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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Our go to place to shop, amazing selection of the items we need and with others don't have a hard to find item they not only have it in stock but with super fast shipping

Date of experience: May 11, 2020
Ethan C.
New York
1 review
0 helpful votes
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Tremendous selection, fast shipping, well organized returns. No complaints, except for being forced to write a review when I really have nothing to say.

Date of experience: May 10, 2020
New York
2 reviews
0 helpful votes
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Indispensable
May 11, 2020

My go-to supplier for all things photo, audio, video, computer, peripherals, consumables... I don't expect better prices, service, or selection from anywhere else.

Date of experience: May 10, 2020
New York
1 review
0 helpful votes
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Great Service
May 9, 2020

As always, B&H are wonderful to deal with... efficient, reliable and great service both before and after the purchase

Date of experience: May 8, 2020
Canada
1 review
0 helpful votes
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I love B&H and have for years. Going into the store, I literally have to pull myself out before I buy again. Now this online experience is just as difficult for me to indulge and its super fast and I find exactly what I want within second. I may have to get off of the mailing list. Thank you. ;)

Date of experience: May 8, 2020
Virginia
1 review
0 helpful votes
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Problem solved
May 9, 2020

As a nonprofit I hadA few issues establishing my tax free status. Everyone was helpful and worked with me through the whole process. Once it was established, everything went smoothly and easily.

Date of experience: May 7, 2020
Botswana
1 review
0 helpful votes
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Grateful
May 9, 2020

Super grateful to have B&H, they are not perfect. But it is through them that I am able to get most of my equipment at amazing prices.

Date of experience: May 7, 2020
Washington
1 review
9 helpful votes
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I adopted three girls 23 years ago who were hungry. The cost was above my means. So everything needed to go well that I did. And everything that I purchased from B&H Photo Video went well. For which I am thankful. Quality for the money invested was always there in the products. And value for dollar. I would like to have bought at the extreme high end of technology. But what I did buy met my needs and lasted a long time. And each girl fulfilled her potential and was able to dream again.

Date of experience: May 6, 2020
Illinois
1 review
0 helpful votes
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B&H has products the other large stores list but don't have on hand. Moreover, their customer service was very helpful in establishing our account properly and setting us up for future success. Great company.

Date of experience: May 6, 2020
Texas
1 review
0 helpful votes
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I have been doing business with B&H for over thirty years. I will not go anywhere else. So Nuff Said.

Date of experience: May 5, 2020
Massachusetts
1 review
0 helpful votes
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Very easy website to use. Prices are always competitive and for my area, great shipping.
I am in CT a state next door to B&H

Date of experience: May 5, 2020
California
1 review
0 helpful votes
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Always have quality products that they stand behind. I have used this company for 40 years. Never disappointed.

Date of experience: May 5, 2020
Missouri
1 review
0 helpful votes
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Simply the best!
May 5, 2020

I am an educator and always recommend B&H to my students. Their service and prices are the best! They have earned my recommendation for making the purchasing process so easy.

Date of experience: May 4, 2020
New York
1 review
0 helpful votes
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Always on time, consistent most reasonable prices, extensive range of quality products, excellent website with correct reviews and rating from verified customers.

Date of experience: May 4, 2020
California
1 review
0 helpful votes
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Super simple! Looked for a specific item, found it quickly at a great price. I then used my Payboo Card Savings to place the final order. The whole process took about two minutes! Talk about efficiency and service. I'm hooked on B&H.

Date of experience: May 3, 2020
Texas
1 review
0 helpful votes
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Have been purchasing photography equipment for quite a few years now and have always had great experiences. Thanks for all that you do! So far, so good! Keep up the superb work!

Date of experience: May 3, 2020
New York
1 review
0 helpful votes
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More stuff
May 3, 2020

B&H makes buying so easy; great selections, in-stock and quick delivery. We've been B&H customers for over 20 years!

Date of experience: May 3, 2020
Christopher D.
Oklahoma
1 review
0 helpful votes
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Easy to navigate. Purchase flow worked as planned. No complaints! Staff was very knowledgeable and all questions were answered quickly and accurately.

Date of experience: April 30, 2020
New York
1 review
0 helpful votes
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These guys are the superstore of superstores. They have deep stock, a wide variety and a great credit card.

Date of experience: April 29, 2020
California
1 review
0 helpful votes
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Excellent in every respect! Excellent availability of items and very dependable service. I have never had any problems with my orders.

Date of experience: April 29, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States