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BeyondMenu Reviews Summary
Beyond Menu has garnered mixed feedback from customers, with notable strengths in providing a convenient online ordering platform that facilitates easy access to local restaurants. Many users appreciate the efficiency of the service and the variety of dining options available. However, significant concerns arise regarding customer service, including service delays, order inaccuracies, and a lack of responsive support. Additionally, several reviews highlight issues with payment processing and the management of restaurant partnerships, leading to frustration among both customers and restaurant owners. Overall, while there are positive aspects, the company faces substantial challenges in maintaining customer trust and satisfaction.
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Ordered through from a local restaurant which has given me very good service over the years. After an hour, I called the restaurant. They had not received the order. I have tried contacting Beyond Menu by e-mail and phone and no response. The v-mail service never beeps to leave a message. I'm convinced that this business is a TOTAL scam and should not be used. Just read the other reviews.
Will never use again! I used it tonight to order Chinese and actually thought I was on the restaurant side in the beginning. Once I realized I was not I kept going. Had I ordered through the restaurant I would've had my food in 20 minutes. Two hours later I received my food through this site. We ordered two different meals. Only one was correct.
Hi Vicki H.,
We would like to make things right for you. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Used my bank card to place an order - information was hacked with days outrageous charges from other countries appeared on my statements - i called the restaurant prior to placing order to see if it was legit- yes we use it all the time ( great convenience I thought and as I am a regular customer) DO NOT USE IT
Hi Angry P.,
We take credit card fraud very seriously. We would like to make sure this will no longer happen again and make preventive measures leading to such. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I have used this service three times and here are the results:
1st time - made order, everything was great!
2nd time - made order and an hour later they called to say restaraunt was closed.
323rd tome, today, made an order and waited an hour. Called restarunt, they said they never received order.
This is the last time I use them. I called Beyond to cancel order and they said they would call the restaurant. Don't call the restaraunt, just cacel the order! I will refer the restaurant to a better aite who shall remain nameless.
Hi Brandon G.,
Sorry for the negative experience. We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Placed an order online, the order never showed up. Called the restaurant, they never got the order. Placed the order on the phone. Had delivery in 20 minutes. Beyond menu does not work! When I contacted BEYOND MENU they could not find my order. Beyond Menu is beyond stupid!
Hi Jean H.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
We use this app Beyond menu consistently and have never been disappointed. Makes it a breeze to order.
Hi Janet W.,
Thanks for your positive feedback! We make sure to always improve our quality of service to give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
This company is horrible, I ordered online, paid and waited over an hour. I called the restaurant and they never recieved the order. I called Beyond Menu and they said they would handle it with the restaurant and call me back. That never happened I finally got ahold of them again and cancelled the order. If my card is charged I will definitely be upset and stop payment. Don't EVER use this site!
HI Xiomara G.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. We'll be glad to take care of your refund which is normally posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
These guys really dont qualify to do these type of Business... Should be debarred... These guys sucks...
Hi Sathish K.,
We'd like to make things right for you. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Today my order is really late, I called them and the restaurants internet went down. Gave my name and number and they called me back a few minutes later telling me the delivery was on its way. Just pay cash whenever possible. Don't use your card and be worried you lost money If you can avoid it.
Hi Syire S.,
May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
It works fine for my local restaurant, but I pay upon pick up rather than provide my credit card. My one complaint (and one made last year on this site) is that virtually every time I order, I end up suddenly getting multiple spam emails from third parties. Very annoying! I will call in my orders next time and not use this site despite the convenience.
Hi David B.,
Sorry for the negative experience. We can add your email address to our reject list so we can no longer include you on our marketing emails. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I used BeyondMenu for the first time today to order from my local Italian place. The restaurant received the order promptly and food was delivered within 30 mins. No complaints here.
Hi Dee H.,
Thanks for the positive feedback! We make sure to always improve our quality of service to give customers and restaurant owners a better online ordering experience.
Regards,
Beyond Menu Customer Service
(1) I placed an order through Beyone Menu FOR DELIVERY. After paying it a message says PICK UP. I called the restaurant and they said they are closed. (2) I placed another order with another restaurant for DELIVERY, same message PICK UP. I called that restaurant and their phone isn't working. I called BEYOND MENU and no one answers their phone. A message keeps repeating. I am out of $61. Is anyone else experiencing this? Is BEYOND MENU A SCAM?
Hi Sa S.
Some restaurants don't offer delivery services and by default orders are automatically switched to pick-up. We're sorry for this inconvenience. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Order from â„— tasty a DC Chinese takeout place. Placed the order at 6:30pm. As of 8:25 no sign of my order
Hi Richard E.,
Sorry for the late delivery. We're more than willing to make things right for you. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I placed an order at 12:00pm.
It's 1:46pm and no Food yet.
I called Beyond Menu, but they don't care and will not resolve the issue with the restaurant.
The restaurant didn't see the order until 1:30pm
Beyond Menu doesn't believe in customer service.
The food was finally delivered at 2:35pm
More than 21/2 hours later
Hi D. M.,
Sorry for the late delivery. We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
My family wanted Chinese food delivered since weather conditions were not favorable for us to go out. It seemed BeyondMenu was the company to go through if I wanted to order and pay online. I had no issues with the order process and the food was delivered within a reasonable time due to the snow and ice outside. The following day first thing in the morning, I get called by my bank to verify transactions that took place on my credit card. There were charges for gas and purchases made at a depot store in total amount of $300 dollars. It's not a coincidence when the card had not been used for a while and it was finally used through BeyondMenu to order food that someone's fraudulently duplicated my card's information to make purchases. Fortunately, my bank was able to put a hold on the card immediately and was eventually able to put back the money in my account. DO NOT use BeyondMenu and just contact the restaurant directly!
Hi Raymond Q,
We take credit card fraud very seriously. We would like to make sure this will no longer happen again and make preventive measures leading to such. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
All this company does is place your order and and charge you extra for it and when there's an issue there phone goes to voice mail
Hi Chris S.,
We don't charge customers extra on their cards without asking approval from them first, this has always been our SOP. We would like to make things right for you. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
It's been quite long time business partnership I have with beyondmenu.com. At first, I'm not interested with the offer with one of their representative who called me to sign me up on their website since it's not familiar just like the other company I'm working with already. The representative of beyondmenu patiently called me and convinced me to sign up. Since I got a lowest offer of commission compare to other company so I tried their service. As per our agreement they stay the same, no hidden charges, quality customer service and friendly employees. One thing that I can say that I will be loyal using the service is that they help me a lot in increasing my business revenue up to 50%. My small restaurant is now an award-winning cuisine restaurant in our place. I would suggest to restaurant owners like me to try beyondmenu.com too. THANK YOU BEYONDMENU.COM PEOPLE YOU'VE DONE GREAT!
Hi Katherine S.,
We greatly appreciate your feedback! We make sure to always partner with restaurant owners in improving our services so we can give customers quality and awesome online ordering experience.
Regards,
Beyond Menu Customer Service
If there were zero. I would have given it zero. Bad service. They send my food to the wrong building number and wrong apartment number. They don't do their job right. There are a lot of website like seamless,... And others which are efficient and polite. Don't use those guys. They are $#*!n crazy.
Hi Mitu.,
We apologize for the inconvenience. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Placed an order and showed up at the restaurant to find that the restaurant doesn't know anything about the site, doesn't take online orders and never received my order.
Hi Katie B.,
We apologize for the inconvenience. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Place an order last night, first only one place show delivery time "30-60 minutes". Nothing on email received confirming order, not great service but ok. Then after 75 minutes went ahead and called restaurant, only to find out it was CLOSED. Sure glad I did not use a credit card. Total waste of time, since restaurant uses the service after they re-opened have to consider that going again since they don't check up on their support businesses.
Hi Jerry.,
We apologize for the negative experience. We always coordinate with our partner restaurants to make sure we keep their restaurant information up to date. However, when restaurants change their restaurant set-up and miss to inform us we wouldn't be able to update our website online as well which is exactly what happened. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
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Free online ordering website. Browse local restaurants delivery menus, coupons and reviews. Sushi, Chinese, Pizza, Indian, Thai. | Serving: Atlanta, Baltimore, Boston, Chicago, Denver, Houston, Las Vegas, Los Angeles, Miami, Milwaukee, New Jersey, New...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff S.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. We'll be glad to take care of your refund which is normally posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service