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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
3 reviews
11 helpful votes
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B AND H PHOTO WEBSITE IS EASY TO USE
THE SEARCH ENGINE WORKS VERY WELL.
LINKS LINK MOST EVERYTHING YOU ARE LOOKING FOR.
IF YTOU CAN'T FIND IT TRY ANOTHER SEARCH WORDING.
WHEN DONE EASY TO CHECK-OUT

Date of experience: June 17, 2020
Illinois
1 review
0 helpful votes
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Easy to order, great product and they back their products... why order anywhere else?... love Payboo too

Date of experience: June 17, 2020
Florida
1 review
11 helpful votes
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Default search provides items no longer in stock. This is a hit to my expectations! It's easy to limit search results to "In Stock" but why would I have to? I understand the value of keeping old reviews and old items for research purposes but an initial visit from a Google Search showing 318+ items should actually have been the 70+ matching choices that were available today - I did buy today from this site after tweaking all the results and now rate it honestly per its request.

Date of experience: June 17, 2020
New York
2 reviews
0 helpful votes
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You will always find what you need, when you need it, on time and lowest possible price Your reward is to visit, and buy... a basket full

Date of experience: June 17, 2020
Canada
2 reviews
0 helpful votes
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Great service
June 17, 2020

I usually use this service if I need something for photography. Cameras and supplies. Also, the prices are very good. I can recommend it.

Date of experience: June 16, 2020
Missouri
2 reviews
0 helpful votes
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I have been delighted with B&H Photo. The crew there treats their customers with respect and great care. They have often helped me to find exactly the right piece of equipment I need. I would highly recommend B&H.

Date of experience: June 16, 2020
Pennsylvania
2 reviews
0 helpful votes
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Everything I need, whenever I need it and always at the right price. Don't look at Amazon first, prices are better here.

Date of experience: June 16, 2020
Massachusetts
1 review
0 helpful votes
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Simply the BEST
June 15, 2020

Been buying from B&H for years. Always first rate... Video, photo, lighting - there are knowledgable sales people in every department.

Date of experience: June 15, 2020
Texas
1 review
0 helpful votes
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Website is easy to navigate and prices are very competitive. Free shipping is a plus with reliable customer service.

Date of experience: June 15, 2020
New York
1 review
0 helpful votes
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Thanks
June 14, 2020

Nice and easy shopping... thank you for the experience, and I look forward to others purchases I may want down the road.

Date of experience: June 14, 2020
Minnesota
1 review
0 helpful votes
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SImply the Best!
June 13, 2020

Short Review - Simply the best purchase experience on the planet! One need not look elsewhere or surf the internet all afternoon...

Date of experience: June 12, 2020
Colorado
1 review
0 helpful votes
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Reliable
June 13, 2020

I have purchased a number of things from B&H over the years. I have always found them to be a reliable supplier of quality products at a reasonable price.

Date of experience: June 11, 2020
Colorado
1 review
0 helpful votes
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Compared to the fake Amazon reviews, where you can't even read your own review, which is hidden behind so-called AI procedures at B&H you get very single review on your fingertips.
Besides that the prompt shipping and handling for free is amazing.
I can only recommend B&H to everybody.

Date of experience: June 11, 2020
California
1 review
0 helpful votes
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I have bought more than $3000 audio, video and computer equipments on this website. Nothing runs into a problem. Although the shipping and return procedure is not as fast as some other merchants with local entities, such as Best Buy or Amazon Prime, B&H often outcompete them with better price and more free items.

Date of experience: June 10, 2020
Ohio
1 review
0 helpful votes
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B&H has great prices and excellent customer service. I have ordered a lot of my photography gear from B&H and also my Apple Macbook Pro. I have always been satisfied with customer service and the speed in which I received my merchandise.

Date of experience: June 10, 2020
New Jersey
1 review
0 helpful votes
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Quick and easy
June 10, 2020

Your website is easy to navigate and the order process is simple and fast free shipping was included Thank you

Date of experience: June 10, 2020
Illinois
1 review
0 helpful votes
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Good experiences
June 10, 2020

I love B&H nothing but good experiences. I trust them. I know I'm getting exactly what was described and also love that there's a way to save a little extra with Payboo.

Date of experience: June 9, 2020
New York
1 review
0 helpful votes
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I always check other sites comparing prices; B&H has a reputation of offering quality items at a great price!

Date of experience: June 9, 2020
Missouri
1 review
0 helpful votes
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BH has been good to do business with. Has a good selection of what I want. Haven't had any problems and have been helpful. Their web page has been good for information about products and has been good to help me with decisions.

Date of experience: June 9, 2020
Texas
2 reviews
0 helpful votes
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BH Photo is always an excellent experience with many items in stock and fast shipping. The checkout is fast and efficient.

Date of experience: June 9, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States