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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I've been familiar with B&H's reputation as the top store in New York (and possibly the US) for camera gear so when I decided to purchase my cinema camera through them and have purchased nearly every other piece of lighting, audio and camera equipment through them. I love the selection of quality used gear as well. I live in the LA area but B&H is still my store of choice, whether it's online or in person when I'm actually in NYC. Their selection and quality service cannot be beat!
I used the chat function to get good advice on my purchase. Excellent service. I was in the market for floor speakers and had researched them, but I had a number of questions. All were answered and I was able to choose my product with confidence.
I always check with B & H Photo/Video before I buy new or used camera equipment and accessories because they usually have the best internet prices.
I mostly purchase photography equipment here - but also occasionally audio equipment and some home electronics. Always happy with the pricing (with Payboo it's usually free shipping and effectively no tax) and on those occasions when I've had questions, I've gotten excellent help from someone who actually knew what they were talking about - this is especially true in the photography dept! Trustworthy, ethical and does business with integrity - what a rarity these days! Long may B&H stay in business...
They always have just what I need at a reasonable price. When I've needed help, they've been prompt and very helpful with great customer service. So glad they are here (and I live in Colorado).
Great video chat with agent. Stephen M was very patient, courteous and effective. With his help I was able to set up the camera appropriately for the task at hand..
B&H is the place for quality products, competitive pricing, reliable delivery, and guaranteed satisfaction. I am a long time customer with no complaint.
BH has one of the better intuitive web-sites around. It's efficient, saves time and most important it's all there... reviews, questions, etc helping you to select the best product that fits your needs and your pocket book.
Great stuff and very good service from B+H. I have purchased many items over the years and have always enjoyed great service
Shalom!
Been using B&H for 2 decades, since being turned on to them by my wedding photographer. Continue to have quality products at good prices!
B&H is the best!
For over 40 years of dealing with B&H, I purchased numerous cameras and accessories.
The service is great with knowledgeable staff.
Over the past year I've ordered a dozen+ items from B&H including a MacBook Pro, several full-frame camera lenses, camera bags, and various computer accessories, and I've been very satisfied with their website offerings and the products themselves. Their prices are competitive with other retailers and my only frustration, delivery time, isn't B&H's fault, but because I live near the west coast and they're typically shipping from New Jersey. Excellent service, value, and product quality and I highly recommend.
A hard to find item was out of stock everywhere else but B&H had them and I received them in two days!
B&H Photo is just amazing...
Great merchandises selection at unbeatable prices;)
Come to think of it I've been buying from this site at least once a week - LOL
I've bought cameras, lenses, adapters, tripods, filters... pretty much everything camera-related from these folks... along with memory for my Mac and other computer gear. They've always had a great selection and are honest to do business with... as well as good with shipping things fast.
Theis is the modt beautiful parle.the best service tor that. The app is 5 star resting. Theis is the tbest app...
Fast, quick and easy to use web site where you can see if the item is in stock or not and if not the estimated wait time. With Payboo I can save the state tax and being that I live in California that is definitely a good thing. B&H seems to carry the most things that I need. Just wish they had order numbers for bulk film orders so I can order by the carton that stores much better in the freezer than individual boxes of film. Yes I still use film as it has a look all of it's own.
I have ordered many times but this time I had a question so I clicked to ask and within 24 hours they responded. They are helpful to those of us who do not know the equipment and the prices are good.
B&H stands out because it is still privately owned and the company carries value to its customers with honest services. When corporations care more about their stock holders than their customers it shows. I have moved off Amazon and onto B&H for all digital product purchases. They have always come through.
I love B&H Photo! I've bought every piece of my gear from them for the past 25 years, and their service is exceptional. However, today the web site declined my credit card, and advised me to contact the bank. I did, and the bank advised that there was no problem with the card, but that B&H had not submitted the charge for approval. I understand that there can be glitches, and I had another card I could use, but this sort of thing is quite contrary to my long and valued relationship with B&H. Perhaps their webmaster could take a look at my transaction to see what the problem might be.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members