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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
13 helpful votes
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I still remember the one time I had to cancel an order last minute, the sales representative wasn't trying to sell me something else or find some other way for me to simply make a sale but was extremely compassionate and understanding. Since then i've purchased the bulk of my business equipment from B&H to help support their cause and the history they have.

Thanks for everything B&H!

Date of experience: June 9, 2020
Texas
2 reviews
0 helpful votes
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B&H Photo Video has always been my go to place for ordering any thing pertaining to photography. I can find the product(s) I need in a flash!

Date of experience: June 8, 2020
New Jersey
1 review
0 helpful votes
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Never an issue with B&H
1st time ordering a computer from them, but they had what I was looking for-Love this place

Date of experience: June 8, 2020
Poland
1 review
0 helpful votes
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Trafność wyboru
June 9, 2020

Bardzo dobrze zaopatrzony sklep w rzeczy dla każdego filmowca i fotografika. Przejzyście poukładane działy tematyczne oraz sprzęt i rzeczy, które są potrzebne. Duża "6"

Date of experience: June 8, 2020
Arizona
1 review
0 helpful votes
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Better than Neweg
June 9, 2020

I have made a few purchases and returned a couple of items. So far so good. The website is easy to search and no annoying pop-ups. I ordered a power supply and gaming peripherals. Returns were no problem and I chose the gift card instead of cash because I will continue to shop B&H.

Date of experience: June 7, 2020
Washington
1 review
0 helpful votes
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I wanted a specialist camera bag to protect against the weather, found what I needed in stock, and ordered the item without problems. Well done!

Date of experience: June 7, 2020
Washington
1 review
0 helpful votes
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B&h is the best
June 6, 2020

I have never run in to any problems with them. Good service makes loyal customers so will continue to use them like i have for many years.

Date of experience: June 5, 2020
Kentucky
1 review
13 helpful votes
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I've been shopping at B&H for several years now and cannot recommend them enough. I'm a creative professional in a rural area in the States, which means the closest camera store is 2 hrs away and has garbage selection & support. B&H has BOTH the best listings on the internet (and is amazing for product research & comparison); AND ALSO they have the best shipping around. Do yourself a favor & shop B&H!

Date of experience: June 5, 2020
Jennifer B.
Wyoming
1 review
0 helpful votes
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Label Order
June 4, 2020

Quick & easy ordering process. I have always received expedited delivery for merchandise ordered on line.

Date of experience: June 4, 2020
Singapore
1 review
0 helpful votes
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I live in Singapore. I tried to support the local business. 3 to 5 working days for a courier that takes 30 minutes. Welcome to 1970 for the Singapore attitude. Welcome B and H. Always on time. 90 percent of the time earlier. If owned a business I would benchmark with B and H. Do not save couple of dollars and take a risk to order. B and H every time for me.

Date of experience: June 3, 2020
Georgia
1 review
0 helpful votes
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Another excellent B&H buying experience: easy fast, great selection and prices. I've been a satisfied customer for decades.

Date of experience: June 3, 2020
Virginia
1 review
0 helpful votes
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I have been ordering from B&H Photo for years and always appreciate their efficient service. I love all the shipping options, product variety and great prices. Everything I need is in this store.

Date of experience: June 3, 2020
Missouri
1 review
0 helpful votes
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Wonderful and Easy
June 4, 2020

Easy to use website and great products. I always rely on B&H for my camera and photography needs. Keep up the Great Service B&H.

Date of experience: June 2, 2020
Wisconsin
1 review
0 helpful votes
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B&H - THE BEST
June 4, 2020

I've been dealing with B&H for about 20 years now. This entity is the consummate business, with regard to my photographic needs. Their exemplary products, service and website have made my experiences productive. They have never disappointed.

Date of experience: June 2, 2020
Washington
1 review
0 helpful votes
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My only con is delivery is slow and its frustrating when you order two items they don't always ship together.

Date of experience: June 2, 2020
Texas
1 review
0 helpful votes
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THE BEST!
June 2, 2020

I am a longtime B&H customer. I have dealt with various departments at B&H, and they always handle each situation in the proper manner. Thus, there is really not much to say other than I feel that B&H is the best, and that is why I patronize B&H for my photography needs.

Date of experience: June 1, 2020
Texas
1 review
0 helpful votes
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Items review
May 29, 2020

Excellent service and I really like the in stock availability of items I need. Being in Texas and needing things quickly is important to my business.

Date of experience: May 28, 2020
Louisiana
1 review
0 helpful votes
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B &H always offers the highest quality items at affordable prices. Their service is always timely and responsive to my needs. Love dealing with this trusted company.

Date of experience: May 28, 2020
California
1 review
0 helpful votes
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Perfect service for 20 years. Ordering is easy. The chat is excellent. Support is fantastic. The price is on point. Video, Lights, Audio... one-stop-shop for everything.

Date of experience: May 27, 2020
New York
1 review
0 helpful votes
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Best ever electronics shop for the last 30 years. Fast and efficient. All employees are very knowledgeable of every single thing they sell.

Date of experience: May 27, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States