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BetterMe

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.


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BetterMe Reviews Summary

Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.

This summary is generated by AI, based on text from customer reviews

service
555
value
611
shipping
251
quality
519
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
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This company STEALS YOUR MONEY from your account and hopes you don't notice it, I signed up for a trial, and then they sent me an email to ask if I wanted to extend the plan, I did nothing. I didn't think I had anything to cancel. I didn't use their product any more. They have been stealing $50 from me every month, by their misleading messaging, and now that I have caught them stealing $350 they refuse to refund anything. DO NOT TRUST THIS COMPANY, ONCE THEY HAVE YOUR ACCOUNT THEY WILL NOT STOP STEALING THE MONEY. Get fit another way, these people are criminals and are hiding overseas. They do NOT send you any emails about your subscription renewal, they stop all messaging to you, so you don't realise they are stealing your money. They have VERY SUSPICIOUS practices. They only send emails, which do not address the concerns you raise.
AVOID THIS PRODUCT, AND THIS COMPANY, THEY ARE NOT ACCOUNTABLE. Do anything else to get fit, like walking more. This has over 330 bad reviews, imagine all the people they annoyed who didnt write a review, probably 1000s of people. Do be thier next victim.

BetterMe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2024
BetterMe S. BetterMe Rep
over a year old

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. As we can see, our BetterMe team successfully solved your issue. Please check your inbox. Kind Regards, BetterMe

Mexico
1 review
0 helpful votes
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Opinión personal
August 23, 2024

Los videos se interrumpen constantemente, lo cual hace que se pierda continuidad en los mismos, y eso ha ocurrido en los cinco días que llevo con el programa, pero ha sido una buena experiencia a pesar de eso-

Date of experience: August 12, 2024
Pennsylvania
1 review
0 helpful votes
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Best decision i made
August 23, 2024

I've used so many apps to try to track workouts, she's some lbs and monitor what i eat but i've never came across anything like this app. As a busy mom i don't have the time to do the back and fourth to the gym. This is perfect for a nap time workout!

Date of experience: August 12, 2024
Pennsylvania
1 review
0 helpful votes
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What I was looking for
August 23, 2024

I'm so excited to use this app. Can't wait to see my results

Date of experience: August 12, 2024
Illinois
1 review
0 helpful votes
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Love it
August 23, 2024

I am on my third day of the program and I am loving it.

Date of experience: August 12, 2024
Canada
1 review
0 helpful votes
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Good way to start again
August 23, 2024

I'm only on my third day and so far so good. Its been so long ago since I had this routine exercise. Some movements require flexibility and I am taking my time to achieve them.

Date of experience: August 12, 2024
Kuwait
1 review
0 helpful votes
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Absolutely didn't regret!
August 23, 2024

It was amazing experience for me! It was like a functional fitness class inside my house🏼👏🏼

Date of experience: August 12, 2024
Alabama
1 review
0 helpful votes
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Great platform
August 23, 2024

It really help you stay on track and keeps you reminded to log you meals and all that stuff

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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So far so good
August 23, 2024

Workout is well suited to my ability as well as time constraints. It would be nice if we could merge data from other sources such as my Fitbit account since that's the tracker I already have. A little disappointed it's not all-inclusive features, meal plans, etc need to be purchased separately.

Date of experience: August 12, 2024
New Zealand
1 review
0 helpful votes
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So far, so good
August 22, 2024

Just started but going well so far. App is easy to use and workouts easy to follow.

Date of experience: August 12, 2024
South Carolina
1 review
0 helpful votes
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Killer app
August 22, 2024

I like the workouts it sets up for you, allows you to set the time and allows you to skip breaks if you want to.

Date of experience: August 12, 2024
Colombia
1 review
0 helpful votes
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New try on exercise and discipline
August 22, 2024

It was a great start, tough enough for a person that hasn´t been exercising for a while, and soft enough for a person that hasn´t been exercising for a while. Great!

Date of experience: August 12, 2024
Canada
1 review
0 helpful votes
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So far so good!
August 22, 2024

Super well explained each exercise! I love this app and the easy way to use it

Date of experience: August 12, 2024
Saudi Arabia
1 review
0 helpful votes
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Amazing
August 22, 2024

I enjoy the exercises no need to buy expensive stuff
I started before 5 days and i love it i feel active and fresh all the day

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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Easy to adapt into a daily routine
August 22, 2024

This low impact program Makes it easy to work into my day and I am more likely to stick to it.

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Better than I expected
August 22, 2024

So far so good. It is better than I expected. I didn't realize it would let me log my meals and help with calorie intake.

Date of experience: August 12, 2024
Tennessee
1 review
0 helpful votes
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Great program
August 22, 2024

Love the workouts and meal plans. The workouts are great for someone like me who has little free time and no gym equipment needed

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Well timed workouts
August 22, 2024

I like that the workouts are short, they are diffulcult for me as a beginner, but I am pushing through. I do love the countdown timer sound it definetly helps me power through.

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Pretty nice
August 22, 2024

I like it so far, it's nice to have everything laid out for you.

Date of experience: August 12, 2024
Illinois
1 review
0 helpful votes
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Chair Yoga
August 22, 2024

Demonstrations are easy to follow.
You do not need to buy any equipment.

Date of experience: August 12, 2024