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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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While looking for batteries and such for my Panasonic G7, I found it hard to match what batteries go with which cameras... had to read descriptions of too many wrong batteries to find what I wanted... maybe a link from the camera page to only the products that will work with it (and things like dummy batteries and chargers too)? Would be nice if on camera page links to things like compatible memory cards (and readers)... not fun spending hours to get what I need!
I find ordering from B&H fast and easy. I've never had a problem ordering here. And, living in Philadelphia, delivery is usually one day, two days tops in most cases. I'm so far very happy with the service.
Consistently the best prices, with free shipping (at least for the kinds of things I usually order), helpful and knowledgeable customer service, and at no additional cost for tax using Payboo. Can't be beat.
Fairly good selection (why no iPhones?) good prices
Free delivery.
Store closes too often, but bearable.
Have bought ALL my Apple stuff from them, for years.
I regularly scan the competitors, and I continue to find B&H has top products, great pricing, and dependable service.
When lens I was interested in had a price drop, I was notified. It was just what I needed to pull the trigger and buy the lens. Found the lens and appropriate accessories instantly. Painless checkout.
I LOVE B & H, they are my Go To Store for all things Photography. I'm a Pro Photographer in the Blue Ridge Mountains and the quality of my gear is very important.
I have been a photographer for more than forty years. B&H Photo has been my main "go to" for professional photographic, video and audio equipment my entire career. If they don't have, nobody does. Fair pricing and professional service! Fast Shipping! Thanks for a great relationship!
I have made multiple purchases fro B&H and have never had a problem. If I have had questions, the fine folks at B&H have been gracious and expedient to answer each one. I will continue to do business with this company and encourage those I know to do the same when they have electronic/photo/video needs.
Choice of items and availability excellent as always. Items not available elsewhere typically available here
B&H provide one of the best deals for all my home office needs. Especially since they are located near home I receive all my purchases same week of purchase. KEEP BEING GREAT!
Item was out of stock when I first ordered on-line. This happened last night. Put myself on waiting list and today Item was already in stock. To my surprise, item already cost $19 more. Of course, doubt set in. Was item purposely declared out of stock so that I had to pay the higher price? $19 increase not much and I even got the squared 2-yr protection plan in addition to the manufacturer's limited 1-yr warranty. I just hope that the free shipment (packing and delivery date) would be in order. Additionally, I also ordered external hard drive which is arriving on the same delivery date. I want to be a good B&H customer. I hope B&H would not violate my trust. I am giving three stars thinking that what happened was only an aberration.
Thank you for your order and this feedback. We regret your unwarranted suspicion. The fact is that prices fluctuate and that products go into and out of availability. The two events are usually unrelated, but there are times when our supplier will take the opportunity, while restocking our warehouse, to make a price adjustment. It is hardly likely that we would make a $19 adjustment and risk upsetting a customer over so modest an amount. The the problem-solving principle "Occam's razor" says (paraphrasing here) until disproved the simplest explanation is the most likely. I think that applies. Please email order details to me at [email protected] and I will see if we can issue a $19 refund or store credit. -- Henry Posner / B&H Photo-Video
Like always My Purchase Store B&H Have all what I need!
Has the best Price and Stock! On all products
I always trust B&H to provide the best quality merchandise. I have shopped here for many years and have never been disappointed.
B&H always has all the best stuff at all the best prices! B&H is my go-to vendor for photo, lighting, sound and computer component needs.
Always the best prices and even in this uncertain times I got quick shipping. Website is easy to navigate and great pics/descriptions/specs. I'm in California and my orders always arrive in 2-3 days!
Great website. Simple check out... quality all around. For at least the last five years I always come back to this site to make my purchase. Every experience has been super! I am from the West Coast.
I love B&H! The large selection of merchandise, the service and shopping experience are the best! Very recommended.
The "ask an expert" responders really do listen and provide sensible, informed information.
Personally I value this and it is a tipping point in my purchase decision.
No matter when, where or what we order, B&H has the best price and solid delivery for our company. We rely upon their professional approach to our business needs.
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for this feedback. The best way to find a battery for a particular camera is to visit that camera's product page on our site, then select the ACCESSORIES tab and then "Batteries & Power." There you can find exactly the range of products in your description. You can also start at https://bhpho.to/3f5ZOep and reverse the search. -- Henry Posner / B&H Photo-Video