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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H beats pricing of other vendors, has a great variety of products, they are dependable and easy to work with.
I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!
I've always had good dealings with B&H, but this time the item was backordered forever. When I tried to get an update on my order by phone the estimated wait time was 101 minutes. The online chat wasn't much better, they were not able to find/ verify my order.
I noticed a slightly more expensive model of what I was looking for became available, I canceled my original order, ordered the new item and I should receive it in a week!
All is good again!
Their website gave excellent information and service as it always does! I cannot recommend B&H strongly enough to do them justice! They always have knowledgeable people and excellent products! Since I no longer have a good local cameral store in Knoxville, Tennessee I have used B&H exclusively!
Every time I shop here, it seems to get easier. Quick checkoutand usually free shipping. Customer comments, video's and feedback usually helps me get familiar with different types of equipment. Thanks for all you do!
On almost every order I get really quick even under the Covid 19. Of course there are some things beyond their control on backorders. Yet, my experience has been great. Out of all the numerous things I have purchased only one has been backordered.
They have the products we need and great customer service, too. Shipping has always been fast and often free. Thanks, B&H!
They have never failed me. I have shopped with them for the last 30 years even before they had such a things as online shopping.
Quite a number of years now, that I have been getting all of my photo gear needs from BH. The prices are excellent, and their return policy is easy and no issues. If something is wrong/not right, they will fix it. You also can get access to staff with professional photography backgrounds, so significant no-spin support is available for choosing or using your gear. We needed to set up an in-house small studio lighting system for my daughter, about a year ago. The time that the lighting department spent with us on the phone, to figure out what we needed and how to use it, was amazing. For years, I bought from J&R Music World-they are great, too, but they went under, some years back. I was very nervous about picking a new vendor for my needs, after the demise of J&R. But after picking B&H, I never looked back. For low $$ or high $$ items, you can buy with full confidence.
Used BandH for years, and have never been disappointed. Will continue to use BandH as long as I"m able to photograph.
Smooth transaction. Great prices. Smooth transaction. Great prices. Smooth transaction. Great prices. Thanks.
Can not beat the prices and shipping is always quick. They have the best selection of 120 film and accessories.
Back ordered wi-fi extender that B&H keep me up to date on availability, and notified me when back in stock, can't ask for better service
B&H has the best products with the low prices and a great quality. I got what I order in line with the minimum time
B&H has proven to be a reliable partner, not just in the past but especially now while building up a work-from-home situation. Quick shipping all the way across the country, reviews of above-average intelligence to aid in decisions, and a less pushy, less noisy web layout make for a better experience. Checking out is very quick once an account is set up. And far fewer junk products take up space here. I consider B&H a reliable partner in the storm.
Never a problem with orders from B&H. Whether I've done my ordering on line or on the telephone, service has always been great. The web site is easy to use. Very intuitive. My best place to order from for any photographic needs.
I have used them for more than 20 years and have never been disappointed. Great stock, great people.
Good selection, great prices and support. Articles/reviews and tips cover it. Couldn't ask for more.
A little disappointed right out of the box. They worked well with my 24-70mm, not as good on the 70-200mm, and not really great at all on the 200-600mm. Maybe with more time I will get better but the autofocus does not work very well on the longer telephoto zooms. Hopefully with time I can learn how to tweak them a bit.
As always with B and H the product arrived quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your comments about our service and the product you purchased. Your 5/5 star rating for service is gratifying. There is a place on our site in the item/s product detail page where you can submit a review that's specifically about the product itself. Your comments there might be more useful to others than those posted here. -- Henry Posner / B&H Photo-Video