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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I still remember the one time I had to cancel an order last minute, the sales representative wasn't trying to sell me something else or find some other way for me to simply make a sale but was extremely compassionate and understanding. Since then i've purchased the bulk of my business equipment from B&H to help support their cause and the history they have.
Thanks for everything B&H!
B&H Photo Video has always been my go to place for ordering any thing pertaining to photography. I can find the product(s) I need in a flash!
Never an issue with B&H
1st time ordering a computer from them, but they had what I was looking for-Love this place
Bardzo dobrze zaopatrzony sklep w rzeczy dla każdego filmowca i fotografika. Przejzyście poukładane działy tematyczne oraz sprzęt i rzeczy, które są potrzebne. Duża "6"
I have made a few purchases and returned a couple of items. So far so good. The website is easy to search and no annoying pop-ups. I ordered a power supply and gaming peripherals. Returns were no problem and I chose the gift card instead of cash because I will continue to shop B&H.
I wanted a specialist camera bag to protect against the weather, found what I needed in stock, and ordered the item without problems. Well done!
I have never run in to any problems with them. Good service makes loyal customers so will continue to use them like i have for many years.
I've been shopping at B&H for several years now and cannot recommend them enough. I'm a creative professional in a rural area in the States, which means the closest camera store is 2 hrs away and has garbage selection & support. B&H has BOTH the best listings on the internet (and is amazing for product research & comparison); AND ALSO they have the best shipping around. Do yourself a favor & shop B&H!
Quick & easy ordering process. I have always received expedited delivery for merchandise ordered on line.
I live in Singapore. I tried to support the local business. 3 to 5 working days for a courier that takes 30 minutes. Welcome to 1970 for the Singapore attitude. Welcome B and H. Always on time. 90 percent of the time earlier. If owned a business I would benchmark with B and H. Do not save couple of dollars and take a risk to order. B and H every time for me.
Another excellent B&H buying experience: easy fast, great selection and prices. I've been a satisfied customer for decades.
I have been ordering from B&H Photo for years and always appreciate their efficient service. I love all the shipping options, product variety and great prices. Everything I need is in this store.
Easy to use website and great products. I always rely on B&H for my camera and photography needs. Keep up the Great Service B&H.
I've been dealing with B&H for about 20 years now. This entity is the consummate business, with regard to my photographic needs. Their exemplary products, service and website have made my experiences productive. They have never disappointed.
My only con is delivery is slow and its frustrating when you order two items they don't always ship together.
I am a longtime B&H customer. I have dealt with various departments at B&H, and they always handle each situation in the proper manner. Thus, there is really not much to say other than I feel that B&H is the best, and that is why I patronize B&H for my photography needs.
Excellent service and I really like the in stock availability of items I need. Being in Texas and needing things quickly is important to my business.
B &H always offers the highest quality items at affordable prices. Their service is always timely and responsive to my needs. Love dealing with this trusted company.
Perfect service for 20 years. Ordering is easy. The chat is excellent. Support is fantastic. The price is on point. Video, Lights, Audio... one-stop-shop for everything.
Best ever electronics shop for the last 30 years. Fast and efficient. All employees are very knowledgeable of every single thing they sell.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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