BiggerBooksReviews 637

Ebook download very quickly, and the price is nice

I found a title I've been looking for. Put in an order. A few days later I received an email saying the shipment was delayed due to them not having the book in stock...A few days later I submitted an email asking for an update. I have yet to receive a response. A few days after that I got an email asking me to rate my order and experience. I'm upset because if Bigger Books didn't have the book I wanted they shouldn't have advertised they did. They need to either return my money or send me my order.

Super easy to find the book I needed. There was several purchase options and I was easily able to get the one that suited me best.

Placed order on 08/17, received email that book did not ship from warehouse in time, sent status request through online submission form and still no response from anyone and its been more than 24-48hrs.

I can't tell if you have item in stock before ordering.

Awesome awesome books books awesome books awesome books

After offering the book for sale, my order was eventually cancelled because you actually didn't have the book available. Really goofed up my plans.

Very positive experience, would order from BiggerBooks again.

It is always a smooth transaction. Always offering quick shipping. They always seem to have everything that I need.

The BiggerBooks website showed that the book I wanted (Steven K. Roberts's "Computing Across America") was currently available at a good price. I placed the order and paid. Several days later I discovered that my order had been cancelled and my money refunded -- without explanation. The website still shows the book to be available. I don't want the refund; I want the book! Why was my order cancelled?

It was easy to follow and simple to place an order.

It was easy to shop online, but when the book arrived I found that it is missing appendix A. This means I can do the practice questions, but I can't check my answers. Appendix A would be very helpful if I had it. I need this book for a college class. It is unfortunate that my copy isn't useful as it could have been.

When I received an email indicating that the book was arrival late after I paid for an expedited delivery, I asked to cancel my order. I was told that I could not cancel it. Instead, I had to wait for the delivery and then return it. There are no instructions for returning the item. I've reached out to BiggerBooks a few days ago and have not received a response. Unpaid over $100 for the book!

Great thank you I will buy from this website in the future

Received book with no issues
Received book with no issues
Received book with no issues

Got right to the point: found what I was looking for and ordered it.

I was skeptical at first, but since there's a return policy, I thought I give it a try. Pricing is good and delivery is on schedule.

I ordered a book and the transaction went through and I received confirmation. A few days later I noticed a credit for the purchase amount. The book never shipped and I never received any word as to what happened or why. I attempted to chat with the company and it kept kicking me out. I ended up finding the book cheaper somewhere else at the end of the day.

Never received book; no communication or information under my account

I ordered three books on 7/25 and they still haven't been shipped as of 8/7. I got an email a week ago saying there was a change in availability from their supplier, and it would be coming soon. No communication since then. I emailed again a couple days ago but have yet to hear a response. Still hoping this will be resolved soon, but I'm starting to worry I won't have these textbooks in time for class to start. Better communication would be appreciated!

UPDATE:
I finally received a new communication on 8/13 (as a result of my review) saying the order had been canceled and refunded. I'm thankful for the refund, but it was a serious hassle to have to wait almost 3 weeks just to find out I was never going to get my order. Thankfully, I was able to order directly from the publisher, it just cost more than the items were listed for on this site.