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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have always used B&H for any of my video and/or photo needs, because they always have what I'm looking for, they have great prices, and they have fast delivery time. They also have great customer service and their website is very easy to understand and navigate. Lastly, I bought a used Nikon lens back in 2019 that I still love and use today. I have recommended B&H to multiple people!
As always, B & H has the best prices, knowledgable support staff and quick, free delivery. It makes a huge difference when they can answer all questions no matter how technical or complex.
I really like their website. I find it easy to get what I want or to find a suitable alternative.I love that they stick to their values and remain closed over the sabbath. They are always fast to ship orders and when/if there's a problem/delay they communicate the reason and provide a realistic update.
Always a pleasure to deal with! Easy to navigate web site, quality used items that are well described and properly rated for condition.
Just purchased some much needed equipment for video for my church. I went to another site prior but they didn't have what I needed in stock so I went to B & H and found the exact same thing, all IN STOCK, with a FREE 2-day Expedited Shipping whereas on the "other site" I would've had to pay almost $100 extra. It was QUICK, EASY, & AWESOME!
I made an over the phone order for a camera on June 30th and was told that it would ship the 14th, I was super excited because I was going on a backpacking trip out west on the 23rd and wanted to take the camera with me to get good quality pictures. When the 14th came, I looked to see if I had a notification that my order had shipped as the sales rep promised. I didn't see any email confirmation and so I called to see what had happened. They said that they had pushed it back to the 24th because they didn't get the shipment when they were expecting too. Extremely disappointed and will not be buying from them again.
Unfair customer treatment. I received disrespect from a sales associate (Patrick in lighting). He got frustrated at me asking detailed questions about lighting. After making the complaint, I found out my name was in a negative light with the company.
I was told I can buy from them but can't return. I made returns due to their items being defective and I assume they felt it hurt their business.
It seems I was then targeted for this. The senior manager Brian Markman specially stated "While I understand you are sighting an unusual circumstance, we are not blocking you from making any purchases. We are only stating that if you decide to make a purchase we will not refund or exchange any purchases for any reason. This would include defective, damaged in transit, etc.'"
David,
While we respect your right to share your views with the public in a review format such as this one I feel it is important that all the facts are shared. I will state them while making every effort to respect your privacy as well.
When I responded to you I apologized for Patrick's behavior as it is important for no matter what the situation is to be respectful to others. Our brand is built on Courtesy, Honesty and Integrity. Our Sales Manager had reviewed the call, followed up with Patrick and had a supervisor speak with you on the telephone apologizing for what happened. It is important for our company and our employees to always stay focused on the pillars of our foundation.
We did not block you from making returns because you complained about Patrick. We appreciate that you did and we immediately addressed your concerns. We take an action of blocking a customer very seriously and this is not a routine practice. It is only done when we find that there is a need which is usually related to an excessive amount of returns. This is routine in the retail electronics industry and many of the big box retailers outside of electronics do this as well.
The facts are that you had 14 returns that were logged on 2 days last month which triggered our action. You shared the unusual circumstance in your initial email to me you indicated the return you made was a one-time event which it was not.
We have automated internal systems that look for issues with returns, credit card verification issues, fraud, etc. As a matter of security, we do not discuss the particulars of our program, the methods we use to determine if an order should be subject to this process or the process we use to pass or cancel an order.
What I can tell you is that your rate of return being excessive has pre-dated your most recent returns. Your history of returns goes back for at least 3 years. You have returned more than half of your purchases and a high percentage has had to go to our used department, repair department or scrapped as a loss as the products could not be sold as new. I am sure you can understand how that may impact business.
When customers read this review it is important that they hear from the business so they can have all the facts when they make a decision where to purchase. B&H has an overall rating of 4.9 out of 5 stars on Trustpilot and we welcome these reviews so if there is an issue we can take proactive steps to make our customers whole and offer a solution.
Regards,
Brian Markman
Senior Manager | Marketing Customer Advocacy
Efficient and stock, Easy to use, The best in the best for photo and video accessories. Come highly recommended.
I've been a customer of B&H for over 50 years, before the internet and websites, when I had to order from an advertisement in the back of a Photography magazine. Alway great service and quick shipping. Thank you B&H!
As an avid amateur photographer since the '70s and I have patronized numerous photo/video outlets both local and mail order throughout the years. Also, as many others, had a bit of a challenge switching from film to digital during the last decade. When DSLRs started to hit the 12-megapixel point and the image quality began to rival the best films (not intending to start a debate here!) I started to dabble in digital cameras. B&H was instrumental in both educating me - some of their tech help folks gave me very accurate and honest information, at one point even telling me not to buy - and helping choose the equipment that best suited my needs even when it was less fiscally advantageous for them! Their interest in my satisfaction as a photographer was more important than their profit. Very happy customer here!
I had been looking for a microphone to best amplify my hand pan "HANG". It has been a challenge because of the convex shape of it, with the middle note being the loudest and the closest to a mic. I went to the B+H store and talked to someone in the audio department, who knew how to solve this challenge. I had to have the microphone out of my way to not hit it with my hands and The SR 25, which was suggested has been working really well at a little over than 36 inches from the instrument. I have been buying all my equipment, photo video and audio from B+H and really appreciate the fact that the sales people are well educated, and will suggest not only the most expensive, but the most appropriate equipment
You'll find quality items here that you can't find in stock with other online stores. The only thing that I would improve with this company is their shipping provider. Shipments sometimes come a day after the expected date, which can cause a problem if resources are lined up to help with setup and installation of the merchandise.
As President of a musical theatre I am always in need of replacing outdated or broken sound equipment. I always find what I am looking for and more on B&H. When an item has not worked like it should they have been very responsive and proactive in making sure things are made right.
I've been buying hardware from B&H Photo for decades. Their selection, quality, pricing and availability are incredible... but their knowledgeable and experienced staff place them in a class all their own!
Being a photo and video maniac I couldn't pass it by because they offer the stuff I need most and at competitive prices. I also appreciate how B&H Photo Video treats me as a customer. I'm looking forward to getting new offers from them.
B&H will never fail! So yeah, I don't buy often, but B&H never disappoints. I've bought everything from a state of the art cinema camera to the most out of date dvd player for my mother from B&H. From where I'm sitting in rural Pennsylvania all of my B&H purchases feel somehow more wholesome from when I buy from when I reluctantly buy from the bigger online entities.
B&H always provide a great service, while having available everything you need for the multimedia world. The customer service is fantastic also. They answer questions very fast. Help you thru the selection, purchasing, and installation times. One word: Amazing!
B&H has been a great resource for photo and graphics purchases. I like the speed of the service and the quality of the packaging.
I ordered a holographic sight from them on April 22,2023. They sent me an empty case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for BH Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item
Arnold: Thank you for your order and this feedback. We regret your dissatisfaction. We received this order on 04/22/23. It was shipped in two packages on 04/23/23. Both were sent, per your instruction, to a UPS store location even though our regular shipper is FedEx. Based on your description it seems one package was mishandled in transit after it left us. If a chargeback has been filed, we are handcuffed until it is lifted and cannot process a refund or exchange. Please email [email protected] to resolve this. -- Henry Posner / B&H Photo-Video.
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Eli: Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately ETA data is provided to retailers by our suppliers, the manufacturer or US distributor. That information is always an estimate fluid and uncertain, and never a promise or guarantee. We are careful to specify the uncertainty of ETA dates and regret circumstances beyond our control prevented us from meeting that tentative date. -- Henry Posner / B&H Photo-Video