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BeyondMenu Reviews Summary
Beyond Menu has garnered mixed feedback from customers, with notable strengths in providing a convenient online ordering platform that facilitates easy access to local restaurants. Many users appreciate the efficiency of the service and the variety of dining options available. However, significant concerns arise regarding customer service, including service delays, order inaccuracies, and a lack of responsive support. Additionally, several reviews highlight issues with payment processing and the management of restaurant partnerships, leading to frustration among both customers and restaurant owners. Overall, while there are positive aspects, the company faces substantial challenges in maintaining customer trust and satisfaction.
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I went to place an order at our favorite Japanese take-out. I had to register with beyondmenu.com to do so. I also placed my order and entered my credit card info. When my son went to pickup our order, he was told it was never received. I called the phone number for beyondmenu.com and my call went directly to voice mail. I left a detailed message, along with a call back number. It is now 4.5 hours later, with no returned call from beyondmenu.com. I tried searching "Previous Orders" on their site. In incorrect grammar I received a "Not ordered" message.
I am very glad that I read the reviews first because I was very close to placing an order until I got to the checkout page and noticed that they only accept Visa and Mastercard. I then decided to look at the reviews and it was a wise choice to make. Thank you everyone that added a review about this scam site!
Hi Heather.,
We apologize if you only had (2) options to pay for an order. Normally, when we get these type of requests for restaurant owners not to receive payments using Amex or Discover card we grant it for them since this option is depending on the owner's discretion. Sorry if this left you with a negative experience. You might want to check with other restaurants on our site since some of them offer Discover and Amex. Hope this helps. You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I use BM to place orders at any one of several places when I leave work and have never had a problem with a place not getting my order or not having it ready on time. I always pick up and pay@ the restaraunt and it's always worked great.
Hi Kst W.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
My first time using this site. I read the reviews and got scared but it was already too late since I already ordered my food, It was a great feeling when My food came 30 mins later. The site is definitely not a scam.
Hi Dennis K.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I used BeyondMenu to place an order at a local restaurant, opting to pay when I picked up the food. When I got there, the restaurant owner told me that BeyondMenu did not have permission to accept orders for them. I listened as the owner called the BeyondMenu and told them to stop placing orders. Minutes later, someone with a thick accent called and told me that the restaurant had closed. Lie!
Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam
Hi Michael,
Sorry for the inconvenience. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I orded got my food and enjoyed the service until my bank called and said there was fraud on my account the last time I used that card was for beyond menu and before that two week earlier. It must have been someone there they used my card info to place a 573.42 online order at some place called against all odds. I don't even know what type of store this is. Please don't use this website.
Hi Christina L.,
We take credit card fraud very seriously. We would like to make sure this will no longer happen again and make preventive measures leading to such. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Ive used it quite a bit from about 5 different places. Ordered from it when leaving my business and picked up on the way to my residence. I never used home delivery- if you want a real person to bring you food, then you need to pick up a good ol fashioned telephone and talk to a real person.
Hi G M.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I usually use it for pu, once for delivery. Every time has been successful. Must depend on your location. I will continue using the app.
Hi Brian P.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I never wrote any reviews in my entire life, no matter how bad the service of the website. BUT, this beyond menu is a total scam, they stole my money after I placed the order online, and did not get my order, and I called them to ask about my order, they said we are a third party and I should contact the restaurant myself to ask about my food. This is the most ridiculous thing I have ever encounter in my life. TAKE MY ADVICE AND DO NOT EVEN THINK TO ORDER FROM THIS WEBSITE. Save your money and time.
Hi Ram R.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. Regarding your missed order, we're more than willing to take care of the refund. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I have used this service three times. It worked once. The last straw, waited an hour. Called the service, only to get a message service. Called the restaurant, was told the order never was given to them. Received a call from the service, at the same time on the phone with the restaurant. They had just received the order! I cancelled the order. The restaurant manager apologized and recommend we no longer use this service! I agree!
Hi Richard E.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Beyond Menu are doing this business for 5 years already and counting. And working with different restaurant across america.
Hi Christian M.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I placed an order with beyondmenu and received an email that my order had been placed and they charged my card. When the food hadn't shown up 2 hours later, I called their customer service. They lied to me and said the restaurant was unexpectedly closed and they couldn't get the food. When asked why I wasn't informed, they said they were "busy". Then I called the restaurant and they were open after all. They took my money, provided no service, and lied in an attempt to place blame on the restaurant. Do not use this service or partner with them if you are a restaurant, they will rob their customers and say it's your fault!
Hi Nick A.,
Sorry for the negative experience. We would like to make things right for you. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Ordered. And paid. Waited an hour then called beyond menu. They said call restaurant. They never received my order nor do they deal with beyond menu. SERIOUSLY! Then I had to jump through hoops to get charge taken off my card. Worst experience ever... just use foodler
Hi Leonardo D.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. We're more than willing to take care of your refund. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I placed an order using Beyond Menu. Was able to check online and got a confirmation number. After an hour I called Beyond Menu to check on the status of my delivery. They told me to call the restaurant, the restaurant never received my order. I called to complain to Beyond Menu and their service representative hung up on me. An hour after this, I got an email that my order had been placed. I will never use this site again.
Hi Nikki N.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Total scam! We have a contract with beyond menu! They have to process credit card payments, that online customers make.We, as a restaurant have to cook and deliver the food. They did not send our last check for $520! We did our part - the ordered food was cooked and delivered on time. Now SARFINO'S PIZZA must file a small claim in the court to get paid. ALL THAT WASTED TIME AND MONEY! AND NOW WASTING MORE TIME TO FIGHT FOR OUR CHECK! BEYOND MENU IS A SCAM!
Hi Martin R.,
Sorry for the inconvenience. We would like to make things right for you and check on that payment for $520. May we ask for your restaurant information so we can further assist you? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I can only give 5 but in my opinion its really 10 stars. This website is really helpful. User friendly website. With good customer support... REALLY SUPERB..
Hi Paul G.,
Thanks for your feedback! We make sure to always improve our services to make sure we give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
From the business
Free online ordering website. Browse local restaurants delivery menus, coupons and reviews. Sushi, Chinese, Pizza, Indian, Thai. | Serving: Atlanta, Baltimore, Boston, Chicago, Denver, Houston, Las Vegas, Los Angeles, Miami, Milwaukee, New Jersey, New...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barry N.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. We're more than willing to take care of your refund if you paid online. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service