BigAppleHerpReviews 102

I bought a Leucistic Texas Rat Snake from this company on April 15th. It was shipped the next day and arrived one day after that. They had many options for this specific snake on their website, however all of them were listed as babies. So, I ordered a Black Eyed Baby snake.

When he arrived today, the box was much larger than expected. Although it was packed well enough, when I saw a giant bag in there instead of a tiny deli tray, I knew something was wrong. Sure enough, instead of a 6 inch long baby snake, there was a 5+ foot long adult in there. Fortunately he looked to be in good health and had a great, calm, curious temperament, but the fact that I was sent the wrong snake cannot be ignored. I bought everything in my setup planning for a baby snake, and now I'm going to have to completely redo it for no good reason.

Following this, I posted a review on the Leucistic Texas Rat Snake page on their website and texted them about refunding the pinkies I ordered (Which had NOT shipped yet and still haven't as I write this.) The review was taken down and the message I sent was ignored. So, now I'm posting my reviews on other websites to warn others to stay away from this company.

I was excited to watch my snake grow up. That's been taken from me. I will never order from this company again, and I suggest none of you give them business either.

This is the worst company. Do not deal with them 😐. They are threatening to ruin my credit. Even though I told them to cancel the dispute with my credit card company. They refuse to.

This place is honestly horrible and customer service sucks! I didn't even get to have a new baby added to my home because of them canceling my order. They say it's cause of address issues but then say it's payment issues. I haven't got my money back and I will definitely not be reordering. DONT BUY FROM HERE!

I have always wanted a brazillian rainbow boa, and stupidly did not do enough research on this website. I browsed MM and couldn't find a cheep adult, so decided to buy one here. The seller told me basically nothing about the animal I was buying. I went through my usual questions that are extremely basic information when buying a snake, and was told pretty much nothing. Was not told when he last ate, WHAT he ate (so now I have no idea if he even will take f/t), when he shed, how old he was, or his weight/length. Luckily he arrived in fine condition, if a little skinny but boas are food vacuums so I'm not too concerned. No signs of illness or mites, I'm just trying to get to know his basic information on my own now. Not to mention I received a very defensive snake that is making me suspect he wasn't captive bred at all. I know how to handle snakes and their behavior, I have never had one this nervous. I wish I was at least informed of his behavior because it feels they just threw their most problematic snake onto an unsuspecting buyer. Of course I already love him and am more than willing to work on his behavior, but the communication is definitely an issue. Also could not even get into contact with the breeder until I had made the purchase, so it was too late to back out.

We received our 5-year-old male Russian tortoise, Dex, on November 5th. As first-time tortoise owners, we didn't know what to expect from his personality. On November 7th, I texted Big Apple Herp because Dex wasn't eating or drinking enough water. Over the next few days, I sent daily texts asking for advice on food and other ways to make Dex happy.

After 2 weeks of watching Dex do nothing, and never seeing him eat, we took him to the vet on November 21st. The vet gave him antibiotics to treat common Russian tortoise issues ($250 vet bill). Unfortunately, the medication and daily warm soaks didn't help Dex recover. This was heartbreaking for our 8-year-old son, who spent his birthday money on his first Russian tortoise.

Throughout this ordeal, I've kept in touch with Big Apple Herp, asking for a refund under their policy. However, they've denied my request, citing a 3-day health guarantee that only covers dead-on-arrival animals. I think that's a terrible policy. Looking at photos from his first day to his last, it's clear he wasn't healthy when he arrived. Big Apple Herp should be ashamed of their poor business practices, which ruined the "first pet" experience for our son (https://www.bigappleherp.com/pages/live-animal-policy).

One star is one to many.This company makes any replacement of a lizard that arrived half dead IMPOSSIBLE! BUYER BEWARE!

I bought a colored Amazon tree boa and they sent me a cheaper garden phase after I sent pictures they claimed it wasn't and blocked me pretty much no customer service they won't chat text or email me after 10 days what's considered a garden phase or dull colors brown grays black and other what they sent is light brown when I was told I would get a yellow black and I messaged before I ordered and they still screwed me over first pic is what I ordered second is what I got

Terrible customer service. Non existent really. Sent wrong snake then refuse to refund, offered to exchange so long as I sent it back urgent overnight on my own dime- even after admitting the wrong one was sent!

Ordered a snake on Thursday, received an email stating the snake would not be shipped till Monday. At 5:04 on Thursday I received and email showing my snake was sent with a tracking number from FedEx. I checked the tracking number show it was going to the wrong state Texas, I live in Indiana. I checked my order and confirmed it had the right shipping address. I immediately texted pictures and informed them of the situation. Received NO Response back…. Watch out scam alert…

They sold me a sick snake and harassed me after I complained to them about it. I should have known the price was too good to be true.

Place is horrible! Sick gecko bad customer service. I mean you Steven. Animal ended up dead 1 week later. They said my pictures are blurry. It's got a bruise on its back, respiratory infection, mouth rot, and for some reason it never runs from me and won't focus on anything. Cause it's blind Steven, it's blind! Booooo! Your moms not proud of you Steven! Cause you make money off of sick lizards that gasp for air every 20 seconds Steven

Snakes were delivered on time and very healthy and happy. They were alert and had amazing colors that are very unique. Every aspect of this company was on point.

I ordered an adult male European Pond Turtle that was confirmed via email to be available. I received an adult female today and took a photo of the cloaca / tail that is proximal to the plastron. Males have a distinctively larger, muscular tail with the cloaca closer to the distal third of the tail to facilitate mating. Despite the picture, they insisted it was a male and that their "guy with 22 years experience" says it is. "We appreciate your understanding the complexity that often goes with identifying the sex of many animals." Perhaps he thought the turtle identified as male. They also cited their proviso that "sexing" of turtles is not guaranteed. Well they advertised this as an adult male for sale. This "male" turtle is also gravid with eggs that can be palpated.

Update: The turtle in question was found dead in my pond 3 days after delivery. Cause is unknown. I dissected the turtle and found eggs and ovaries confirming the gender of the turtle.

My Zero Beardie came well fed and energetic, also came within a week which is amazing. Company takes great care of it's customers and animals definitely recommend them and would definitely shop with them again if needed

I'm very dissapointed with the customer service at this place. The lack of professionalism is crazy. I was considering buying a skink from them and unfortunately will not be doing so after my very short and unexpectedly rude conversation with them. I'm pointing out that on their website they give a contact number for questions, as well as a posted statement saying "before you buy anywhere else text us for a better price". I didn't even ask for a "better price" I asked if they price match and if I could potentially pick out my skink from the ones available. This was my very unprofessional response I received. (Look at screenshot below) I was taken back. If the response was professional and kind, I would have went ahead with the purchase anyways, and bought one from them. But now I'll be sure to steer clear, I'll be recommending people do the same as well. Buying a new pet should be fun and from a source that is professional and happy to help. This is not that place.

They make you spent a lot of money and then charge an arm plus leg for shipping.

For what! They taken people as fools with the price. You can get it cheaper in local pet store.

Our panther chameleon a brown female didn't even last for two week. She end up growing black infection on her tail and die in a week. They don't refund your money back and give you a 3day return policy. The reason why THEY GIVE YOU 3DAYS RETURNED POLICY IS BECAUSE THEY KNOW IT WILL DIE SOON AND THEY KEEP YOUR MONEY. WHEN PET STORE GIVE YOU 30DAYS RETURNED POLICY. YOU CAN DELETE MY COMMENT BIG APPLE PET SUPPLY. I WILL CONTINUALLY Review. THE SERVICE LET ME TALK ABOUT HOW MUCH THEY DISAGREE WITH YOU. THEY Won't believe you but explain to your customers why you got 3day policy when everyone else have more then 3 days. This is more about money then it is about pet. THEY SUPPOSE TO BE PET EXPERT BUT WHY YOU GIVE US A SICK PET. OWN UP. THEN YOU WANT TO OFFER US A PET BUT IT DOESN'T COST THE AMOUNT YOU KEPT OUR MONEY. SEND US FREE ONE. We are upset and we are very honest people.

These jerks will charge your debit card, and then cancel your order for the most Ridiculous reasons. Then, claim they didn't do anything. They're arrogant, ignorant and shady. Worst buying experience I've ever had! They flat out SUCK.

Ordered a 7 to 10 inch red bearded dragon from this company. Received it it was pretty much dead upon arrival. It was nothing like I ordered or was in the picture that I thought I was getting and still don't know what they're gonna do about it. I paid almost $200 to get some thing that I could've got at my local pet shop if that's what I want it. But that's why I ordered it off this website and now I'm regretting doing that. I don't suggest purchasing any animals from this company in my opinion. I would risk it.

I ordered two specific frogs a strawberry dart frog and tiger legs tree frog. They texted me to tell me they no longer had the tiger legs frog and that they could replace it with a different dart frog. I said ok. When they updated the order with the replacement on shopify I noticed they were replacing the STRAWBERRY frog, not the tiger legs. I never agreed to that. I asked them to cancel the order. They said no. I agreed to this. The guy argued with me for over an hour via text message. He kept sending screenshots of where I agreed to the substitution but it clearly shows I agreed to substitute the TIGER LEGS FROG with a green dart frog. I never agreed to substitute the STRAWBERRY FROG with a green dart frog. I told him I am refusing the order because this is not the frog I ordered and not the replacement I agreed to. He told me I would be killing the frogs if I didn't take them and he is very upset. Trying to guilt me into taking the frog I did not order. I asked him to please stop texting me multiple times but he continued. I am actually a little scared - he seems unhinged.