BHFOReviews 664

I have bought many items recently from this company and I have been very happy with the clothing and the customer service. The prices on the items I bought were great! I had two issues with items ( one shirt had a stain and the other wasn't what I ordered) Customer Service rep couldn't have been nicer and resolved the issues. The only issue I have is paying for shipping. It would be great if they adopted something like a yearly shipping fee or ( like Gilt and Rue La La a 30 day fee). Other than that I'm very satisfied!

I purchased everything from dress sandals, to a guest of wedding dress, and even a couple fun fashion tops. I love that BHFO was a one stop shop for all the items on my list! I will definitely be placing more orders!

I ordered a handful of slacks in hopes to find something that fit me as I typically still wear junior sizes. Unfortunately, for me, the clothes did not fit my body the way I wanted. If they had fit I would have kept every single pair. All were as pictured, wrapped and sealed when received in a timely manner and were all quality clothing!

I bought a pair of shoes in the size I normally wear. Unfortunately they did not fit. Attempts to return the item were met with numerous obstacles created by BHFO: delay in respond to request for return, mis-direction to bad link for printing return label, more delay in answering request, lack of contact number for question, lack of human customer support, very short deadline for return (especially given delay in response). This is without a hesitation the most difficult return process I have ever experience. I will never buy from this retailer again regardless of discount. Amazon is a much more friendly, honorable retailer.
BHFO Sears Order # xxxx*******2806

For over 14 years, from eBay to their website I've ordered from BHFO. Around 7 years ago, things changed.
As a Canadian, I do not recommend them. Shipping is crazy and customs fees are RIDICULOUS!
Order was $26.45 US for 2 t shirts and an all in one spandex jumper.
Around $34 Canadian already kinda high, honestly.
Then to be hit with a $15.75 customs fee?! For 3 items weighing less 2 lbs?! With that price value?
No matter the deal you get, outside of America it's not a true deal after exchange rates, shipping and customs. Usually more expensive than even buying the item new.

I like the tunic length. Nice thick fabric. Cute with leggings. Fast shipping, great customer service

I order all sorts of things online. Most of us do. In the day of free returns I don't even care that it will cost me to return the jumpsuit I ordered. The insert that was in the package said to call for returns. I called twice and emailed twice and no return communication at all.

I may keep the jumpsuit that does not fit and will give it to someone but will NEVR ORDER FROM HERE AGAIN. You cannot survive mail order if you have poor customer service.

Disappointed in Phoenix.

I bought a shirt and never got it. They first said it was already arrived, then in transit, then to write them if I didn't get it by Dec. 28. I did write them on that day day. Today Ebay said the case was closed because it was "inactive for 21 days". But its only 11 days between Dec. 28 and now. After closing the case on false pretences, and refusing the usual Ebay coverage, Ebay blocked me from leaving feedback on either the missing item or BHFO. I saw the very item they supposedly sent to me has been relisted on EBay! I am doing feedback here to help others! Avoid them like the plague!

I purchased a coat with international shipping. The shipping reference indicates that the item arrived in my country. Since then, it disappeared. It was stolen at the airport. I asked BHFO further information: they refused to refund me: they want to wait 8 weeks.

I used to buy at BHFO for years and I was satisfied with the customer service.

Lately it gets horrible: stolen articles never received, false item description, missing information, and the worst: an awful client support.

I boycott BHFO.

I ordered two items for next day air delivery from one side of town to the other and it took 4 days. I paid for the extra to be able to get it by Christmas. When it arrived I got crop top instead of a maxi skirt and when I called they told me they could not replace it until after Christmas and to go to a UPS store to return it. I could drive across town quicker. If they cannot get the correct items shipped then it will take forever to get my credit, if I get it at all. I will NEVER order from them again. The person who answered the phone was a bit RUDE and told me it was just to bad that I needed it by Christmas and they could not do anything about it now.