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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H is the best store I ever came across. Their customer service is EXCELLENT. Every time before I place an order, if I have questions about a product or anything, I call them up, and they help me so patiently. And I'm calling them a lot. When I place my orders I know I'm buying the right thing, cause they help me so much with the information needed, Thank you B&H
I won't buy anyplace else. I've tried Amazon and some of the "other" camera stores and none even come close to B&H.
The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.
Otherwise, once added, similar to other online purchasing, i. E. very good.
Note: maybe I just simply dim, I'm 83.
Really good service and great products. Orders are punctual and customer service are polite and professional.
I don't like 5-star reviews because they seem unrealistic but I've bought cameras, lenses and office cloud hardware from B&H and had zero problems with service, delivery or performance of purchases. I'm sure they have their issues from time to time, but my experience doesn't even allow me to rate them 4 stars because I have nothing personally to complain about.
They always have what I want at great prices. Great order turn around and shipping is great. I don't shop any other place.
I never have any issues, quick shipping and outstanding customer service. I strongly recommend for anyone who are looking for the electronic devices.
This is the industry standard. The prices are fair, the products are top notch, and the staff is knowledgable.
Great shopping experience--can always count on accurate information. And shipping is working well!
I usually use B&H for routine supplies and items I don't need to see "in person" before buying. But whatever I purchase from them, and I've been buying from them for years, they are reliable, competitive in their pricing, and have never had a single problem with any of my transactions. All in all, good people providing good service. That's all I ask of any vendor.
Four stars because I never give five star reviews. Ever.
I LOVE using B&H Photo Video! I can purchase the latest tech at the best prices and often with deep discounts! Shipping is free and they stand by their products! I have bought computers, cameras, lenses and other things from them and have yet to be disappointed!
These guys are the best. I had ordered a camera that was lost in shipping. They replaced everything and had it shipped to me within a week. I would recommend B&H to anyone interested in purchasing camera equipment.
I have purchased a variety of things from B&H over the years and they always meet or exceed expectations.
I have been doing business with B&H for years, Photo, video, audio, they are the best in pro equipment, best advice, best service.
I am always impressed with B&H's selection and prices. In the age of high on-line competition, it is great to see this company continuing to thrive. Customer service is easy to work with and very responsive.
We've been ordering from B&H for years - B&H is fantastic. Very knowledgeable about products, and always the best prices. We will not shop anywhere else for photography, computer, and video equipment.
I love shopping B&H because of its product selection, knowledgeable customer service, hassle-free returns and exchanges, and quick checkouts at the store. Now I can add one more benefit: a painless online checkout.
The store is amazing, you've never seen anything like it. For online ordering, their sales team is extremely helpful and patient. The prices are very competitive, and they send out very helpful email advertisements. It's spam I actually enjoy! Great experience.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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