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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company responds to reviews on average within 12 days

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6,983 reviews

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Colorado
1 review
0 helpful votes
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Arrived on time and was a good price
September 19, 2023

Needed an accounting book for one of my classes and it arrived on time plus was very decently priced.

Date of experience: September 19, 2023
Michigan
1 review
0 helpful votes
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Thanks for the book
September 18, 2023

It was fairly east from start to finish. I did a google search trying to find a website that sells and rents books for my college. I did some price comparisons and time of delivery. Bigger Books was my choice this time.

Date of experience: September 18, 2023
Montana
1 review
0 helpful votes
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Transaction discrepancy
October 18, 2023

The company charged my credit card a higher amount than was stated on the order confirmation.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2023
Minnesota
1 review
0 helpful votes
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Great!
September 17, 2023

Great cute to get this book from for my class, a lot cheaper than other options and came in perfect condition and fast

Date of experience: September 17, 2023
New York
1 review
0 helpful votes
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I needed my book for school so kind of bull$#*! that it's so late, I can't do the homework for my class without this book! And neither of my emails to support have gotten a response.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Michigan
1 review
0 helpful votes
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Didn't come
October 15, 2023

My books didn't come, very frustrating and caused a need for me to order from another site

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2023
Illinois
1 review
0 helpful votes
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The book I ordered never arrived.
October 14, 2023

The book I ordered never arrived. After waiting more than a week after my order, I finally got an email saying the book was not available.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2023
Texas
1 review
0 helpful votes
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Never Received book
October 12, 2023
Updated review

It's been two weeks since I ordered and I haven't received anything.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2023

Great experience
August 30, 2023
Previous review

Great experience

Date of experience: August 29, 2023
Georgia
1 review
0 helpful votes
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Read the details already provided. Stop waiting my time!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
Maryland
1 review
0 helpful votes
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Great experience
September 12, 2023

It would've been good to know what the condition ratings mean, but otherwise, amazing price and shipping options.

Date of experience: September 11, 2023
Louisiana
1 review
0 helpful votes
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Easy to shop.
September 11, 2023

Bigger Books was Easy to shop and the price was good. I will shop on this site in the future.

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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Good book
September 11, 2023

Easy to navigate site that saved me money. Book was in good condition.

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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Honors Spanish workbook
October 10, 2023

Do not order from here if you need something in a timely manner. No communication regarding the status of this book and it's been weeks. Why do you take payment for a book that isn't in stock?

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2023
New York
1 review
0 helpful votes
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Don't buy from them!
October 9, 2023

I never got my book! Never even shipped! They don't answer emails! Do not buy from them!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
Maryland
1 review
0 helpful votes
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Na
October 9, 2023

Slow shipping and over priced the books were not that cheap…

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
Massachusetts
1 review
0 helpful votes
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Horrible
October 8, 2023

Horrible experience horrible customer service. And description of books are not accurate on site

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2023
Texas
1 review
0 helpful votes
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Waiting
October 8, 2023

I still have not received the book, although I paid for it. Still waiting.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2023
Texas
1 review
0 helpful votes
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Good
September 7, 2023

It was an okay experience. Adding characters for 50 needed

Date of experience: September 7, 2023
Texas
1 review
0 helpful votes
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Texas governing
September 6, 2023

The site was easy to find, the rental process was very fast, and received the book just in time for class.

Date of experience: September 6, 2023
California
1 review
0 helpful votes
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Understandable Statistics
October 4, 2023

No book. No communication. What else is there to say?

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2023