Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Our go to place to shop, amazing selection of the items we need and with others don't have a hard to find item they not only have it in stock but with super fast shipping
Tremendous selection, fast shipping, well organized returns. No complaints, except for being forced to write a review when I really have nothing to say.
My go-to supplier for all things photo, audio, video, computer, peripherals, consumables... I don't expect better prices, service, or selection from anywhere else.
As always, B&H are wonderful to deal with... efficient, reliable and great service both before and after the purchase
I love B&H and have for years. Going into the store, I literally have to pull myself out before I buy again. Now this online experience is just as difficult for me to indulge and its super fast and I find exactly what I want within second. I may have to get off of the mailing list. Thank you. ;)
As a nonprofit I hadA few issues establishing my tax free status. Everyone was helpful and worked with me through the whole process. Once it was established, everything went smoothly and easily.
Super grateful to have B&H, they are not perfect. But it is through them that I am able to get most of my equipment at amazing prices.
I adopted three girls 23 years ago who were hungry. The cost was above my means. So everything needed to go well that I did. And everything that I purchased from B&H Photo Video went well. For which I am thankful. Quality for the money invested was always there in the products. And value for dollar. I would like to have bought at the extreme high end of technology. But what I did buy met my needs and lasted a long time. And each girl fulfilled her potential and was able to dream again.
B&H has products the other large stores list but don't have on hand. Moreover, their customer service was very helpful in establishing our account properly and setting us up for future success. Great company.
I have been doing business with B&H for over thirty years. I will not go anywhere else. So Nuff Said.
Very easy website to use. Prices are always competitive and for my area, great shipping.
I am in CT a state next door to B&H
Always have quality products that they stand behind. I have used this company for 40 years. Never disappointed.
I am an educator and always recommend B&H to my students. Their service and prices are the best! They have earned my recommendation for making the purchasing process so easy.
Always on time, consistent most reasonable prices, extensive range of quality products, excellent website with correct reviews and rating from verified customers.
Super simple! Looked for a specific item, found it quickly at a great price. I then used my Payboo Card Savings to place the final order. The whole process took about two minutes! Talk about efficiency and service. I'm hooked on B&H.
Have been purchasing photography equipment for quite a few years now and have always had great experiences. Thanks for all that you do! So far, so good! Keep up the superb work!
B&H makes buying so easy; great selections, in-stock and quick delivery. We've been B&H customers for over 20 years!
Easy to navigate. Purchase flow worked as planned. No complaints! Staff was very knowledgeable and all questions were answered quickly and accurately.
These guys are the superstore of superstores. They have deep stock, a wide variety and a great credit card.
Excellent in every respect! Excellent availability of items and very dependable service. I have never had any problems with my orders.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL

