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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Website is easy to navigate. Checkout process is easy. Chat is always able to answer any questions I've had. Items always arrive when promised, if not earlier. B&H is my main supplier.
B&H Photo has consistently been worth the extra cost (i. E. list) for items barely discounted elsewhere when you consider customer service.
My shopping experience at B&H was very pleasant and streamlined. The price was right for the machine that I had just purchased. I have had shopping excursions on other websites that were extremely cumbersome, but, so far, B&H was the best.
I'VE BEEN A B&H CUSTOMER FOR MANY, MANY YEARS. THEY NEVER DISAPPOINT. THEY HAVE WHAT I WANT AND EVEN A FEW THINGS I DIDN'T KNOW I WANT, IT'S ALWAYS DELIVERED PROMPTLY AND IN GOOD ORDER AND ON THE VERY FEW OCCASIONS THAT I HAD TO RETURN AN ITEM, IT WAS EASY. I TRULY LOVE DOING BUSINESS WITH THEM.
I've purchased a number of pieces of equipment from B&H and it has always been fast, simple and easy.
I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out.
So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010.
I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up.
6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday.
By now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number.
It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist.
So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it.
What I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated numbers.
And Henry Posner don't jump here offering support now, because when I needed your support you did nothing.
Flawless ordering. Always have what I need when I need it, fast shipping and great prices! I shop around online and always seem to keep coming back to B&H Photo for my final purchase.
They instantly rejected my online application, without explanation. A letter will come in several days with a phone # I can call. Very rude. I have top credit ratings.
Have had good experiences with them in the past.
Great deals. Competitive pricing. Easy site navigation. Fast shipping. Never had a problem with this company.
Best source for electronics period! Best source for electronics period! Said it again. I've used B&H for 40 years.
BandH is always the best! Great stuff, great prices... great services when you need it! I've been shopping here since 1999! Never disappointed.
Perfect service and fair prices over the past 15 years. I have had zero problems with purchases of wide format printers to high end cameras and lenses and all sorts of stuff in-between. If I ever do have a problem I am confident that the problem will be fixed... FAST. B&H Rocks!
B&H Photo/Video has been my go-to website and store for all of my equipment. They are reliable, fast, and quality. I've been using them for over 20 years and they have never let me down.
I was able to find exactly what I needed easily and the checkout was fast and loaded all the correct information quickly as well. Can't wait to receive my order!
I used to rely on Amazon to get electronics, and got burned endlessly. The problem is that (1) many Amazon sellers use Amazon to offload their "class B" stock - items that were broken, returned, refurbished, damaged, etc. And (2) Amazon "bins" similar stock from all sellers. After returning everything three times, I started going to B&H. They are worthy of my trust. And if I occasionally get a bad item, they provide first class support to replace it.
I've been shopping with them for years. They don't raise prices on products that are in short supply. They are honest. I've had to do returns with them (not because of something on their end), and everything went fine.
They have what I want. They have great prices and have always met their shipping projection. I've never been disappointed.
Photography is an expensive addiction. But if you must partake, you cannot go wrong buying from B&H Photo.
Shipping is amazing. The local store is amazing. Great service and great products! Where can you go wrong?
I have never been disappointed with B&H Photo Video.
This order is for miscellaneous items but I know all will be great.
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your interest in B&H Photo and for this comment. The entire Finance card program, including the application/approval process, is owned and administered by Synchrony Bank, not by B&H Photo. We have no control or influence. They do not consult with us and share almost nothing of your application and their decision with us out of respect for your privacy. -- Henry Posner / B&H Photo-Video