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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Always good prices on excellent merchandises. Very old repeat buyer. Always a pleasure to deal with you!
I have made many orders over the last 3 years with B&H. I always get fast shipping and quick friendly replies with order corrections. I will continue to look to B&H for future investments.
Wonderful service for the many years I've done business with B and H. Now if we can just get the government to follow the B and H example, we will all have lot more money left in our pockets.
My favorite part of the B&H online shopping experience is the robust and intuitive search engine. It recognizes almost any variation of a photo or video related item, accessory, etc. Some search tools are too limited - e.g., you need to select a very rigid phrasing in order to get results. This is not my experience with the B&H search function. Almost any combination of words related to what I seek offers me effective results and I often find what I need very easily, with several options. Well done.
I needed an inkjet maintenance box for my printer ASAP. They had it! No one else, even Epson had them in stock. I will be getting it the next day by air! Thank you B&H!
Always a pleasure buying from B&H. They are my go to vendor but this could change if they keep asking me to enter in more characters so the review is at least 100 characters
One of my favorite on-line stores. If you need photography gear, chances are they have it in stock. The web site is easy to navigate and is packed with information on products. Free expedited shipping and no sales tax to where we live in Oregon.
I have been buying from B&H for years and never have had any problems. Buying computers or cameras is great because you can review hundreds of items to get what you want without leaving home.
Great experience! My First sale rep turned me over to PC pro who took more info and helped with the best SSD hard drive for my laptop. Great team work!
Web site is easy to use. Great selection of lenses and accessories for the Nikon Z cameras. Deliveries do seem to be delayed for prior orders, out of stock or hard to ship during the holidays?
Not only do they carry great products at reasonable and competitive pricing, they have a great staff. Friendly, informative and most of all attentive to your needs or problems.
I always find what I need very quickly. Searches are easy and the availability of products is usually pretty good.
Having access to items you need - THAT ARE IN STOCK, is worth the cost. I've been a customer for ~30 years. As B&H's competitors have fallen by the wayside, they earned more and more of my business. You may find someone that offer's you "a deal", however, two weeks will turn into five weeks... You lose in every metric. Smaller regional shops have a place, when you plan ahead and are close. If planning way ahead is your strong suit and you never break, lose, misplace or pack______ in the wrong box; wonderful. I generally need it to be in stock today and on my site tomorrow. That is what makes B&H my go to.
Site is easy to use. Ordered 2 of an item and realized I needed 3 but created account after first order so we'll see if they put all 3 in same box. I will use them again.
B&H Photo Video always has the best selection, along with customer service that is second to none. The online resources help consumers make the best decisions for their gear needs. B&H Photo Video is one of my favorite companies to do business with, hands down!
I have always received the product in great condition and have been able to find what I was looking for here at B&H Photo Video.
I needed to find a heavy duty tripod and as always turned to B&H Photo to meet my needs. It took me only about to pick my tripod out of a good selection. That is the end of my story
I've used B&H for 20 years now and it has always been a good experience. Prices are reasonable and the website is easy to use.
Online order placed with no problem. Happy to say that this is the norm for B & H. Recommend this website to anyone who asks about photo/electronic equipment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members