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BeyondMenu Reviews Summary
Beyond Menu has garnered mixed feedback from customers, with notable strengths in providing a convenient online ordering platform that facilitates easy access to local restaurants. Many users appreciate the efficiency of the service and the variety of dining options available. However, significant concerns arise regarding customer service, including service delays, order inaccuracies, and a lack of responsive support. Additionally, several reviews highlight issues with payment processing and the management of restaurant partnerships, leading to frustration among both customers and restaurant owners. Overall, while there are positive aspects, the company faces substantial challenges in maintaining customer trust and satisfaction.
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Within 15 minutes of signing up and paying for take-out chinese from a new restaurant near me, my card was compromised. I did not use the card anywhere else for quite awhile, so I know it was Beyond Menu. Plus I see all over the Internet tons of other complaints like this. They are definitely not PCI-compliant and do not meet security requirements for credit card processors. How do they get away with this!?
So I entered my card number to pay for $20 worth chinese food, and within 10 minutes someone(s) were trying to charge all sorts of merchandise all over the country using my card number.
Waited over an hour for my food only to find out beyond menu never faxed or communicated with the restaurant. Received an email notifying me of a cancel of my order, however if i fail to receive my refund its going directly to the better business bureau. Unacceptable business practice.
Hi Brian E.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. Regarding your refund, normally it is posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I would rate a 0 if I could. The worst customer service I have ever experienced. Called to request a refund for the food that was never delivered. Has been a week and still have not received it. Will not be using this company ever again.
Hi Patrick Z,
We apologize for the missed delivery and we're more than willing to give you a refund for that order. Refunds normally take 3-5 business days for it to be processed. May we ask for the order number or the restaurant phone number so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Called to ask why their menu site said that the billing and zip code I provided was invalid, and was given no answer over "call your bank". The representative seemed to have no desire to help or even attempt to help and figure out the issue.
Hi Ria W.,
Sorry for the inconvenience. May we ask for additional information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I received a CONFIRMATION that my order was behing prepared, get there and the restaurant isn't even OPEN on Sunday's! Over an hour later BeyondMenu called to tell the order is cancelled and the rep HUNG UP ON ME when i complained!
Hi Aleisa T.,
We apologize for the negative experience. Normally, we put the restaurant's store information as agreed with the restaurant owner. In the event, they update their store hours and not inform us we wouldn't be able to update our information online as well. We partner with restaurant owners to make sure we give you a quality service and we would like to make things right for you. May we ask for the order number so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I'm home sick and can not go out to get food. I found an app that could bring food to me and my family where I can not. An hour later I called them and they told me that I had to call the restaurant to arrange delivery. Why would I use an app for delivery if I then had to call the restaurant to arrange delivery. WARNING! If you want food delivered do not use this app call the restaurant directly to get it delivered.
Hi Brantley.
Sorry for the inconvenience. May we ask for additional order information or restaurant details so we can further assist you? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Everyone I pay with a credit card I get fraud on my card. You credit card information is not secured. The first time it happened on one of my cards I used at 2 different places not sure which place caused credit card breach. I used a different card and the only charge for months. A few days later credit card fraud. Do not trust Beyond Menu to keep information secured.
Hi Mae J.,
We take credit card breach of information very seriously. May we ask for more information about the order so we can further assist you? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
My food arrived from 4 blocks away 1.5 hours after ordering and cold. I refused to tip and the delivery driver shouted at me in reception. I have been firstly told to go in and request my money back from the restaurant and when I pointed out that I'm a solo female traveller and didn't want to go somewhere where I'd possibly be intimidated again, beyond menu have now resorted to completely ignoring me. I'm left hungry, angry and very disappointed.
Hi Stephanie M.,
We're sorry for the inconvenience. May we ask for May we ask for more information about the order so we can further assist you? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
So, on the plus side its easy to use. However, when the restaurant never gets your order, or gets your order 3-4 HOURS after you sent it, the nightmare begins. They're a pain in the butt to get your money back from, a pain to contact (3rd party call centers i think, the people on the phone know nothing about the application or the website). Overall the entire process takes something that should be completely mindless (we've been able to order food online for 20+ years now?) and makes it nothing but a hassle, avoid at all costs.
Hi Joshua R.,
We're sorry for the inconvenience. May we ask for May we ask for more information about the order so we can further assist you? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
BeyondMenu is a scam ordered drove to the restaurant and they never got my order.
Don't order from BeyondMenu, they are not legit.
Hi Daniel B.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Never order through this scam of a business! They charged my account THREE times! It overdrafted my account, and all I get told is "my manager will call you back." what the $#*!?!
Hi Lacey.
We only charge customers once unless an order is accidentally placed multiple times which happen often. Otherwise, those charges are possibly authorization charges which normally fall off within the next 24-48 hrs. Depending on your bank's processing time as well. May we ask for additional information on the order so we can assist you further?
You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I ordered through this app and paid through the app but then my food got to my house and the restaurant demanded I pay them cash! I showed proof of my payment and they said no they don't accept that. I called the app customer service and they told me to pay them cash and they would refund me and then hung up on me when I said I didn't have cash on me which is why I used my card... duh! I called back and managed to get a refund but wound up with no food and my money hopefully being returned to my debit card within a few days. No apology or any attempt to make it right. What a scam
Hi Tina N.,
We're sorry for the inconvenience. Refunds normally take 3-5 business days for it to be posted on your bank. May we ask for the order details so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Complete horrible sketchy business they scam you. No managers to ever contact. They use fake names for employees/managers.
NO ONE SPEAKS ENGLISH AND NEVER UNDERSTANDS YOU. This "manager" I spoke to regarding taking my customers credit card payments without ANY authorization through me at all. Meaning I do not get my own customers payments. Beyond menu takes it and sends you a shorted check at the end of the month of what they think they owe you. They take control of your business. Very rude and unprofessional, they questions the way you run your business and call you dumb. Even heard the manager cuss me out in Chinese thinking I didn't understand him. I speak full fluent Chinese.
Hi Ming Y.,
We apologize for the negative experience. May we ask for your restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Food was on time and was delicious. I recommend to try Lamb Biryani. I want to give five star because not only the food was good, their customer service was great and delivery was on time. Will order it again.
Hi Catherine B.,
Thanks for the positive feedback! We constantly improve our quality of service to make sure we give customers an awesome online ordering experience.
Regards,
Beyond Menu Customer Service
I was a bit worried when I used their service, but when I placed there order thru the app. The order came within an hour and the food that I ordered was the food that I receive. Also the food is still okay, will definitely order from them.
Hi Grace,
Thanks for the positive feedback! We constantly improve our quality of service to make sure we give customers an awesome online ordering experience.
Regards,
Beyond Menu Customer Service
I saw a lot of awful reviews on here, and got a bit worried. Then my food showed up! I ordered chinese food off the app. I got exactly what I ordered, within an hour, and the food was really hot. The delivery driver had less of a problem finding my apartment than local pizza places do. I will definitely use them again.
Hi Heather M.,
Thanks for the positive feedback! We constantly improve our quality of service to make sure we give customers an awesome online ordering experience.
Regards,
Beyond Menu Customer Service
BeyondMenu let us order from a store that was closed. After waiting 30 minutes past their "Guaranteed Delivery Time" I called to find out where our food was. The representative had to "check and call me back", basically to get told the store we ordered from over an hour ago is closed.
Hi Reb B.,
We always make sure our restaurant information is up to date. In the event restaurant owners fail to inform us about updates on their restaurant account such as store hours we also wouldn't be able to update the information online thus the reason why you were able to place an order on a close restaurant. We extremely apologize for the inconvenience and we would like to make things right for you. May we ask for the restaurant information so we can update the store hours? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I ordered food from what I thought was the restaurant, but it actually was through this fraudulent app. The restaurant never received the order. Beyond Menu initially told me that their fax machine was down and they could not place the order, then they told me the manager would not take a phone order from them. I knew right away this was a SCAM. They assured me that they did not charge my credit card... THEY DID! Now, I am disputing the charge with my bank which I already won. But, I am going to be sure everyone knows about this crap. It's too bad I had to select a star. They are minus infinity stars!
Hi Kim M.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. Regarding your refund, normally it is posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
They called me many times saying they are the best online ordering service, I signed up with them. But a month later I found out they are actually hijacking my google listing. When I called and ask to release my page back. They never did. And never got my money back either. Worse online ordering ever.
Hello
Hello Chen,
This is BeyondMenu.com Customer Support. We would like to help you with your concern. To start with, may we ask for your store details including the store name and phone number?
You may also call BeyondMenu.com customer service hotline at (630)776-3590 for assistance. Thank you.
Regards,
BeyondMenu.com Customer Support
Keep calling my business I told them many times already that I'm not interested then I started hang up on them than they FLAG me on my phone listing. They have no right to flag someone for not interested in their product. BAD People.
Hi Tg L,
We're sorry for the negative experience. We make sure to respect restaurant owner's preferences and we don't force them in the event they don't want to partner with us. We add their restaurant numbers to our reject list to make sure they don't receive unnecessary phone calls from our Marketing Department. Thanks for your feedback. Rest assured we will improve the quality of our service to give you a better partnership.
Regards,
Beyond Menu Customer Service
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Free online ordering website. Browse local restaurants delivery menus, coupons and reviews. Sushi, Chinese, Pizza, Indian, Thai. | Serving: Atlanta, Baltimore, Boston, Chicago, Denver, Houston, Las Vegas, Los Angeles, Miami, Milwaukee, New Jersey, New...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
We can assure you and everyone who places orders from our website or mobile app that our system is fully secured especially your credit card details. May we request for further details of what had happened so we can check it on our end? Please fell free to contact our Customer Service hotline at 630-776-3590 or email us at [email protected].
Thank you.