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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
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Super
April 3, 2020

Been dealing with B&H for a very long time... Always super service from a super store!
Thank you and STAY HEALTHY!

Date of experience: April 2, 2020
New York
2 reviews
2 helpful votes
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What can I say, a half dozen orders and all have great reviews and the correct products to compare one to the other. They have great prices and often times better than online mega stores. Got a telescope, camera stuff, GoPro stuff, etc. It's great. My only regret is not getting into NYC to see the actual store.

Date of experience: April 1, 2020
Alabama
2 reviews
0 helpful votes
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The best
April 2, 2020

I always find the exact thing or things that I need, every single time I try, Thank you, John Jeans.

Date of experience: April 1, 2020
Virginia
1 review
0 helpful votes
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THis Store Rocks!
April 1, 2020

I am always amazed with the "extras", speed and level of service I get from B&H. THey really work hard and it shows!

Date of experience: April 1, 2020
Minnesota
1 review
0 helpful votes
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In this time of need we are all assessing our strengths and weaknesses. B&H was there and working in times of current need. This pandemic we are all facing is creatively pushing us to all ends. Ends which will be met through connecting. Thank you B&H. From user who would have been exhibiting at the recently canceled The Photography Show in UK 2020 to NAB in Las Vegas and NYC.

Date of experience: March 31, 2020
New York
1 review
0 helpful votes
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B&H always has what i am looking for, and it ships out and arrives at my home so quickly... Always my first choice for anything photo related!

Date of experience: March 31, 2020
Illinois
1 review
0 helpful votes
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Always easy to find what I need on the website, and at a good price. The product information is accurate (better than some other sites!,) checkout is straightforward, and delivery is usually quick. It checks all the boxes.

Date of experience: March 31, 2020
Indiana
1 review
0 helpful votes
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A Faithful Friend
April 1, 2020

As a startup, you need folks you can trust. B&H has been a reliable partner for our business as we have grown over the last year. They have answered our questions about gear, delivered products on time as promised and kept a variety of product lines at different price points that give us the options we need.

Date of experience: March 31, 2020
New Jersey
1 review
0 helpful votes
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B&h-THE BEST
April 1, 2020

Painless, efficient, fast and reasonable in cost. My experience with B&B has always been stirling. And, Payboo saves me even more money

Date of experience: March 30, 2020
Arizona
1 review
0 helpful votes
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Easy!
March 30, 2020

I've been using B&H for 20 years. Great prices, easy shipping always beats Amazon by a mile! Take advantage of no sales tax in certain areas!

Date of experience: March 29, 2020
Florida
1 review
0 helpful votes
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Quick and easy
March 28, 2020

Very good online site. Easy ordering especially for returning customers. I have ordered from B&H for many years, and shopped their store when in NYC.

Date of experience: March 26, 2020
Illinois
1 review
0 helpful votes
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Chi Town
March 28, 2020

B&H is my only go to store for photographic equipment and supplies! I have no reason to go elsewhere. They have what i require. The shipping is quick and free!

Date of experience: March 26, 2020
Indiana
1 review
0 helpful votes
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Trust
March 28, 2020

I trust B&H to say what they do, and then do what they say. I can't ask for anything more than that.

Date of experience: March 26, 2020
New Jersey
1 review
0 helpful votes
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Simple, fast and with all of the information needed to make a good decision, B&H does it right and has always done it right. Add very fast shipping to the experience and you have e-commerce perfection. Well done again, B&H.

Date of experience: March 25, 2020
Washington
1 review
1 helpful vote
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Always a pleasure!
March 27, 2020

These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.

Date of experience: March 25, 2020
Massachusetts
1 review
0 helpful votes
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Great choices and prices. Probably have about everything you want and shipping is usually free.
My daughter and son-inlaw use it all the time and have never been disappointed

Date of experience: March 25, 2020
New York
1 review
0 helpful votes
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Delivery very fast
March 26, 2020

I live in New Jersey. Package arrived in two to three days. This is much faster than buying from Amazon.

Date of experience: March 25, 2020
District of Columbia
1 review
0 helpful votes
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I have been ordering from BH Photo for years. I have been consistently happy with my purchases, regardless of price point. Definitely recommend as a safe place to buy.

Date of experience: March 24, 2020
Colorado
1 review
0 helpful votes
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Been using B&H for years. Never had any problems. They always have good pricing and get their orders out quickly.

Date of experience: March 24, 2020
Rick M.
Washington
1 review
0 helpful votes
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This is not my first or second time ordering from B&H, in fact my company uses their services quite often for many of our technology needs on a regular basis. They have great prices with an even greater selection of products that we use on a daily basis.

Date of experience: March 23, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States