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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I would give 0 stars if I could but 1 star is the bare minimum to be able to write this review. I bought a laptop for my daughter's 15th birthday and I was not satisfied with the performance of the laptop. So I returned the laptop within the 30 day return window to make an EXCHANGE for another laptop, not even a refund, just an exchange for another laptop they had in stock.
I sent the laptop and I even received confirmation along with a signature that someone named Stein at B&H Photo and Video received the laptop. Yet, when I call them they say that they haven't received anything even though UPS sent me a confirmation with a SIGNATURE that they did. I have been stuck in this situation with a month; shopping with B&H has been one of the most frustrating and terrible experiences I have ever had.
As well as dealing with the fact that I lost $1400 dollars on a laptop that they won't even bother sending back to me, I have had to deal with the worst customer service I have ever encountered with a company. These people will keep you on hold for 30 minutes then hang up the phone and they don't care about the needs of the customer.
IF YOU DONT WANT YOUR MONEY TO BE STOLEN, DO NOT SHOP AT THIS STORE! DO NOT TRUST THESE PEOPLE! THEY ARE LIARS.
B&H is always dependable, if they say it is in stock, it is in stock! Shipping is always quick and complete. They are my go-to source for all things photo and audio.
Have been coming to B&H for years and big fan. Good prices, excellent service, and fast shipping - can't ask for much more!
I've dealt with this company for many years and it remains the gold standard for on-line shopping. Huge inventory and fair prices can't be beat.
B&H is always responsive and while the price may be a tad higher than some other use lens companies, i never doubt that the quality will match their description and I will be glad I used their store.
Always outstanding service. On the internet and on phones. Great store. Very easy to use website. Great stock. Customer service is very helpful as well
They have been awesome in getting us the right equipment to live stream our church services. Couldn't ask for better customer service.
Have not ordered in a while but B&H always makes it easy. They always have what I want in stock. Amazon watch out Your ship date for this item was May 20th! B&H will have it delivered to me next week.
What is there to say? With B & H Photo, there is never an pressure or sales pitch nonsense; just fast delivery and expert advice by chat or phone.
Always good products with consistent delivery. Very good selection as well. I have used B&H repeatedly over a decade and always been extremely satisfied.
So much more informative than big box stores. Great story too! I have bought only a few items from B&H but they've all been valuable purchases.
I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.
Tons of information about their products on the website, and knowledgeable staff make the purchase of expensive devices online much more comforting than through other channels. Prices are usually as good as Amazon, but service is way better, and... it's not a gigantic, world-altering behemoth of a company.
I am always pleased and never disappointed by the products and service received from B&H. I will continue to use B&H for all my photo needs.
I've been purchasing from B&H for several years. They always have what I want, the web site is easy to use, and delivery is prompt. What more can I ask for?
I have using B&H for years and I'm never disappointed by the merchandise I purchase. The online shopping experience is very quick and easy.
Easy access, easy to shop, good stuf at all
Every time in NYC I go to the store to buy something. The products, even used items, are the best device on photography ever.
Fedex has a returned order in its New Jersey warehouse, AND HAS NOT RETURNED IT TO B&H New Jersey warehouse after 10 days, even after2 requests for B&H customer service (they told me...)
As a result B&H does not issue a credit.
Web No: 1062032567 We appreciate your frustration. Our customer service staff is in touch with FedEx and they are trying to resolve this now. Thank you for your patience. -- Henry Posner / B&H Photo-Video
The best online shopping experience. B&H has a great array of products to choose from at reasonable prices so I always look here first.
I've have a 30 year relationship with B/H and have never had a problem. I don't return things often but when I did last week they handled it perfectly during a hard time with coronavirus. My heart is with them and NY
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Web No: 1061702887 Thank you for your order and this feedback. We regret your dissatisfaction. We received this order on 02/28/20. It was shipped the same day and delivered 03/03/20. Our standard return policy is thirty days but that policy states, "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." The laptop was shipped to us without return authorization and shipped to an incorrect address even though the returns dept address is on our site. This makes locating it considerably more difficult. The performance issue seems to have been that the laptop was running a game for which the laptop was not designed. An analogy might be trying to tow a heavy trailer with a compact 4-cyl car. -- Henry Posner / B&H Photo-Video