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BetterMe

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.


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BetterMe Reviews Summary

Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.

This summary is generated by AI, based on text from customer reviews

service
555
value
611
shipping
251
quality
519
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Sri Lanka
1 review
1 helpful vote
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An useful app
December 13, 2022

I started to workout with better me health coaching app. It helped me to loss my weight and shape my body. They have easy meal plans and it is easy to follow. I am very happy about my shape and thank you better me.

Date of experience: December 13, 2022
BetterMe S. BetterMe Rep
over a year old

Hello and thank you!

We appreciate you spreading the good word about your experience with BetterMe.
We do everything possible to provide our users with the most convenient, user-friendly, and effective services, and we highly appreciate your feedback!

Kind Regards, Team BetterMe

Sri Lanka
3 reviews
1 helpful vote
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Best for fitness...
December 13, 2022

I was really looking for an app like this. Because my body is very big to some extent. It can be said that this app was very useful in reducing my weight and reducing my blood sugar. The necessary things have been arranged correctly in order.BetterMe: Health Coaching is my best one.

Date of experience: December 13, 2022
BetterMe S. BetterMe Rep
over a year old

Hello!
Thank you for your interest in BetterMe.

We are happy to see that our app is of great use to you! We really appreciate you being our customer. Please note that we are here to help every step of the way so feel free to reach us at [email protected] if you need any help.
Have a lovely day! :)

Kind regards, Team BetterMe

Algeria
4 reviews
2 helpful votes
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No need to go to the Gym
December 13, 2022

This App helped me to lose weight and get better shape, with is library of exercises, and high level of food program, it is easy to make fasting plan to take my weight to the next level, it is simple and so usefull. Am Satisfied.

Date of experience: December 13, 2022
BetterMe S. BetterMe Rep
over a year old

Hi!
We are pleased that you have been enjoying the app!

Your results make us proud to be a part of your fitness journey! Keep it up!
If there is anything we can do for you, text us at [email protected]. Have a wonderful day!

Kind Regards, Team BetterMe

Nepal
1 review
3 helpful votes
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It's awesome i can choose any exercise based on the type of workout: fitness at home, in the gym, my favorite yoga or maybe tabata. Regular check-ins inside the app help me to monitor it.The staff were quick to respond and explained everything in a professional way.Nice interface and a decent weight loss plan. Doesn`t require much effort, time, or money to cook the meals and work out. Recommended.

Date of experience: December 12, 2022
BetterMe S. BetterMe Rep
over a year old

Hello!
Thanks for your review!

We are so pleased that you liked the app and the programs offered. Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.

Kind Regards, Team BetterMe

Singapore
1 review
3 helpful votes
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Do not fall for their discounted plan! DO NOT SUBSCRIBE! Once you have subscribe you are unable to cancel and they will haggle and harass you to delay your cancellation and charge you for another month! I paid 2 months now due to their auto renewal system and early deduction of 1 day, put the blame of delay on Me! And still refuse to delay after 4 emails! Even when I started out nicely to inform them of cancellation they will push their luck to delay and have since cases me tremendous stress for losing so much money!
So much for getting people healthy but instead they gave me health issues for the stress they gave me!
DO NOT FALL FOR THEIR GIMMICKS!

Date of experience: December 8, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Myra.

Thank you for your feedback. We are sorry if your experience could have been better.

Please be kindly informed that your subscription has been canceled and the issue resolved. We hope you are satisfied with the outcome and we will be happy to her back from you in case you have any other questions or requests.

Kind Regards, Team BetterMe

BA
1 review
3 helpful votes
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Be alerted!
December 5, 2022

Subscribed for one month trial, but five months, without notice,they charge my account with 40us$! MY Bank wii take legal action.

Date of experience: December 5, 2022
BetterMe S. BetterMe Rep
over a year old

Hello Serifa!

Please note that each subscription is set up to be automatically renewed unless manually canceled. All these conditions of your subscription package can be found both before and after the purchase.

Every user can cancel the subscription renewal at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/ > choose Account --> Subscriptions).

Our team has canceled your subscription and helped you with your request. We hope you are satisficed with the solution we provided. If you still have any questions or requests, contact us back.

Kind regards, Team BetterMe

Canada
1 review
0 helpful votes
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Arnaque!
November 20, 2022

Salut, je me suis inscrit à l'essai et j'ai decidé d'annuler la même journée pour des raisons personnels. Ils ont renouvelé et facturé 42,84 $ malgré ma demande d'annulation sous pretexte que je n'ai pas donnée des explications sur mon départ. Ils refusent de me rembourser

Date of experience: November 20, 2022
BetterMe S. BetterMe Rep
over a year old

Bonjour, Patricia.

Merci d'avoir porté cette situation à notre attention. Nous sommes désolés d'entendre parler de votre expérience. Nous tenons à vous assurer que nous n'avons rien à voir avec des activités frauduleuses.

Comme nous pouvons le constater, vous avez demandé l'annulation le 6 novembre. Nous essayons toujours de proposer une meilleure solution que la simple annulation de l'abonnement et l'abandon. Notre priorité est de faire tout ce qui est possible pour aider nos clients à respecter leurs objectifs initiaux. C'est pourquoi nous avons essayé de comprendre ce qui vous a fait changer d'avis sur BetterMe pour voir si nous pouvons faire quelque chose pour vous aider. Il n'y avait pas de confirmation d'annulation dans notre premier email. Nous attendions votre réponse, et l'abonnement est donc resté actif.

Notre équipe vous a contacté au sujet de votre demande de facturation. Nous vous serions reconnaissants de bien vouloir nous envoyer une réponse pour une assistance supplémentaire.

Cordialement, l'équipe BetterMe

Illinois
1 review
8 helpful votes
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Be wary
September 22, 2022

(3rd review attempt) This company charged me for an additional course fee. I never signed up for a subscription, yet they charged me for $39, an additional charge. Extremely difficult to contact anyone with customer service. Entering meals is frustrating bc selections are limited. So sorry I fell for this. Now I'm stuck paying for something I didn't order.

Date of experience: September 22, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Marlene!

Thank you for taking the time and effort to share your honest opinion. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.

Please note that our app does not take any actions without the user's approval. We provide both subscription packages as well as a one-time payment. The payment cycle is visible upon placing an order and every customer should receive an email confirmation with all the billing details right after the initial purchase.

We appreciate your feedback regarding the meal selection in the app and we are forwarding this information to our developers. Please note that our app allows you to log your own food and change the meal plan if you don't like meals of the particular diet.

Currently, we provide support via email only. Unfortunately, we couldn't find your request. Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber, or, alternatively, let us know the 7-digit number of the email you received in the auto-reply. We will do our best to improve the whole situation.

Kind regards, Team BetterMe

Pennsylvania
1 review
3 helpful votes
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Extra charges
September 1, 2022

I cancelled my subscription within 2 weeks after starting the program. I was charged for an additional 3 months instead of canceling, I was told that my 90 day free trial was over and I would be charged for 3 months. Several attempt to get my money back were not answered.

Date of experience: September 1, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Joann!

We regret to hear about your negative experience with us.

As we can see your subscription was active. That is why the renewal charge was made.

Our team has replied to your request and addressed your billing inquiry. We hope that you are satisfied with the solution we provided and we would be grateful if you could update your review based on your recent experience.

If there's anything else we can do to help you, let us know.

Kind Regards, Team BetterMe

Oman
1 review
0 helpful votes
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Oplichting pas op.
August 14, 2022

Had mij aangemeld voor 1 week, blijkt een maandabonnement aan vast te zitten. Ook krijg je een popup met 3 aanbiedingen als je deze wegklikt zit je aan nog een abonnement vast.
Gewoon oplichting, contact heeft geen zin. Lees de reviews.

Date of experience: August 14, 2022
BetterMe S. BetterMe Rep
over a year old

Goedendag!

Wij vinden het erg jammer om te zien dat u een negatieve mening heeft gevormd over onze app. We willen u verzekeren dat we niets te maken hebben met oplichting of frauduleuze tactieken.

Ons algemene abonnement geeft u toegang tot premium functies. Echter, niet alle beschikbare tools zijn opgenomen in dit pakket - sommige van hen komen met een apart abonnement. U moet een van die direct na het installeren van de app hebben geselecteerd. Dat is de reden waarom u in rekening werd gebracht op dezelfde dag dat de proefperiode was begonnen.

We willen graag benadrukken dat de aankoop alleen kan worden voltooid met de uitdrukkelijke toestemming van de gebruiker. Er kunnen geen stappen worden ondernomen zonder uw directe toestemming.

Ons team heeft u via e-mail bereikt en u een oplossing aangeboden voor uw factureringsverzoek. Controleer de e-mail die wij u hebben gestuurd en stuur ons een antwoord voor verdere hulp.

Met vriendelijke groet, Team BetterMe

New Jersey
1 review
3 helpful votes
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First off 666 reviews before me... I think that says it all... Devil app.
There was no try before you buy. It ask for a ridiculous amount of $$$ for a yr... When I went off and popped back in it was offering a yr for $19.99. I should of taken this as a sign.
I ordered, within 30 minutes I was requesting a refund for the CRAP APP. I got the run around w/ their CS team. I had to then go to Google Play & request my refund. This is the only app I had EVER request a refund for.
If your looking for mental/emotional help/growth THIS IS NOT THE APP YOU WANT. IT SUCKS.
They are the Andy's making us all Sandy's forcing you further down the rabbit hole you're so desperate to get out of. From the app to the people you have contact w/are all PURE TOXIC ENERGY.
RUN FOREST RUN otherwise you will be made to feel stupid & devalued.
DONT SPEND A TIME OR A MOMENT OF TIME

Date of experience: August 12, 2022
BetterMe S. BetterMe Rep
over a year old

Hello!

We are very sad to see you have formed a negative opinion about our app. BetterMe: Mental Health app is a great solution to discover the transformative power of mindfulness. Our app offers collections of carefully selected meditations to manage stress, anxiety, anger and more. Moreover, you can improve the quality of sleep with the help of Sleep Music to relax your body and mind.

The app itself is free to install. You can also check what features BetterMe offers without payment. This way one can decide whether it's worth trying.

We are sorry to hear that you didn't enjoy your communication with our team. We have thoroughly checked your conversation and we can't understand what made you feel this way. Our agents were trying to help you with your request and provided you with all the requested information.

We reached you via email and we would really appreciate it if you could send us a reply. We will do our best to improve the whole situation.

Kind regards, Team BetterMe

Bangladesh
1 review
0 helpful votes
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Whether I want to put my muscles through the wringer or simply get some movement into my day, Betterme has me covered. I love the HIIT workouts that make me gasp for air and drip sweat and I'm also into stretching and yoga sessions that help me zen out after a stress-riddled day and put my racing mind at ease...

Date of experience: June 15, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Vera!

Hope you have a great day! Thank you for your review, we appreciate it. We hope BetterMe will be ablative in achieving your personal fitness goals.

Kind Regards, Team BetterMe

Bangladesh
1 review
0 helpful votes
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They are expert.
June 16, 2022

The Betterme app is packed with tools that can help anyone bounce back in shape, maintain their current weight, or build up muscle. Its all-in-one approach is what won me over. I would absolutely recommend the app.

Date of experience: June 15, 2022
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you so much for your review, and spreading the word! We're happy to be a partner in your fitness routine!

Kind Regards, Team BetterMe

Bangladesh
1 review
0 helpful votes
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I stand by the quote you can't outrun a poor diet, so lately I've been trying to clean up my act. When I downloaded Betterme, I decided to go for a customized meal plan that includes my target calorie, protein, fat, and carb intake per day. Never thought that weight loss could co-exist with feeling full and satisfied. The recipes are bomb and the app makes it unbelievably easy to take note of everything I eat and keep tabs on my progress.

Date of experience: June 15, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Larun!

Thank you so much for your feedback and support. We are very glad to see you like what our app has to offer, and are sure you'll meet your fitness goals.

Kind regards, Team BetterMe

Bangladesh
1 review
0 helpful votes
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After a nerve-racking day at work, I dread the idea of dragging myself to the gym. When I downloaded the Betterme app, I was mildly shocked that working out from the comfort of your own home can be equally as efficient as hitting the gym if not more so. Now fitting a quick sweat session into my hectic schedule is not a problem at all!

Date of experience: June 15, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Toby!

Thank you for your review. We are really glad to see that you like what our app has to offer and enjoy working out with BetterMe!

All the best, Team BetterMe

GB
1 review
2 helpful votes
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7 day trial for £8.39, but if you have not read the small print you have just signed up for a monthly charge of £34.27 or for those that don't check their accounts £411.24 per annum. Every now and then some of us get caught, BetterMe are very good at fishing, beware or you to will be caught.

Date of experience: June 9, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Michael!

We are sorry if your experience could have been better.

We inform our users that renewal will take place once the trial ends. This information is stated both on the checkout page and in the purchase confirmation email that was sent to you after the purchase.

Each user has the possibility to cancel the subscription via their account or by contacting our support team.

Our team has replied to your email and offered you a solution. Please check it and send us a reply for further assistance.

Kind Regards, Team BetterMe

Bangladesh
1 review
0 helpful votes
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I am always on a high after I log in my daily workout and calories. Makes me feel productive and fires me up to stay on course despite the curveballs that are inevitable on such a challenging albeit rewarding journey.

Date of experience: June 8, 2022
BetterMe S. BetterMe Rep
over a year old

Hi, James!

We are pleased that you enjoyed the app. Thanks for sharing your experience with us and other users. Have a wonderful day!

Kind Regards, Team BetterMe

Bangladesh
1 review
0 helpful votes
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It was super challenging to muster up enough determination to start my weight loss transformation. And having to wade through a wall of questionable articles wasn't helping! So when I downloaded the Betterme app, I was pleasantly surprised. All the info I needed was right there at my fingertips. It really took the sting out of this journey.

Date of experience: June 8, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Sara!

Thank you so much for your review, and spreading the word. We're happy to be a partner in your fitness routine!

Kind Regards, Team BetterMe

Singapore
1 review
3 helpful votes
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Hands down one of the best workout apps in the game. Anyone who feels lost in their weight loss journey needs to download it ASAP. Once you do, then it's basically autopilot mode from there on out. You are sent personalized sets of exercises, recipes, weight loss tips. You get a calorie/water intake/step tracker. They even offer a personal coach feature. You're definitely gonna get a good run for your money!

Date of experience: June 8, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Carry!

We truly appreciate reviews as this one. Thank you for your support and kind words!

Kind Regards, Team BetterMe

Illinois
1 review
1 helpful vote
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They charged my account 4 times but fixed that in the end and have me listed for the wrong program from what I signed up from their facebook page and because I complained they cancelled my subscription and then when they finally posted the discounted intro price, they charged me a. 90 finance fee. No followup response to my second email inquiring an update on my initial ticket and had to create another ticket to question why I was charged a finance fee.
Tried to upload additional pics but due to pixel limitation, couldn't upload.
No more making any purchases from facebook regardless if the service is appealing.

Date of experience: June 1, 2022
BetterMe S. BetterMe Rep
over a year old

Hello, Tawandra!

Thank you for your feedback. We are sorry if your experience could have been better.

We located your emails and thoroughly checked your account. According to our records, you made only one payment of 29.99 USD for the 3-month Sofa yoga for seniors plan. We couldn't find any other charges under your account.

Regarding the finance fee, please note that we are not responsible for such charges. In United States law, a finance charge is any fee representing the cost of credit or the cost of borrowing. So if you paid using the credit funds from your card, your bank charged you that fee. You can contact them to clarify this information.

We are really sorry about this situation and any misunderstanding or confusion caused. We want to learn more about your situation and make things right. Please reply to our latest email and provide us with the requested information so we could offer you a solution.

We hope to hear back from you soon.

Kind Regards, Team BetterMe