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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Best store ever
July 27, 2020

B&H is the best store I ever came across. Their customer service is EXCELLENT. Every time before I place an order, if I have questions about a product or anything, I call them up, and they help me so patiently. And I'm calling them a lot. When I place my orders I know I'm buying the right thing, cause they help me so much with the information needed, Thank you B&H

Date of experience: July 26, 2020
Texas
1 review
0 helpful votes
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Always the best.
July 25, 2020

I won't buy anyplace else. I've tried Amazon and some of the "other" camera stores and none even come close to B&H.

Date of experience: July 24, 2020
Mexico
1 review
0 helpful votes
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Just Works
July 24, 2020

The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.

Date of experience: July 24, 2020
California
1 review
0 helpful votes
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Otherwise, once added, similar to other online purchasing, i. E. very good.

Note: maybe I just simply dim, I'm 83.

Date of experience: July 23, 2020
Guam
1 review
0 helpful votes
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Great experience
July 24, 2020

Really good service and great products. Orders are punctual and customer service are polite and professional.

Date of experience: July 23, 2020
Washington
1 review
0 helpful votes
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Excellent.
July 24, 2020

I don't like 5-star reviews because they seem unrealistic but I've bought cameras, lenses and office cloud hardware from B&H and had zero problems with service, delivery or performance of purchases. I'm sure they have their issues from time to time, but my experience doesn't even allow me to rate them 4 stars because I have nothing personally to complain about.

Date of experience: July 23, 2020
Puerto Rico
1 review
0 helpful votes
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They always have what I want at great prices. Great order turn around and shipping is great. I don't shop any other place.

Date of experience: July 22, 2020
California
1 review
0 helpful votes
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I never have any issues, quick shipping and outstanding customer service. I strongly recommend for anyone who are looking for the electronic devices.

Date of experience: July 22, 2020
New York
1 review
0 helpful votes
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The best place
July 23, 2020

This is the industry standard. The prices are fair, the products are top notch, and the staff is knowledgable.

Date of experience: July 21, 2020
New Jersey
1 review
0 helpful votes
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The Best!
July 20, 2020

I have ordered on line and been to the store. They are always helpful and will guide you the operation of any equipment purchased.

Date of experience: July 19, 2020
New York
1 review
0 helpful votes
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Great shopping experience--can always count on accurate information. And shipping is working well!

Date of experience: July 19, 2020
Washington
1 review
0 helpful votes
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Always reliable.
July 18, 2020

I usually use B&H for routine supplies and items I don't need to see "in person" before buying. But whatever I purchase from them, and I've been buying from them for years, they are reliable, competitive in their pricing, and have never had a single problem with any of my transactions. All in all, good people providing good service. That's all I ask of any vendor.

Four stars because I never give five star reviews. Ever.

Date of experience: July 17, 2020
Florida
2 reviews
0 helpful votes
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Great Company!
July 18, 2020

I LOVE using B&H Photo Video! I can purchase the latest tech at the best prices and often with deep discounts! Shipping is free and they stand by their products! I have bought computers, cameras, lenses and other things from them and have yet to be disappointed!

Date of experience: July 17, 2020
Pennsylvania
1 review
0 helpful votes
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These guys are the best. I had ordered a camera that was lost in shipping. They replaced everything and had it shipped to me within a week. I would recommend B&H to anyone interested in purchasing camera equipment.

Date of experience: July 17, 2020
Connecticut
1 review
0 helpful votes
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I have purchased a variety of things from B&H over the years and they always meet or exceed expectations.

Date of experience: July 16, 2020
Idaho
1 review
0 helpful votes
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I have been doing business with B&H for years, Photo, video, audio, they are the best in pro equipment, best advice, best service.

Date of experience: July 16, 2020
Idaho
1 review
0 helpful votes
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I am always impressed with B&H's selection and prices. In the age of high on-line competition, it is great to see this company continuing to thrive. Customer service is easy to work with and very responsive.

Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
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We've been ordering from B&H for years - B&H is fantastic. Very knowledgeable about products, and always the best prices. We will not shop anywhere else for photography, computer, and video equipment.

Date of experience: July 15, 2020
New York
1 review
0 helpful votes
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Painless checkout
July 15, 2020

I love shopping B&H because of its product selection, knowledgeable customer service, hassle-free returns and exchanges, and quick checkouts at the store. Now I can add one more benefit: a painless online checkout.

Date of experience: July 15, 2020
New York
1 review
0 helpful votes
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The store is amazing, you've never seen anything like it. For online ordering, their sales team is extremely helpful and patient. The prices are very competitive, and they send out very helpful email advertisements. It's spam I actually enjoy! Great experience.

Date of experience: July 14, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States