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BetterMe

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.


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BetterMe Reviews Summary

Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.

This summary is generated by AI, based on text from customer reviews

service
555
value
611
shipping
251
quality
519
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
3 reviews
0 helpful votes
Follow Tracy M.
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I wanted to edit this review and let everyone know that BetterMe has fixed the issue. It was resolved to my full satisfaction. I am looking forward to continuing with this service. I respect that I was contacted and we came to a decision that served both of us. I won't change what I wrote originally as that is what lead us to this. But I did want them to know that I aprreciated their dealings with me to resolve my issue. Thanks Erin for all your help.

Hi cancelled this on July 19,2021 just after I got it and being charged August/September
Irene (BetterMe)
Jul 19,2021, 7:01 GMT+3
Hello Tracy,
Thank you for contacting us. I hope you are doing great.
We have received your request and we are truly sorry to hear you are willing to cancel.
Just to remind you, we've got you covered with a wide variety of workouts to help you get in shape. Moreover, our carefully hand-picked recipes will suit your taste and budget and help to reach your fitness goals.
We are wondering if you would be willing to share with us what made you change your mind regarding the app? Is there anything we can do to help?

Looking forward to hearing from you again.
Kind Regards,
Team BetterMe

Tracy
Jul 19,2021, 2:19 GMT+3
I would like to cancel my subscription after my 30 days I ordered

This email is a service from BetterMe. Delivered by Zendesk
As you can see I cancelled this on Jul 9,2021 and you send a note saying you received my request and you still charged me for 2 months that shouldn't have been billed. Please reverse these charges back to my credit card and have someone contact me asap.

Thanks
Tracy Miller

Date of experience: September 25, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Tracy!

Thank you for letting us know everything is resolved now, it has been a pleasure to assist you! Should you need any further help - please, drop us a line. We will be glad to email you again.

Kind Regards, Team BetterMe

NL
2 reviews
26 helpful votes
Follow Marie F.
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Obsessed with this app
September 23, 2021

It's been two months since I've been sticking to this plan and feeling positive changes in my body. Regular check-ins inside the app help me to monitor it.

Date of experience: September 22, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks for the feedback, Marie! We're really glad to see you enjoy working out with BetterMe and hope you will notice more positive changes soon.

Kind regards, Team BetterMe

GB
2 reviews
6 helpful votes
Follow Marry B.
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I'm crazy about eating. Please, imagine my surprise when I saw all sorts of diet types, according to your liking and lifestyle: Traditional, Vegetarian, Keto, Pescatarian, Paleo and so on.

Date of experience: September 17, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks for the feedback, Marry, and thank you for choosing BetterMe! We're happy to see you like our meal plans.

Kind regards, Team BetterMe

GB
3 reviews
7 helpful votes
Follow Alex F.
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Nice app!
September 8, 2021

It is a great solution for people who are in need of motivation. Professional advice and sincere care of the team are giving you an impression to be surrounded by friends who ache for your every goal. Love it.

Date of experience: September 7, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks for the review, Alex, and thank you for choosing our app. We are very happy to see BetterMe is helping you on your fitness journey.

All the best, Team BetterMe

Switzerland
1 review
2 helpful votes
Follow Nad M.
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When you think you buy a 7 days personalized meal plan, you are instead being scammed into a subscription to a $#*!ty app with disgusting recipees which absolutely don't take into account any of the personalizing facts you had to inform them about prior to them taking your money. This is just part of their trick. Once they have your credit card they ll send you an email, asking you to use their app which has generic programms and will for instance suggest to eat nuts twice a day even though you are allergic to them and have excluded them from the "plan" prior to giving them your credit card details. You then also realize you ll never get your plan and that they changed the deal into a monthly payment commitment! Stay away from these scammers! I ll alert the police! Their customer service is just answering sleezily you ll never be treated honestly this is a scam!

Date of experience: September 4, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Nad!

Thank you for taking the time to write a review, we appreciate your feedback, and we are sorry to hear you had a bad experience using our app. Please note that we take customer reviews seriously, and hearing that our app did not meet your expectations is never what we want to hear.

Please be kindly informed that we are always working hard to improve our product and its functionality in order to make sure all our customers enjoy using the app and have a successful fitness journey with us.

We considered and added the items you requested for your plan. Nutrition plans and workouts we offer are as personalized as possible and we are always working on improvements. Moreover, our plans are designed by professionals. They correspond to your needs so that you can get great results and reach your goals.

We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber. We will provide you with further assistance.

Kind regards, Team BetterMe

NL
2 reviews
15 helpful votes
Follow Lara P.
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Very helpful app!
September 3, 2021

One day, searching my Instagram, I saw an extraordinary advertisement that caught my eye. It was our first meeting with my fitness coach and digital friend BetterMe.

Date of experience: September 3, 2021
BetterMe S. BetterMe Rep
over a year old

Hi, Lara!

We are really glad that you like the app. Thank you for the nice review.

Kind Regards, Team BetterMe

France
2 reviews
3 helpful votes
Follow Luke H.
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Workouts
August 31, 2021

The best part of the app is the workout section. I can choose the type of workout for each day. It includes dancing, walking, running workouts, fitness and yoga, pilates and stretching, family workouts, and even wheelchair workouts. You may find a guided video with voice support in each workout.

Date of experience: August 31, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Luke!

Thank you very much for your feedback. We're so happy to see the BetterMe app is helping you achieve your fitness goals.

All the best, Team BetterMe

France
2 reviews
7 helpful votes
Follow Irene V.
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I have followed the plan they developed for me, and cardio is an important thing for me as I initially wanted to lose some weight. And you know what? I've lost 9 pounds!

Date of experience: August 31, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

We appreciate your feedback and are really glad to see that BetterMe has been helpful to you. Irene, we hope that working out with BetterMe will be as effective in the future.

Kind regards, Team BetterMe

France
2 reviews
28 helpful votes
Follow Driss P.
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The application is wonderful. The only app that offers exercises for people with disabilities. Incredible support. Especially now in times of virus and quarantine. The app has everything to keep you healthy without leaving home. I fell in love with this program that really helps you become a Better Me!

Date of experience: August 31, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Driss!

Thank you so much for letting us know how great your experience is going. We truly wish you determination in achieving good results!

Kind regards, Team BetterMe

NL
2 reviews
6 helpful votes
Follow Matt K.
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Love their intermittent fasting and water tracker option! Cool app, helpful workouts, dilicious meals!

Date of experience: August 31, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks so much for your review, Matt, and thank you for choosing the BetterMe app. We're very glad to see you like what our app has to offer.

Have a great day, Team BetterMe

NL
2 reviews
20 helpful votes
Follow Vlad D.
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Great app
August 30, 2021

Workouts? Dancing? Walking? Running? Trackers to check everything you do or eat? Fasting? Meal plan? Meditation? You won't believe it, this app has everything and even more!

Date of experience: August 30, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks so much for your feedback, Vlad, we're excited to see that you like our app. We hope you'll achieve amazing fitness goals with the help of BetterMe.

Kind regards, Team BetterMe

Singapore
2 reviews
10 helpful votes
Follow Fandi A.
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Great workouts!
August 29, 2021

I can work out at home and be sure I am never bored with the exercises. The training section is really great!

Date of experience: August 29, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Fandi!

We are so glad that you are experiencing the benefits of the app usage and so happy that you joined our BetterMe family! Thank you so much for your feedback. We really appreciate that. Have a great day!

Kind Regards, Team BetterMe

Virginia
2 reviews
9 helpful votes
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Superb experience
August 29, 2021

Let me say that any app that has customer service like that I FULLY SUPPORT even if the app isn't exactly for me.

Date of experience: August 27, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Brian!

Thank you so much for this review. We really appreciate you being our customer. Please note that we are here to help every step of the way. Have a lovely day! :)

Kind Regards, Team BetterMe

Virginia
2 reviews
23 helpful votes
Follow Heralt O.
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Great app
August 27, 2021

I follow their vegetarian diet most of the time and this plan helps me to stay motivated and try new recipes. The meals are delicious!

Date of experience: August 26, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Heralt!

Thanks so much for your review, and thank you for choosing the BetterMe app. We're very glad to see you like what our app has to offer.

Have a great day, Team BetterMe

Washington
1 review
26 helpful votes
Follow Helen L.
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Gives motivation not to forget about training and water intake. Anyone who loses weight or wants to keep in shape - highly recommended!

Date of experience: August 23, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you so much for your review, Helen, and for sharing the word! We're happy to be a partner in your fitness routine!

Kind Regards, Team BetterMe

Singapore
2 reviews
39 helpful votes
Follow Jennifer M.
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All-in-one app!
August 23, 2021

I encourage everyone to join for your own well-being! And whatever you choose will make you feel like a million bucks, inside and out
I feel much more motivated and inspired for working on myself. I always needed external motivation and this is it, BetterMe works perfectly for me, I got the necessary support and motivation from just one app

Date of experience: August 23, 2021
BetterMe S. BetterMe Rep
over a year old

Hi, Jennifer!

Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.

Kind Regards, Team BetterMe

France
1 review
28 helpful votes
Follow Maxymilian P.
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Thaaanks BetterMe
August 21, 2021

Thanx to Better me, I lost 5 kg in just one month.
Overall, BetterMe is a great app for someone who works hard and doesn't have much time or simply cannot afford a trainer or a nutritionist!

Date of experience: August 20, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Maxymilian!

We truly appreciate reviews as inspiring as this one. Your support means a lot!

Kind Regards, Team BetterMe

NL
2 reviews
15 helpful votes
Follow Helga E.
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Great app
August 16, 2021

Developers of the applications don't forget about users with certain medical conditions. Thank you!

Date of experience: August 16, 2021
BetterMe S. BetterMe Rep
over a year old

Hi, Helga!

Thank you for your comment. Please feel free to share your suggestions at [email protected] and we will take them into consideration for future app updates.

Kind Regards, Team BetterMe

NL
1 review
19 helpful votes
Follow Florin M.
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Wow
August 12, 2021

There are a lot of different workouts, but what I like the most are Dancing Workouts and Family Workouts. My mom is fond of these workouts too! We are practicing them since Lockdown time and have a great mood all the time. My mom even purchased dumbbells and skipping rope, I can't believe it!

Date of experience: August 12, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks so much for your feedback, Florin. We're motivated and inspired to make the BetterMe app user experience as flawless as possible. We're sure our app will help you reach your dream fitness goals.

Kind regards, Team BetterMe

GB
3 reviews
18 helpful votes
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Good Fitness app!
August 5, 2021

This app is great! BetterMe helps me to keep fit by following their day-to-day program. I do workouts in the early morning and do 9000 steps after work and now I feel great!

Date of experience: August 5, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you so much for the feedback. Andrew, we're really happy to see BetterMe helps you manage your time and exercise. Keep up the great work.

All the best, Team BetterMe