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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Jonathan D.
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Prices and service always bring me back to B&H. I've always been satisfied with the products, but the price reductions and stock alerts along with fast delivery make B&H tops.

Date of experience: May 27, 2020
Colorado
1 review
0 helpful votes
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ONE stop shop
May 27, 2020

Ordering is easy. Chat is excellent. Support is fantastic. Price is on point. Video, Lights, Audio... one stop shop for everything.

Date of experience: May 26, 2020
Puerto Rico
2 reviews
0 helpful votes
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Siempre que necesito algun equipo o pieza, lo puedo encontrar a un buen precio. Ademas, me permite hacer comparaciones entre diferentes modelos de los equipos buscados.

Date of experience: May 26, 2020
District of Columbia
1 review
0 helpful votes
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Great Company
May 26, 2020

B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.

Date of experience: May 26, 2020
Arizona
1 review
0 helpful votes
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Website gave me all the information I needed as well as reviews. Very happy and will visit B&H every time we have an equipment need.

Date of experience: May 25, 2020
Nevada
1 review
0 helpful votes
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Excellent Equipment, excellent prices, easy returns and outstanding knowledgeable technical support.

Date of experience: May 25, 2020
Azerbaijan
1 review
14 helpful votes
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Last my order from you and your support is worse than amazon. HDD stop to work later contact your support response come late and no any help got just asked contact manufacturer. Manufacturer doesn't want to fix product bug. When I purchase from amazon they care feedback of their customer, immediately push manufacturer to replace bad product. Hope you can understand and improve customer satisfaction.

Date of experience: May 25, 2020
Henry P. — B&H Photo Video Rep
over a year old

B&H Order Number: 831376230 placed 11/17/19. Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy for new products is thirty days. Thereafter if a customer has a problem with a product the customer is directed to pursue warranty service from the manufacturer or US distributor. If you have a complaint about their response to your request for help, it is they, not B&H, which deserves your comments. -- Henry Posner / B&H Photo-Video

Massachusetts
1 review
0 helpful votes
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Thank you for being open during the pandemic, for having what I need, and for being closed on Shabbat. Thanks for shipping my stuff out so quickly. Couldn't ask for more.

Date of experience: May 24, 2020
Massachusetts
1 review
0 helpful votes
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Solid!
May 26, 2020

Love supporting a camera store that always has what I am looking for at a reasonable price readily available online. Never had a problem.

Date of experience: May 24, 2020
Colorado
1 review
0 helpful votes
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Having dealt with B&H for the last decade at least, I've never had a single issue. Film offerings have expanded to include more films that I'd never find on the shelf of any camera store near me. Consistently been able to supply me with the products I need for my research and workshops.

Date of experience: May 24, 2020
California
1 review
0 helpful votes
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Hello. I do love BHphoto. They have everything I need except humus. I do like humus. Why don't they sell humus? I do not know. But I do know if they did sell humus then BHphoto would have EveryThing I need. But hey, no one is perfect, right? But BHphoto is real close. Be safe and take care of the world. It's the only one we have. Hugs.-d

Date of experience: May 22, 2020
Pennsylvania
1 review
0 helpful votes
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I am a pro photographer in Pittsburgh and have been a customer for a very long time. B & H always has what I need and ships it quickly.

Date of experience: May 22, 2020
Tennessee
1 review
0 helpful votes
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I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.

Date of experience: May 21, 2020
California
1 review
0 helpful votes
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B&H always has the best prices, the best service, and amazing customer service standards. I have shopped at all the big name camera shops, none of them compare to B&H. I often feel like I am cheating if I do as little as step foot into a different camera shop. A+++
(PS: this is not a paid advertisement)

Date of experience: May 21, 2020
District of Columbia
1 review
0 helpful votes
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So far so good
May 22, 2020

Ordered masks but then got an email saying it was out of stock after i placed the order. Why did it take my order then? Next day though, i got an email asking if i wanted to order again because it was back in stock. I did. So we'll see...

Date of experience: May 20, 2020
Indiana
1 review
0 helpful votes
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I appreciate the ease with which I can place my orders & the fast, free delivery. I am glad I found you online.

Date of experience: May 20, 2020
Utah
1 review
0 helpful votes
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I can totally depend on B&H to deliver quality equipment and service. I've been buying from them for years and they are my first place to shop.

Date of experience: May 19, 2020
Wisconsin
1 review
0 helpful votes
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Easy
May 20, 2020

Easy to look around store aka web site. Easy and fast to check out. Fine people to do business with.

Date of experience: May 19, 2020
Montana
1 review
0 helpful votes
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Service
May 19, 2020

Honesty, reliable, cost, good service and good customer service, timely shipments and questions answered

Date of experience: May 18, 2020
North Dakota
1 review
0 helpful votes
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This is one of my favorite places to shop! Always easy to find what I'm looking for, competitive prices and always great service! Highly recommend!

Date of experience: May 17, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States