Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Dennis H.
Unfollow Dennis H.
Share Review
Report Review

Easy web site to use
August 27, 2020

I have used B&H for years and have always had a good experience and easy use of their web site. The shipping is fast and reliable.

Date of experience: August 26, 2020
New York
1 review
0 helpful votes
Follow Daune R.
Unfollow Daune R.
Share Review
Report Review

Always Top Notch
August 27, 2020

It is always so easy to shop B&H. The web site is top notch and easy to navigate. The offer great equipment and have most items in stock when I need them.

Date of experience: August 26, 2020
New York
1 review
0 helpful votes
Follow Angel B.
Unfollow Angel B.
Share Review
Report Review

One word: payboo
August 27, 2020

Easy online shopping and checkout. Bonus: savings with payboo. It's great especially living here in New York.

Date of experience: August 26, 2020
Texas
1 review
0 helpful votes
Follow Dao V.
Unfollow Dao V.
Share Review
Report Review

Good service
August 25, 2020

I like B&H cause they have "chat" with technician online, so i can ask before decide sure to order. I never return anything so far, and B&H shipped on time.

Date of experience: August 25, 2020
Pennsylvania
1 review
0 helpful votes
Follow Loren R.
Unfollow Loren R.
Share Review
Report Review

Im a photographer, in the market for a switch lite and animal crossing. After a day of searching target, walmart, best buy, amazon and gamestop, i was shocked to see that my favorite camera store had both of them. Im soooo much happier to give my money to B&H than some corporation. BYAY B&H

Ps i got a better price too!

Date of experience: August 24, 2020
Oklahoma
1 review
0 helpful votes
Follow Nicholas E.
Unfollow Nicholas E.
Share Review
Report Review

Easy to shop
August 25, 2020

And easy to check out. The biggest problem with B&H is they have too much stuff and too many choices. An excellent business.

Date of experience: August 24, 2020
Virginia
2 reviews
0 helpful votes
Follow WILLIAM S.
Unfollow WILLIAM S.
Share Review
Report Review

Excellent!
August 25, 2020

Stuart in Customer Service helped me in answering all my questions so thanks! Excellent Service!

Thanks again & be safe!

Date of experience: August 24, 2020
Minnesota
1 review
0 helpful votes
Follow Ann G.
Unfollow Ann G.
Share Review
Report Review

Whenever I need a reliable resource for purchases and advice regarding my photographic work, B&H is one of my favorite "go to" places.

Date of experience: August 23, 2020
New Jersey
1 review
1 helpful vote
Follow victor l.
Unfollow victor l.
Share Review
Report Review

It will allow connection to any Windows or Apple computer. The Blue tooth works flawless.
I told my son about it & ended up buying him one also. Beethoven even at 250 years never sounded better!
Thank you, folks at B & H.

Date of experience: August 21, 2020
New Mexico
1 review
0 helpful votes
Follow Inee S.
Unfollow Inee S.
Share Review
Report Review

B&H is the best!
August 22, 2020

The prices and service are impeccable. My photographer husband and I have been a customer for many years

Date of experience: August 21, 2020
District of Columbia
1 review
0 helpful votes
Follow Patrick G.
Unfollow Patrick G.
Share Review
Report Review

I always look to B&H first for all my photographic needs. They always have what I need in stock and the best prices as well.

Date of experience: August 20, 2020
Florida
1 review
0 helpful votes
Follow THOMAS L.
Unfollow THOMAS L.
Share Review
Report Review

It is always a pleasant experience shopping at B&H! Good prices. Not a gray market seller so the manufacturer will support their warranties.

Date of experience: August 20, 2020
Pennsylvania
1 review
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Share Review
Report Review

Easy
August 20, 2020

Always makes it easy as possible to order from or return. Knowledgeable employees can usually answer any questions.

Date of experience: August 19, 2020
Ohio
1 review
0 helpful votes
Follow DOUG H.
Unfollow DOUG H.
Share Review
Report Review

I've ordered several items from B&H over the years, including new and used camera equipment. I've been very
Happy with my purchases. Always an easy ordering process.

Date of experience: August 19, 2020
BO
1 review
0 helpful votes
Follow Juan c.
Unfollow Juan c.
Share Review
Report Review

Ofertas
August 20, 2020

Siempre hay ofertas para aprovechar en productos de calidad, en los equipos y en la compra de accesorios

Date of experience: August 18, 2020
Hong Kong
1 review
0 helpful votes
Follow Nick F.
Unfollow Nick F.
Share Review
Report Review

B&H's website is the one of the best out there in terms of the online shopping and ordering experience. Always very clear and concise, and up front with key information you need to make a buying decision, and then place an order. Never had a problem

Date of experience: August 18, 2020
Massachusetts
1 review
0 helpful votes
Follow Paul P.
Unfollow Paul P.
Share Review
Report Review

Easy Peasy
August 19, 2020

Easy to navigate website, clear, and concise data, and helpful reviews make shopping at B & H an awesome experience. Quality products at fair prices and free shipping make it a no brainer.

Date of experience: August 18, 2020
California
1 review
0 helpful votes
Follow Simon C.
Unfollow Simon C.
Share Review
Report Review

Best film prices
August 18, 2020

B&H has the best film prices hands down. Shipping is always prompt. Great customer service. I always check B&H before making buy decisions.

Date of experience: August 18, 2020
Washington
4 reviews
0 helpful votes
Follow Ray B.
Unfollow Ray B.
Share Review
Report Review

Dependable seller
August 18, 2020

Good prices, good customer service. I was looking for an alternative to Amazon for electronics and more and B&H fits the bill!

Date of experience: August 17, 2020
California
2 reviews
0 helpful votes
Follow Rene L.
Unfollow Rene L.
Share Review
Report Review

Great Great Great!
August 17, 2020

Buying on your website is so easy and convenient and the personal help from folks at the shop is outstanding.!

Date of experience: August 17, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States