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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I purchased a photo album from B&H on May 13th. It is now June 27th and I still do not have the album. B&H is still offering the photo album for sale with a 2-4 week delivery time frame. I paid with PayPal on May 13th. B&H took my money on May 13th. I still don't have the Photo Album and they have had my money since May 13th. There Customer Service stinks. They have no idea when I am going to receive the photo album. I finally told them to cancel the order and return my money which they have not done yet. I could have purchased the same album elsewhere. I thought B&H was reputable but apparently they aren't!
Honest, great website, easy and convenient, updates are consistent, very professional, prices are very competitive as I have been purchasing products from this site since May 16th 2020 and will definitely be a regular coming back vs the other competitors who are taking advantage of the current situation of 2020
If these physically fit when they get here my back up supplies will be like new again. Now they want me to talk more.
I have ordered a range of photographic equipment over the years. B&H has always been a solid performer, carrying a wide range of equipment at great prices. They carry a wide inventory and stand behind their sales. You won't be disappointed dealing with B&H. A NY Legend gone nationwide.
They always seem to have the best pricing with great customer service. I've used them very opportunity that I can and when I don't understand the description online, they're only a phone call away.
I have been using B&H for years and have always had complete satisfaction.
They deliver products in tip top shape very quickly.
Contacted B&H via the chat room for item that i could not find in the catalog. Dan answered question in record time and included a link to the product. Great service and had free shipping to boot!
I have bought a bunch from these guys. Better than Amazon all day! Faster shipping, better stock, better prices!
It's so easy to find what I'm looking for and get it quickly. Just got the Tamron 150-600 zoom and realized with the weight of the lens I could us a gimble mount for my tripod.
The website is easy to shop and find what you need. Clearly shows items that are in stock. Checkout process is a breeze. B&H always ships quickly. Great shopping experience every time.
I've been a professional photographer and educator for 30 years and have always depended on B&H for excellent service.
The site was easy to navigate, and I found what I needed quickly. It was a great shopping experience.
Has the right parts for my cannon printers, order arrived on time and the same specs as ordered. The prices are reasonable
I look for what I need - good price - clear instructions - simply simple every time I use this amazing on-line resource.
Products here are fantastic, and they always have someone to call when you have questions no matter how complex or simple. The store is so much fun, it'll be great when restrictions lift and we can all bask in our tech gear glory again!
Many orders over many years. Absolutely dependable. If used equipment is rated, the rating is accurate. I have never been disappointed. Honest, useful help on line and in store. Thanks and kudos to B & H.
Products, price, shipping, delivery -- first-rate straight through. No need to look elsewhere. Shop here first and last.
Love b and h photo, great prices, selection product availability low cost shipping and reasonable expedited shipping.
I have bought a lot of items from B&H and have never had any problem. I am very happy with their service and products quality. I highly recommend this company. Most of the time, their prices are lower than other online vendors.
A great experience! Consistently B&H offers the best in the selection, pricing, and service. With that combination, it only makes sense to return when the need arises. I love there daily special offering that they email, but sometimes I might love them a little too much for my budget. You can purchase without concern because if it doesn't meet your need, they will help find what will!
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Re B&H Web No: 106297336 Thank you for your order and this feedback. We regret your dissatisfaction. We are sorry the ETA provided to us by the vendor has turned out to be over-confident and appreciate your patience. Unfortunately there is no in-stock direct replacement or alternate for the Pioneer photo album cover you ordered. We get ETA information from our vendors so when it is inaccurate or unavailable, it is the vendor, not B&H, which is responsible for the lapse. You may want to ask customer service to change your payment method to a credit card in which case we would refund the current payment and not charge your card until the item actually ships. -- Henry Posner / B&H Photo-Video