Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BHFO

BHFO

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BHFO?
grey stargrey stargrey stargrey stargrey star

BHFO Reviews Summary

BHFO has a rating of 3.2 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BHFO most frequently mention great prices, customer service and good quality. BHFO ranks 7th among Discount Designer Clothes sites.

service
27
value
26
shipping
27
returns
25
quality
24

Instant Feedback

5,256 reviews

We monitor reviews for authenticity

Colorado
1 review
3 helpful votes
Follow Justyna B.
Unfollow Justyna B.
Share Review
Report Review

I am obsessed with this store. I really don't get the negative reviews. So far ordered about 5 times from them, orders of at least 10 items. I am yet to be disappointed. I get a lot of Nordstrom / Bloomingdales brands for pennies. I will be buying again and again!
Today's haul in the picture

Date of experience: September 17, 2019
Canada
1 review
16 helpful votes
Follow Bart S.
Unfollow Bart S.
Share Review
Report Review

Gave a negative review ( old used clothing, advertised as new) and have been banned from purchasing from them on eBay.
They were my fave sellers a few years ago. Something's happened.

Date of experience: September 7, 2019
Louisiana
1 review
24 helpful votes
Follow Cathy L.
Unfollow Cathy L.
Share Review
Report Review

I purchased a pair of white leather Converse through Amazon. First of all, spent $7.99 shipping and it took forever. I received packages from the UK in less time. Then I opened the box -- 2 completely different shoes! I returned them within 2 days of receiving. Then, even though it was their screw up, they refused to refund the $7.99 shipping.

Date of experience: August 29, 2019
Violetta V.
North Carolina
1 review
20 helpful votes
Follow Violetta V.
Unfollow Violetta V.
Share Review
Report Review

Bought a dress thru Amazon. I washed it once with almost brand new Samsung wash machine in delicate. Stitches came out and tag fell off. Straps shrunk and fabric looks horrible. Amazon contacted them twice and the same reply both times that it was used and they cannot refund me. I can only imagine what happens to this dress when washed twice.

+1
Date of experience: July 30, 2019
Canada
1 review
15 helpful votes
Follow Ton M.
Unfollow Ton M.
Share Review
Report Review

I bought sandals on amazon from this third party BHFO and they use DHL express who will charge you additional fees in Canada. I try to reach them but poor customer service. Will never buy from them or Amazon US ever again ( if youre from another country)

Date of experience: June 14, 2019
Hawaii
1 review
0 helpful votes
Follow Vera R.
Unfollow Vera R.
Share Review
Report Review

I bought a Yumi Kim dress via Walmart. Dress was gorgeous and well priced but a tad small and I initiated a return. Walmart did not contact the seller right away but I found the seller via Facebook chat. They offered a prompt and excellent service, guiding me through return process and following-up. It was smooth and easy. I would be happy to buy from this seller again.

Date of experience: May 28, 2019
Minnesota
1 review
8 helpful votes
Follow Pam I.
Unfollow Pam I.
Share Review
Report Review

SCAMMERS
May 28, 2019

BOUGHT A BRAND NEW PAIR OF PAIGE SHORTS FROM THIS COMPANY ON EBAY. WASH THEM ONCE ON THE HAND WASH CYCLE IN COLD WATER. FELL APART USELESS! NEVER BUY FROM THEM AGAIN.

Date of experience: May 28, 2019
Louisiana
1 review
15 helpful votes
Follow patricia g.
Unfollow patricia g.
Share Review
Report Review

BOUGHT BOOTS AND CAME IN A BOX DESTROYED HAD DUCK TAPE ALL OVER AND RIGHT BOOT WAS STRETCHED TO HELL AND SO THEY PUT STYROFOAM IN IT AND BALLED TISSUE TO DISGUISE THE STRETCHED BOOT AND THE OTHER BOOT HAD NO STUFF IN IT TO SUPPORT AT ALL THEY SENT ME HORRIBLE MESSED UP BOOTS I LOVED THE DESIGNED THATS WHY I BOUGHT THEM BUT THESE PEOPLE KNEW THESE WERE EFFED UP AND SHIPPED THEM TO ME ANYWAY!

+1
Date of experience: April 12, 2019
North Carolina
1 review
13 helpful votes
Follow Customer A.
Unfollow Customer A.
Share Review
Report Review

Scam: Wrong item
March 27, 2019

I think I received a wrong item, but they removed the listing shortly after I bought it, so there was no way to check it! When I wrote about it, I received an email after some days in which I was asked to return the item on paying for the shipping, so that would be twice the shipping, which would be about the price of the item itself.

Date of experience: March 27, 2019
Washington
4 reviews
32 helpful votes
Follow Violeta H.
Unfollow Violeta H.
Share Review
Report Review

Apparently BHFO doesn't charge the sales tax at the time of the purchase on eBay (probably to make their final price look cheaper), but if you live in a sales tax state - expect a letter in the beginning of the year that all your purchases from the previous year have been reported to the state authorities. It is the right thing to pay taxes, but dealing with it is a hassle. So I wish this company wouldn't push that headache onto its online consumers and just charge the sales tax upfront (or at least be transparent about what we will have to deal with at the end).

Date of experience: March 24, 2019
Texas
1 review
17 helpful votes
Follow Angela P.
Unfollow Angela P.
Share Review
Report Review

Background info. I have 100 pieces of clothing from Three Dots. Just received a dress from them on Amazon and I don't think it is authentic. It's suppose to be British sleeve. I have lots of them in my closet but this dress not same brutish sleeve. It is thinnest material too. The three dots which is three dots logo on clothes is 3 BLACK DOTS THAT CANNOT BE FELT WHEN TOUCHED. THIESE THREE DOTS ARE SCRATCHY WHITE DOTS. NOTHING ON MY CLOSET HAS WHITE DOTS. I WILL NEVER BUY FROM TJEK AGAIN. EVENTUALLY THRY BE OUT IF BUSINESS.

Date of experience: October 12, 2018
Texas
1 review
23 helpful votes
Follow samantha a.
Unfollow samantha a.
Share Review
Report Review

DO NOT BUY FROM THEM
October 10, 2018

I purchased $57 worth of clothes from them. I kept one item ($14). The other items were either bad quality, didn't have tags, on one of them the tag literally said it was a free gift not for resale but i had been charged for it. Anyway, I was refunded only $11 of what should have been $43 and they have not given me a reason.

Date of experience: October 10, 2018
Arizona
1 review
17 helpful votes
Follow Brad F.
Unfollow Brad F.
Share Review
Report Review

Rip off
October 9, 2018

Total rip off send wrong product from Amazon then charges 12.00 on 29.00 product - I think they send wrong product to just get it back and collect 12.00 - Stay far away from this company!

Date of experience: October 8, 2018
Israel
1 review
21 helpful votes
Follow Lydia K.
Unfollow Lydia K.
Share Review
Report Review

The problem with some of their items- they have damages that for buyer they might look like significant flaws and for the seller (BHFO) they look like minor. The biggest problem- they won't always mention this flaws and while you might think you buy something new you actually buy something damaged and maybe worn. The last problem- they will rather block you from their ebay shop if you leave them negative feedbacks instead of trying to fix their service and control.

Date of experience: July 9, 2018
Pennsylvania
1 review
13 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

Now I must pay shipping of $7.00 to return this through Walmart because BHFO goofed. Not right! Will never deal with this company again.

Date of experience: June 12, 2018
Canada
1 review
20 helpful votes
Follow Marsha S.
Unfollow Marsha S.
Share Review
Report Review

The quality of the clothes is still very good. But I agree with many of the comments on here in regards to shipping and cost of the clothing. There was a time when a starting bid of an item would be $1.00 and the more items you bought the shipping would cost $2-$3 more per item. Those days are gone and the shipping cost has increased and many of the top designer brands they once sold they no longer carry. If you find an item that you like you don't have to worry about the quality it is usually very good. The problem with BHFO is they are trying to double dip with the high shipping fees.

Date of experience: May 8, 2018
Canada
1 review
23 helpful votes
Follow Henri B.
Unfollow Henri B.
Share Review
Report Review

BHFO has gone downhill recently.
They now use DHL who will charge you additional fees on arrival.
Never again!

Date of experience: January 19, 2018
Jordan
2 reviews
25 helpful votes
Follow GIDA S.
Unfollow GIDA S.
Share Review
Report Review

WARNNG
October 2, 2017

Be carfull - he is a scam - a way to steal your money supported by EBay customer service - it was my first time - I paid three dresses as DKNY - in august 2017

And till I'm writing this note he sent me NOTHING - and kept providing invalid tracking references. Till now I'm struggling to get back my 700 $ -

Take m advice -never deal with this buyer even for one $ -I wish if some had advised mr before I got into this scam

Date of experience: October 2, 2017
Canada
1 review
18 helpful votes
Follow Paula M.
Unfollow Paula M.
Share Review
Report Review

I have purchased many items from BHFO and initially it was great.

Now it is AWFUL. If you do manage to get the correct item you bid and won on, you end up pay twice the amount of shipping costs than what they stated. This is due to the courier they use, who ALSO charge you for delivery. BHFO know about these additional cost but do not tell you, the customer about them. You are usually blindsided by them when to go and pick up your item. Yes, you have to pick up, the courier dose not delivery to your home.

Their sizing methods are unique. Items are measured flat, your not told this.

I have bid and won on at least 7 items that they have not sent or sent a different item.

If not sent, you are told to bid again, if they have it or if they don't have it, we'll you just don't get it.

If they send the wrong item, they still tell you to bid again on the item you didn't get. They won't send the item you bid on and won, they just could not careless.

I believe, if they don't get the amount they've targeted for the item, they re-list, at the weekend to drive the price up when people have more time.

There are many warehouse sites on line. Take my advise and shop with one of those. BHFO have lost the plot... and your going to pay for it.

Date of experience: June 8, 2017
Florida
2 reviews
25 helpful votes
Follow Kristina B.
Unfollow Kristina B.
Share Review
Report Review

I purchased these free people pants in teal/black combo what I received was the opposite. I received white/black combo. I would never order transparent pants. I immediately contacted overstock & was advised it was a marketplace seller "BHFO". I called BHFO left 3 messages no response. I also emailed them no response. I have given this company plenty of time to respond and they do not. What a waste of $ & their customer service stinks. And I also ordered free people bra and it looked used. No tags.

Date of experience: March 20, 2017

From the business

New Designer Fashions from Major Brands and Upscale Stores at a Fraction of Retail. Best Brands. Better Prices. Shop Shoes, Clothing, Handbags and Accessories!


bhfo.com
Founded in 2003
Cedar Rapids, Iowa, United States