BeyondMenuReviews 264

I am not even reading the other reviews before I share my experience tonight. I hate that I cannot just find the menu - seem to be forced to use this. Tonight I ordered food and waited 60 minutes and did not get anything, or call, or email or text. I called the restaurant and found out my order was canceled by BeyondMenu. I called them and they said my credit card was not working (. OK then why accept my order?.) and they tried contacting me (I never heard from them).

I will NEVER EVER USE THEM or a restaurant that forces me to use them.

This company creates fictitious restaurant webpages for legitimate businesses and hacks their Google listing to point to their page. They ring up charges on your credit card and do not deliver your order. Local law enforcement and the FBI are aware of their operation but do nothing to stop them. You have been warned.

Im in town visiting my mother and decided to order Chinese food from Beyond Menu. Well a couple of minutes after I completed my order, I got two back-to-back calls from a (630) area code. Like most people, I dont answer calls from unfamiliar numbers with unfamiliar area codes. I waited for a voicemail to figure out who it was, but never got one. So I googled the number, found it was BeyondMenu and I called back. The rep told me they cancelled my order because their Security reps tried to call me three times (they only called twice) to confirm the order since my billing and delivery address were different. I wanna stress that they didnt leave me a voicemail either time they called, so had I not taken the initiative to google the number and call back, Id be waiting all night for food that would never come. Extremely unprofessional and, in my opinion, a dumb business process since Id assume its not uncommon for someone to order delivery while at an address other than their actual residence. If they truly cared to confirm, they couldve left me a voicemail and/or waited maybe 2-3 minutes for a callback before hastingly calling their vendor and having my order cancelled. Also, if they suspected someone unauthorized used my card to place the order, I dont see how calling the phone number from the order form (which would presumably be that persons phone number and not the phone number of the person whos card was stolen) is a sensible way for Beyond Menu to confirm that the use of my credit card was authorized and legitimate.

Well, I asked them to reprocess the order and they said they couldnt. That I had to call the restaurant directly. What a waste of time. The advantage of online ordering is supposed to be a convenience but in the end I had to call it in by phone anyway.

Not sure why all the bad reviews. After placing my order, and receiving confirmation that my payment was taken through Beyond Menu, I looked up the reviews. Then I started to get worried. Within a half hour (and while reading the horrible reviews) I received a call from the driver that he was here! My order is correct and was delivered in a timely manner. Will definitely not be so reluctant to use them from now on. Thanks for the great service because I was STARVING!

Out of town for work and used this to have dinner delivered. An hour later no food so I called to be told my order was cancelled. Checked online at my bank and the money was deducted. Called beyondmenu back to be told they cancelled it because my bank said it was fraud. Beyondmenu claims hey called me three times but they called once and left no voicemail while I was on the phone.

Called my bank and was told they did NOT flag it as fraud. A lie from beyondmenu. My bank is now reversing the charges for me. Should have read the reviews first! Horrible horrible customer service!

I place order online for pick up. Almost I m out side the restaurant beyondmenu cancel my order. They call me and no sorry no apologize. They tell me story we have problem with restaurant.
Order #*******
Pick up
Placed Time:
10/4 1:52 PM
Requested Time:
ASAP
Payment Method:
Pay at Store
Order Total:
$8.56
After 20 min
Dear customer,
We have cancelled the online order #******* from restaurant Singh Saab.
If you have any questions, please call us at *******590, we will be happy to assist

What very dishonest about beyond menu. Is they create websites without business owners approval. Then switch our pre-existing client websites in the Google business listings by doing a Google my business take over.

When we instructed them to place the clients original website back into the Google business listing. There response was the business owner has to make the request.

So the business owner called the next day to make the request herself. Then they told her. That she needs to talk to Google.

I find this practice not only dishonest but very annoying. They build Online Ordering websites with out permission or approval from clients.

Beyond Menu also purposefully removed all their own social media and business listing from th net. To reduce the ability for people to leave negative reviews.

What they fail to realize is that we are also a Marketing Company. We can create more listing giving people additional opportunity to share their experiences with Beyond Menu

Placed an order, food never arrived (almost an hour later). Called Chinese restaurant to see if they received my order...nope! Call Beyond menu to see what happened. They said I had the wrong address. Why wasn't I notified, instead of just waiting. They have all ur info. I told them to cancel my order and send me a confirmation via my email address. NOTHING. Called back to speak to a supervisor (think I spoke to the same guy- gave me different a name) he said there wasn't a supervisor, when I persisted for the superv.'s phone # he said the supervisor (Neal) would call me back in 15 minutes, of course I never heard from supervisor or received an email of confirmation to cancel my account, "from email department".."it will be taken care of don't worry about it"..reeally Called bank to cancel my credit card used to place the order... too shady for me. Whatever businesses use BeyondMenu....you're losing money! Would give them less than a one-star if I could.

A restaurant website used this company for their online orders and they are the WORST!

I called the restaurant and told them to cancel their service so they do not lose good return customers like me.

I placed an order at 6:30pm and they called to verify my credit card 15 minutes later.
Over an hour and no food. I called them back and they said their rep had not been able to get a hold of me so they put the order on hold, I told them that was a lie as I has did verify the credit card and gave them the time off my phone this was done. They then said the problem was with their security people who had not called the restaurant to clear the order.

These jokers should not be in business!