B&H Photo VideoReviews 3,782

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.

I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.

My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.

Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).

Long-time customer lost. Brand-new computer, took out of box, there is an issue with it (personal preference for use case, not manufacturing discount) and because I actually TOOK IT OUT TO FIND OUT WHAT THE COMPUTER LOOKS/FEELS LIKE that means I can't return it. Mea culpa for not reading return policy well. Say what you will about evil Amazon, going there next time. I've probably bought $20K of stuff from B&H over the last 4 years. They don't need my business and it shows.

Have ordered from B&H Photo several times. Always good products, competitive prices and very quick shipping.

Products & Services top notch, availability & shipping is outstanding. Would recommend this as your go to for all things Electronic.

But a tv from them. On tv product page states 30 day return policy. I ordered TV based on BH recommendations. I wasn't satisfied with product and decided to return for something else. I was told since TV is over 37', I can't return it even thought on product page states 30 day return. Total misleading. I written to 10 different customer service and to no satisfaction, none of them cared. I've been a BH customer for years and have spent over 10k with them over the years and this is the way they treat there customer. Amazon does not have these scandalous return policy. Don't put 30 day return on a product page and they switch policy. Would not recommend BH. Look to Amazon or Adorama for customer service

I am a dedicated customer for years
Lens did not connect saying (lens unavalable) and lens was tight to unscrew. Took to USED Dpt and they reffered me to outside company. OUTSIDE COMPANIES findings,"lens and camera corrosion damage we cant help you and sony won't either". They Returned it to me, I turned around got someone to look at it fix it for $150.00. They did, and guess what THE PROBLEM was? The SETTINGS. B&H gave me $25 dollars credit next purchase. Fred moshe Blumenthal Big Insult/ SAUVER PROGRAM COMMUNITY BASE PROGRAM FOR YOUTH.self funded by me. Were is the accoutability? Very cold blooded. And i shop here all the time. I am shocked. Who is responsible to reinburse me for the money i paid. And why didn't people just check the camera? I was at the last week of my warrenty,Hardly ever used camera. Very sad.

Date of experience: November 02,2023

This is the worst costumer service there, how can i verify my self if i just arrived to the united stated renting a room i hope you dont buy from them

Edit1: they are saying they want to make sure that im not a fraud, so they must asking for a valid ID which they didn't, or anything proving my identity, the verification process is a failure to verify my addressee with the address in my id, this way you can verify how legitimate client is, otherwise they are bad and costumer service the very bad, also id like to add they I still didn't get the refund we are talkin about,

The promise of instant tax rebate or 12 MO interest free financing with the Payboo card is bogus. They used to use a semi-reputable bank for the Payboo card but recently they switched to a scammy predatory creditor that uses archaic background and verification. Their application required a photo of my physical SS Card ( never encountered this ever) and they are so slow they take weeks to mail you requests. Their background checks have no security and request you send sensitive information via email attachments. Their reps on the phone are the worst. BH should remove Payboo from their site until they have a competent partner.

I bought a camera here as a gift for my husband and i needed fast delivery, unfortunately the delivery was late by one day. I don't know whether B&H Photo Video or the post office is to blame for this, but the situation was not very pleasant. Fortunately, my husband liked the gift.

I always find what I am looking for, whether it is equipment or supplys. The best of products and service.

I have made several purchases from B&H. I have always been able to find what I want/need, they are always dependable, and my purchases arrive correct and in perfect condition. When I can find items on sale (which is frequently), that is just icing on the cake.

Fast ordering with smooth flow for repeat customers.
All the information needed to make a smart decision.
Good phone consult if needed. Largest selection of products.
I have been purchasing from them for years.

UPDATE: I privately contacted BH, as is an option on this site. I haven't heard back from BH. My review stands.

I ordered a camera from them. Camera broke in less than one year. I sent it to them and they sent it to the wrong address; they told me it wasn't their error and so I was out of luck. They had no sympathy for the situation and no empathy, they only had a cavalier attitude and one that precluded any error on their part.

I finally got a hold of the people to whose address BH sent my camera and they were good enough to send it back to BH; BH was kept in the loop and I provided the tracking number for the camera. BH received the camera and let me know this via email.

And then BH couldn't find the camera. And then they ran a charge through my bank on my camera that I had paid for less than a year ago; yes, a double charge and thank goodness the bank refused it. And then they stonewalled during the many, many phone calls that I initiated and the many many emails that I wrote. In addition several people were answering my communications and no one knew what the other person was doing.

My camera, they say, is out their door and is in the process of shipping. And they now say I provided no battery when I originally returned the battery. In fact I did. And in fact the people who mailed my camera back to BH to needed to pay a bit extra for the battery inside the box. Somewhere between BH receiving the original return, and mailing it to the wrong place, and receiving it back again they are stating they have no battery.

If this sounds confusing and convoluted, it is. And that's the shabby 'service' BH doles out these days. They used to be about their products and customers- now they're about greed. I won't be purchasing from them again; a shame since I've been purchasing since 2003. They were good, now they aren't.

I needed equipment pretty soon for class and I even found better prices compared to amazon! Instead of having to wait two weeks, my needs will come in a few days!

This is my second online order with B&H. I was really impressed with the shipping time on my first order (a telephoto zoom lens) and the quality and depth of information on the website. I only recently got into photography and am slowly building up my "gear" collection. This site has been very helpful, and I feel like I could spend hours on it whether actually purchasing or not. B&H was recommended to me by a friend who is a somewhat more experienced photographer. I do not feel intimidated, confused, or pressured by this site, even though I am new to most of this. If anything, this site has encouraged me to keep gradually learning and growing.

I will be traveling to NYC soon and hope to visit the actual store!

Part of my order was not delivered. They chose not to fix the situation or help in any way. Buyer beware.