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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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What can I say, a half dozen orders and all have great reviews and the correct products to compare one to the other. They have great prices and often times better than online mega stores. Got a telescope, camera stuff, GoPro stuff, etc. It's great. My only regret is not getting into NYC to see the actual store.
I am always amazed with the "extras", speed and level of service I get from B&H. THey really work hard and it shows!
In this time of need we are all assessing our strengths and weaknesses. B&H was there and working in times of current need. This pandemic we are all facing is creatively pushing us to all ends. Ends which will be met through connecting. Thank you B&H. From user who would have been exhibiting at the recently canceled The Photography Show in UK 2020 to NAB in Las Vegas and NYC.
B&H always has what i am looking for, and it ships out and arrives at my home so quickly... Always my first choice for anything photo related!
Always easy to find what I need on the website, and at a good price. The product information is accurate (better than some other sites!,) checkout is straightforward, and delivery is usually quick. It checks all the boxes.
As a startup, you need folks you can trust. B&H has been a reliable partner for our business as we have grown over the last year. They have answered our questions about gear, delivered products on time as promised and kept a variety of product lines at different price points that give us the options we need.
Painless, efficient, fast and reasonable in cost. My experience with B&B has always been stirling. And, Payboo saves me even more money
Very good online site. Easy ordering especially for returning customers. I have ordered from B&H for many years, and shopped their store when in NYC.
B&H is my only go to store for photographic equipment and supplies! I have no reason to go elsewhere. They have what i require. The shipping is quick and free!
I trust B&H to say what they do, and then do what they say. I can't ask for anything more than that.
Simple, fast and with all of the information needed to make a good decision, B&H does it right and has always done it right. Add very fast shipping to the experience and you have e-commerce perfection. Well done again, B&H.
These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.
Great choices and prices. Probably have about everything you want and shipping is usually free.
My daughter and son-inlaw use it all the time and have never been disappointed
I live in New Jersey. Package arrived in two to three days. This is much faster than buying from Amazon.
I have been ordering from BH Photo for years. I have been consistently happy with my purchases, regardless of price point. Definitely recommend as a safe place to buy.
Been using B&H for years. Never had any problems. They always have good pricing and get their orders out quickly.
This is not my first or second time ordering from B&H, in fact my company uses their services quite often for many of our technology needs on a regular basis. They have great prices with an even greater selection of products that we use on a daily basis.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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