Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Debbie M.
Unfollow Debbie M.
Share Review
Report Review

Just Bought It
May 19, 2020

It looks like what I want I will let you know in one week. I have purchased from them before without any problems if something is wrong, Great store only store I will buy from online.

Date of experience: May 17, 2020
Texas
1 review
1 helpful vote
Follow K N.
Unfollow K N.
Share Review
Report Review

I've been buying both new and used photo and computer equipment here for years. Great company to deal with.

Date of experience: May 17, 2020
New Jersey
1 review
0 helpful votes
Follow Bob M.
Unfollow Bob M.
Share Review
Report Review

Superb Service
May 16, 2020

I have many years of purchasing from B&H and have never been disappointed with customer service, efficiency, pricing, courtesy, product knowledge and variety (price are always accurate, competative and fair),

Date of experience: May 15, 2020
Florida
1 review
0 helpful votes
Follow DOUGLAS C.
Unfollow DOUGLAS C.
Share Review
Report Review

Have used B&H since I went in business in 1994. Never has disappointed me. Great service and great website. So easy to find items and order.

Date of experience: May 15, 2020
Washington
3 reviews
0 helpful votes
Follow Ron F.
Unfollow Ron F.
Share Review
Report Review

Best selection, competitive pricing, and with PayBoo account, pretty unbeatable. I respect that the company honors the Sabbath, even though I am not Jewish. That kind of commitment to values is rare these days.

Date of experience: May 14, 2020
Massachusetts
1 review
0 helpful votes
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Well it almost rhymed! Great products, Great Prices, Great Service and quick delivery. What else need be said!

Date of experience: May 14, 2020
Canada
1 review
0 helpful votes
Follow Sam C.
Unfollow Sam C.
Share Review
Report Review

B&H is the best photography equipment store and the customer service is perfect. If you need an expert advice, that's the place to go.

Date of experience: May 14, 2020
Massachusetts
1 review
0 helpful votes
Follow suneel m.
Unfollow suneel m.
Share Review
Report Review

Very easy to search and buy the products, the flow of purchase is very fast and can search the products specifications clearly.

Date of experience: May 14, 2020
New York
1 review
0 helpful votes
Follow isaac n.
Unfollow isaac n.
Share Review
Report Review

The best electronic store in the tri state area, by far. I have been going to this store for over 35 years. It gets better with every visit.

Date of experience: May 13, 2020
Indiana
1 review
0 helpful votes
Follow Gary H.
Unfollow Gary H.
Share Review
Report Review

Quarantine order
May 15, 2020

I've ordered cameras, lenses, flashes, and now some photo paper and printer ink. I've always been able to find what I need, and the orders have always arrived complete and in a timely fashion.

Date of experience: May 13, 2020
Texas
1 review
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Very easy ordering process. Excellent product selection. Very pleased with transaction and like the PayBoo payment feature which saved me money on my transaction.

Date of experience: May 13, 2020
GB
1 review
0 helpful votes
Follow Jim R.
Unfollow Jim R.
Share Review
Report Review

Zoom H6 order
May 15, 2020

Was able to get a video review of the Zoom H6 operation and some tests, placed order with no hassles

Date of experience: May 13, 2020
New Mexico
1 review
0 helpful votes
Follow mark S.
Unfollow mark S.
Share Review
Report Review

Awesome help!
May 15, 2020

Used Zoom to get really good advice from a B&H Zoom meeting. Leslie was really helpful with our church video lighting. Kuddos to her and B&H!

Date of experience: May 13, 2020
New York
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

GREAT SERVICE
May 15, 2020

I talked with the sales department about replacing a lens and within 24 hrs. They got back to me with a solution & options.

Date of experience: May 13, 2020
Pennsylvania
1 review
0 helpful votes
Follow Anthony R.
Unfollow Anthony R.
Share Review
Report Review

They always have great service and awesome prices. I always go to them. They are very knowledgable. Great selection.

Date of experience: May 12, 2020
Vermont
1 review
0 helpful votes
Follow Nancy B.
Unfollow Nancy B.
Share Review
Report Review

I have known this company for many years. They are ok and prices are fair. Their website gives you many choices of products.

Date of experience: May 12, 2020
New York
1 review
14 helpful votes
Follow Hiram S.
Unfollow Hiram S.
Share Review
Report Review

I'm a native New Yorker, and I've been going to B&H for almost 30 years. I'm a professional photographer and I've spent thousands of dollars in this store. I wish I were wealthy. I'd live in this place! So far, I've never had an issue with B&H, and I hope it stays that way. I don't see any reason why there would be, but I'm just saying. Even when I had an issue with a return, there was no problem and they solved it right away. I really only have good things to say about B&H, and I intend on shopping there. Hopefully for another 30 years, if I last that long!

Date of experience: May 12, 2020
Mexico
1 review
0 helpful votes
Follow Gabriel H.
Unfollow Gabriel H.
Share Review
Report Review

Great website, easy to navegate and find what you want. All the reviews really help in selecting a product. The checkout process is super-smooth, too! Of course, the prices are generally the best online, too.

Date of experience: May 11, 2020
Minnesota
1 review
0 helpful votes
Follow Wei-Long C.
Unfollow Wei-Long C.
Share Review
Report Review

Through the years, I have been very satisfied with B&H. This is one of the most trustworthy retailers around.

Date of experience: May 11, 2020
Kansas
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

Excellent selection. Good prices. I try to buy local, but B&H is hard to beat. Look forward to upcoming camera releases!

Date of experience: May 11, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States