WAS CANCEL WHICH THEY KEPT PARTIAL OF THE MONEY. GOING THROUGH HELL TRYING TO GET MY MONEY BACK. CLAIM # *******- ******* NOW I WAS SENT BACK TO MIKE THAT ASSURE ME IF I DIDN'T STEAL THE FURNITURE HE WILL REFUND ME MY MONEY. SO HE MADE A CALL TO MAKE SURE THE FURNITURE WAS THERE. WHILE I WAIT LOOKING AT HIM MAKE PHONE CALL. NOW THIS IS FULL-BLOWN RACIST. I'M NOT DONE THIS NEED TO STOP AND LET'S START WITH BIG LOTs. I GIVE THEM (0) WHY SHOP HERE IF THEY ARE ALLOWING PEOPLE LIKE THIS TO WORK FOR THEM. I TOLD EACH REP, I SPOKEN WITH I JUST HAD A BRAIN ANEURYSM. WHICH I BEEN ON THE PHONE DAYS AND HOURS TRYING TO FIX THIS

The gentleman that sold us our couch said the warranty would cover any rips or stains. We asked, "if our dogs ate our couch, would they cover it?" We were just being silly, of course, but the guy said "yes!" So, we got the warranty. Then I came in one day and there were 2 rips in my couch. It was either the kids or the dogs, I didn't know. When I went to collect on my warranty the guy told me it wasn't covered. I'm extremely pissed. I will not be shopping at big lots again.

I purchased a $500 couch for the youth room at my church. I decided to purchase the coverage plan for $54.99 since the kids would probably give it some tough use. Big Lots is not the problem; it's the warranty company. It's been a nightmare trying to get it "registered!" It said you could do it online... nope, gave me an error message every time. Calling *******770 got me no where also! Big Lots customer service sent me to Warrentech and I've conversed through email. They keep telling me that the pictures of the receipts I'm sending them are incorrect. My advice on buying cheap furniture is to skip that coverage plan if you want to save yourself a lot of frustration!

I am pissed. I purchased a sectional and a recliner and spent a pretty penny. I also purchased a warranty. I have a rip at the bottom of my couch. I knew something was up because I tried to register my warranty and could not on line. I called the number for the warranty and could not get a hold of anyone. Therefore, I called the store that I bought the furniture from only to be told to call customer service. When I contacted customer service I was on the phone for 1 hour. The customer service rep told me that my claim would not go through because the rip in my couch wasn't an accident. The seams are even coming apart. NEVER AGAIN will I buy furniture from Big Lots!

I go to Big Lots mainly for throw or area rugs because of the lower prices but have found that the quality has really gone down. Rugs shred at seams after a first wash or become snagged by vacuuming making them worthless. I have discovered that some products they carry are overpriced and can be found at the dollar tree right next door for one dollar versus their price. Their garden decor while cute is also not discounted and carried at Walmart for 3 dollars or more cheaper.
During this Covid 19 crisis no items needed have been stocked or even on the shelves even though they claim they have everything you need making it a wasted trip going there. The only discount I see are clearance items which are really not marked down much and the sheet sets are of a bad quality and become so wrinkled and dull after the first wash.The 5 dollars off 15 is great if you can actually get them to work which half the time Big Lots has a bad internet connect and won't populate at the register. Also their website crashes and checkout is impossible. After Christmas sale for example would not let you check out your items and continued to do this for weeks. I lost 3 coupons to use as well and when I contacted them about this I received the response that their system was overloaded and should be corrected shortly. I was never resent my coupons. I have stopped shopping there due to not receiving my coupons, inferior products, lack of products and overpriced items. The only plus they offer is very nice cashiers and they allow my dog to shop with me which is why I started shopping there to begin with.

I purchased some items online that were "in-stock" only to have the order canceled because the items were unavailable. Okay it happens but this has happened with 2 of 2 on line orders. I used a VISA gift card for the second order that was cancelled and never received a credit back even after emailing customer service. I finally called and was given a case # and was instructed to go to the store for my refund. The manager made excuses and was pretty much trying to blame me (the customer) for the problem. The manager put me on the phone with customer service; after a 20 minute wait I left with no refund. I'm sure after complaining to a state agency I will eventually get the refund. In-the-meantime, I will NEVER shop at Big Lot again. I would rather spend a few pennies more and go to a store where they actually service their customers, don't make excuses (or blame their customers) and get the job done without putting the onus on their customer.

Hello, I bought some furniture at BIG LOTS about two years ago and I bought the extended warranty since, according to the seller, it covered any damage, and the warranty expires in 2021. So last week, my chaise sofa material was ripped and I called to use my guarantee and I got denied the claim because according to the "TECHNICIANS" the material was not ripped but the seam was separated. I am a seamstress and i KNOW the difference between a separated seam and a ripped material. I specifically pointed it out in the picture but still got denied. Even though on the warranty contract, it says that it covers any type of ripped material. So, I would HIGHLY advise you NOT TO BUY from BIG LOTS for any type of furniture or WASTE YOUR MONEY on the supposed "Extended Guarantees" because they are SCAMMERS! Because in order to get you to buy from them they would offer 'the skies and the stars' BUT It's a complete SCAM!

Bought a recliner and the $400 warranty. Not even 2 yrs later and it's wobbled, the foot rest is messed up, and a number of other problems. I called about getting a replacement and they send someone out. It took a couple of weeks with multiple calls to finally get someone out here. All he did was drill one place and then told us just to start sitting on the opposite side. He also told us the foot rest supposed to be lopsided and messed up. Plus, he talked about my special needs son and asked personal questions. Very unprofessional. I will NEVER use big lots again! Why even have warranties? Now I'm going to have to buy another recliner